DELAY OF PAYMENT SPIN PALACE

**gcrown** · 22nd February 2006, 06:35 PM

HI- DOES ANYONE KNOW IF THIS SOUNDS RIGHT, I DEPOSITED 100.00 THROUGH E CHECK OPTION SEVERAL DAYS AGO AND APPERENTLY THEY USE CITADEL PAYMENTS, I CASHED OUT FROM SPIN PALACE 4500.00 OF THE 100.00 I PUT IN, SPIN PALACE NOW SENDS AN EMAIL SAYING THEY ARE HOLDING MY 4500.00 BECAUSE OF THE OUTSTANDING 100.00 ECHECK FROM CITADEL, THEY STATE THAT UNTIL THEY HAVE PROOF FROM CITADEL THAT THE 100.00 CHECK CLEARED THAT THEY WILL NOT PAY ME, THE FUNNY THING IS THAT CITADEL MOST LIKELY FUNDED SPIN PALACE IMMEDIATLEY UPON MY ECHECK DEPOSIT, SPIN PALACE HAS THAT HUNDRED BUT THEY STILL WONT PAY, THEY ARE TELLING ME TO CALL CITADEL AND PROVE THAT THERE IS NO OUTSTANDING ECHECK AND THAT FUNDS HAVE CLEARED THEN THEY WILL PAY, THEY ARE TELLING ME TO HAVE CITADEL SEND THEM AN EMAIL AND I AM SPOSED TO CALL SPIN PALACE BACK, BUT I CANT EVEN UNDERSTAND THE GUY AND NO INFORMATION WAS GIVEN TO ME AVOUT HOW TO CONTACT CITADEL OR ACCOUNT NUMBERS OR ANYTHING, IS THIS A MAJOR JUST WANT TO HOLD MY MONEY OR WHAT? OR IS THIS THE WAY IT WORKS? WAITING ON A ECHECK TO CLEAR CAN TAKE WEEKS? NOT RIGHT?
ANY INFO WOULD BE A HELP THANKS
I JUST TALKED TO CITADEL AND THE CHECK WAS DONE ON THE 320TH AND THEY STATE IT TAKES 8 DAYS TO CONFIRM, DOES THAT MEAN THE CASINO HAS THE RIGHT TO HOLD MY 4500.00 FOR A WEEK AND A HALF CANT THEY HOLD 100.00 FOR THE CHECK AND SEND THE OTHER 4400.00 IMMEDITATELY?

**vinylweatherman** · 22nd February 2006, 07:30 PM

All Capitals is seen as "shouting" in a forum. The best bet is to PM the rep here. I believe that this is related to the fact that you funded through Citadel. I have seen many casinos state that if deposits are made using Firepay they will delay the withdrawal till the check clears. If this is your first deposit they will have no history on file for you, and will probably want documents too.
Sometimes these things happen due to a misunderstanding, and the rep has more experience than the more junior CS staff and should be able to help.
If this is a feature of your chosen deposit option you may want to discuss methods of deposit with CS that will get round this problem. The rep may agree to release the 4400 and retain the 100 to cover the check, but not if you shout! (CS will probably not have the authority to make such a deal).

**gcrown** · 22nd February 2006, 07:32 PM

Hi no shouting here just to lazy and had it on , how would i contact a rep? thanks so much! Bye

**gcrown** · 22nd February 2006, 07:44 PM

sent pm thank you for advice

**Genenco** · 22nd February 2006, 07:48 PM

Well, I have dealt (ahem) with some of the E-check Processors, and have found them to be quite the snail when it came to processing checks and such. I'd reccomend in the future, you might consider some of the other (Quicker) ways to pay and not rely on those which are such as they do seem to be quite slow in most regards.

Note, this is not a "Specific" slam against any of them, just personal experience.

As to Spin Palace, they have been one of my past favorites. Good CS, great responses and quick and timely payments. May they long survive.

**Pinababy69** · 22nd February 2006, 10:12 PM

Just speaking from personal experience, I've always found that any casino will hold all winnings until such time that all checks have actually cleared your bank. I highly doubt that the casino would give you your $4,400 and keep the $100 to cover the cheque. Imagine if the cheque DID come back as NSF? In effect, it would mean that you played at the casino without risking any of your own money...how could you have won? Spin Palace will pay you, no doubt in my mind. Just make sure the cheque clears.

**gcrown** · 23rd February 2006, 01:27 AM

good advice i am sure the hope of the check bouncing is what casinos wait for and maybe rightfully so! thanks

**BubbleG** · 23rd February 2006, 03:46 PM

Huh? Dumb question alert but.... Doesn't the casino wait for the cheque to clear BEFORE crediting the funds? Surely they don't just credit the account once the cheque lands on the proverbial door step

**gcrown** · 23rd February 2006, 06:05 PM

No responses from the pm email to the rep, I guess avoidance Is what I will get from them? The funny thing is I lost 1500.00 the next two days on the site , the quicker they clear the funds the quicker they might get it back, now they are making me think wether i want to put it back in thier site or not.
Also have sent docs three times in two days and have sent docs to 4 other casinos and have had no problems with my scanned documents they always work the first time, but spin palace 3 times this is getting to be alot of work, after all my account has been set up for almost 2 years. In all I like the spin palace site, but i thought i would ecieve a little more customer service and help. WOW I was real impressed with 32 red lightining fast withdrawal thru neteller Nice Site Great referal from this forum.

**Tim Whyles** · 24th February 2006, 12:39 PM

Hi gcrown

Echecks can take up to 8 days to clear and it's company policy that these funds must clear before any withdrawals can be processed. I hope you understand the reasoning for this, the casino could find itself in a situation where it's paying out when it hasn't received any money otherwise.

As soon as the echeck clears, your winnings will be processed.

Best regards,

Tim Whyles