monaco gold casino steal money

[el nino]

hello
last month i became a member of monaco gold casino and deposited £40 and then i received a bonus of £40. i played till the bonus requirement was met which was £2000. At this point i had in my account £710.50. i then try to withdraw this money and they kept canceling my request. so instead they take £670.50 out of my account and leave me with no explanation.it has been two weeks since this has happened and no one has replied to any of my email's. please help me, any information will be much appreciated.

[caruso]

part of the awful JOYLAND group - on my little list:

http://www.casinomeister.com/forums/...mare-list.html

Monaco Gold has a current history of phoning up deals to players, with no email backup and no recourse when they refuse to honour winnings - which, obviously enough, is what happens in the event of a cashout.

Avoid this WHOLE GROUP.

FTR, El Niño, Playtech found its way to the UK stock market two days ago, so if you get nowhere with this there may be value in holding on to all your correspondence, T & C copies etc for potential future action against them.

I'm assuming you complied with all the terms.

[Casinomeister]

He's PABd so will see how that goes.

As for phone conversations:
http://www.casinomeister.com/casinos.html#donts

Some things to keep in mind:

• Don't play at sites licensed in Belize, Venezuela, Eastern Europe.
• Don't play at sites with unknown or undisclosed software.
• Don't play at sites that hide licensing information.
• Don't play at sites that use the phrase "real gambler" or "bonus abuser" in the rules.
• Don't play at sites that use the phrase "Legally licensed and fully insured".
• Don't make agreements over the phone. Get them in writing.
• Don't forget to keep copies of all chat sessions.

[el nino]

hiya, I'm 100% sure I complied with their terms and conditions. I've Email paytech regarding this matter and now I'm awaiting their reply. I've also PAB, so hopefully this issue will be resolved. Thanks for the information.

[scrollock]

it is policy at monaco gold not to confirm things in emails.

for example a few years ago i had a problem cashing out (surprise surprise), anyway the problem turned out i hadn't sent in my ID, but the thing was that i wasnt sent the email requesting, only an email that sounded like my cashout had through no problem. (ive now know that this is a standard trick across all playtechs). anyway i asked the CS girl to send out the email again, to which she said they are not allowed to, after pressing her by pointing out that if it had been sent once, there was no harm sending again, to which she refused.

after a bit pressing with her, i managed to pin her down and she admitted that the email asking for ID was never sent in the first place.

so 2 things i learnt from this

1) the "we asked for ID email" is never ever sent out, so this trick is deliberate (come bryan, sign up for one of these and see this trick in action and then afterwards rogue the whole damm lot of playtech)

2) it is customer policy that any thing discussed with a customer is NEVER confirmed in an email, this is freely admitted by any member of CS (come on bryan, give them ring and ask them, then at least you can rogue the whole damm lot of the crown solutions playtechs at least)

[thelawnet]

Originally Posted by scrollock

it is policy at monaco gold not to confirm things in emails.

for example a few years ago i had a problem cashing out (surprise surprise), anyway the problem turned out i hadn't sent in my ID, but the thing was that i wasnt sent the email requesting, only an email that sounded like my cashout had through no problem. (ive now know that this is a standard trick across all playtechs). anyway i asked the CS girl to send out the email again, to which she said they are not allowed to, after pressing her by pointing out that if it had been sent once, there was no harm sending again, to which she refused.

after a bit pressing with her, i managed to pin her down and she admitted that the email asking for ID was never sent in the first place.

so 2 things i learnt from this

1) the "we asked for ID email" is never ever sent out, so this trick is deliberate (come bryan, sign up for one of these and see this trick in action and then afterwards rogue the whole damm lot of playtech)

2) it is customer policy that any thing discussed with a customer is NEVER confirmed in an email, this is freely admitted by any member of CS (come on bryan, give them ring and ask them, then at least you can rogue the whole damm lot of the crown solutions playtechs at least)

The bad thing is not only that Playtech now the biggest IPO of this year so far in London, but Monaco Gold is owned by multi-hundred million dollar company (Empire Online), and they have a big book of tricks to play on players. They are not honest.

[BLONDIE]

READ MY OTHER POSTINGS ON THESE ENTITIES..YOU WON'T BELIEVE THE DISHONESTY OF THESE COMPANIES...
HOPEFULLY SOMEONE HAS AN ANSWER AND SOLUTION TO MY PROBLEM..
iS PLAYTECH ANY WAY ASSOCIATED WITH EMPIRE ONLINE? SEEMS THEY PAY OUT THE MONEY WON ON EMPIRE'S CASINOS...

[TheBloke]

Originally Posted by scrollock

1) the "we asked for ID email" is never ever sent out, so this trick is deliberate (come bryan, sign up for one of these and see this trick in action and then afterwards rogue the whole damm lot of playtech)

2) it is customer policy that any thing discussed with a customer is NEVER confirmed in an email, this is freely admitted by any member of CS (come on bryan, give them ring and ask them, then at least you can rogue the whole damm lot of the crown solutions playtechs at least)

I have signed up to many Playtechs - both reputable ones (e.g. City Club) and the less savoury such as Monaco Gold.

Although it's true that they are slow to respond, CS is often clueless, etc, I have ultimately never had any major problem.

I have always received an email asking for documents - usually 24 hours after the initial "we got your withdrawal" email - and when I have sent them they have always been acknowledged within a few hours. I have always received my cashouts - some for several thousand pounds - after the stipulated 4 days (or 7 days for a big cashout)

So yeah, Playtech is certainly not as player friendly as Microgaming or the others, but I genuinely believe they will not rip you off. Frustrate you, perhaps..

(I should note that I have only ever phoned a playtech once - I generally avoid calling any casino for the reason Bryan stated. Always good to have things in writing)

[TheBloke]

Also, given that it is standard practice for (nearly) every Playtech to ask for documents, you should simply send these documents the moment you sign up. Saves time.

[caruso]

Originally Posted by TheBloke

So yeah, Playtech is certainly not as player friendly as Microgaming or the others, but I genuinely believe they will not rip you off.

**Pisses pants laughing**

Tell sdaddy, out $30,000 at African Palace.

Tell Khrome, out $4,500 at Giant Vegas.

Tell Ebruduck, out $6000 at Swiss Casino.

Good "genuine belief".