Withdrawals refused by AmericanGrand/Royalcircus

[KasinoKing]

I am not sure that I will agree to that K.K. If the software cannot detect that the accounts were from the same ip address it is likely that the coupons will be redeemed successfully.

Exactly!
I don't play RTG's much (for obvious reasons!) but I'm pretty sure that at most, if not all, when you go to the Banking screen you will see this message: "For security reasons we have recorded your machines ID and IP address"
This info is obviously being recorded automatically by the software. Now I'm not a computer programmer, but I would imagine that even if the casino had 1-million customers the software could run a check of the data-base for duplicate numbers in a matter of seconds!
If the casino does not run this sort of program - I think we can imagine why not...

[jetset]

Mr Halfpenny needs to get in here again and comment, I think. Good post, Chuchu59.

[kevhalf]

Mr. Curran/Cloud or whatever your name is... that person you mention with the same last name as mine is my cousin back east. He's the one who told me about your casino. What is the problem with this?

Kevin

[suzecat]

[QUOTE=kevhalf]Mr. Curran/Cloud or whatever your name is... that person you mention with the same last name as mine is my cousin back east. He's the one who told me about your casino. What is the problem with this?/QUOTE]

There are multiple accounts in both American Grand and Royal Circus that are registered to the same IP address. Not only this, but one of the accounts is even registered to a gentleman with the same last name as you.

The same IP address kevhalf? How can this be if your "cousin back east" is not using the same computer as you?

[kevhalf]

My cousin and I (who *does* have the same last name as me) went splits on a dial-up connection and we both use it... me from Ontario and him back east. Saves us a few bucks each. The IP's would likely be pretty similar (same backbone/IP class) but I wouldn't think they'd be identical - we're both dialing into different nodes.

Kevin

[suzecat]

My cousin and I (who *does* have the same last name as me) went splits on a dial-up connection and we both use it... me from Ontario and him back east. Saves us a few bucks each. The IP's would likely be pretty similar (same backbone/IP class) but I wouldn't think they'd be identical - we're both dialing into different nodes.

Kevin

Identical from a dialup? Doubtful. Dialups use dynamic IPs and DSLs use static IPs. Connecting by dialup from two different computers using same ISP and BOTH HAVING SAME IP ADDRESS? Well, the word impossible comes to mind.

[caruso]

This needs proof - everything Cloud/Curran says is hearsay.

I know nothing about ISPs being "dynamic" or otherwise, but apparently others do.

Cloud/Curran: please take a screenshot of whatever proof you have that these accounts have the same ISP or whatever. If same ISP = fraudulent behaviour, then fair enough. I'm not convinced, since the poster has given what seems to me to be a possible explanation, but whatever. Email your proof to Casinomeister, who can confirm or deny this story.

Until then, all this is hearsay.

[suzecat]

Well this is an historic day (Caruso and I agree about something). Should Warren Cloud and/or Oliver Curran offer such "proof" to CM it would go a long way toward paving a new road to redemption.

[kavaman]

The most interesting thing is that oliver curran is actually answering to this thread. There have been many complaints but he has not had the courtesy to address them here. Hope this changes.

-kavaman

[gfkostas]

I have little doubt nothing would have been said if he lost.

Exactly. They only happy to lock you out when you have won. The casino let the player to open more than 1 account therefore its like letting you in a landbased casino and after you win kicking you out and confiscating your winnings. Whether the software can or cannor detect multiple accounts thats not the players problem. It's not rocket science to have a casino software that detects duplicated accounts from the same IP. If they(casino software) lets you play then its like the casino saying to you that the rules aren't applied on you and feel free to spend your money but if you win we will confiscate them by using the rules as an excuse. Ridiculous....