Winward - resolved

[sirius]

I'm sorry you had to say that, too. This was a case that was followed up with speed and honesty by a senior manager at this company, and he assures me that it was a genuine error on the part of his staff.

To make this rather spoiling accusation that this is standard and dishonest operating procedure when a dispute has been so quickly addressed is not encouraging.

You should remember a similar incident a few weeks ago on this very same forum where they also claimed to have confused the person with someone else. I have had these rogued for years on my site and have in the past had to refer players to Casinomeister for them to get paid from the group. Bingo Hall, a sister site, had problems which was the first reason they were dumped but then the bigger picture emerged and there were countless problems.

http://www.casinomeister.com/forums/...-resolved.html

[jetset]

That does not mean that this casino pulls this stunt as a deliberate, premeditated and dishonest standard operating procedure in my book.

I think you need to see these things in perspective; some of these established operations are handling thousands if not tens of thousands of transactions daily, and whilst even one complaint should and must be addressed, as a percentage of the overall action it has to be seen in that context.

There are far worse operations out there where there is consistent malpractice and managers couldn't give a damn about player complaints - in my experience this manager has in the past shown the same willingness to enter into a dialogue and if indicated right what has gone wrong.

One of the great strengths of Casinomeister's forum is the presence of a large number of casino representatives who are interested in the players and in helping redress cases where something has gone awry. Attacking them when they are actually trying to help is not the way to go.