Casino Rewards

**umberto** · 5th February 2006, 04:16 PM

These guys are incredible. I have 20$ as comp points in my account and when i tried to exchange them for casino chips a message apeared that my comp points conversion is temporary suspended.

After sending an email here is the response :

Hello

Thank you for contacting the CR Helpdesk with your comments.

The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors - including your entire history within the Casino Rewards network - and as indicated in our previous correspondence we are unable to provide you with the specific criteria by which the suspension will be lifted.
We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino?s promotional Terms & Conditions and your entitlement to redeem points will be replaced.
I hope this information may help you.

Kind Regards
Daniel

CR Helpdesk

This is absolutely unelievable. I ve only joined 1-2 of their casinos and never played there a lot. But these guys seem not to know how to make bussiness. I told them to close all my accounts with them and that I ll go somewhere they want me as a player....

**soflat** · 5th February 2006, 06:21 PM

They are very quick to cut folks off from bonuses and redeeming comp points.

In my case it was instant. Immediatley after I redeemed the sign-up bonus for chips (before I even started playing), my access to using comp points and bonuses was halted.

**Zoozie** · 5th February 2006, 07:22 PM

Here is another one. I only played at one of their casinos(Golden Tiger) made a first deposit and happened to win. I was then declined the first deposit bonus:

We regret to inform you that your use of promotional chips has been temporarily suspended.

Unfortunately, due to promotional abuse in the past, the casino has been forced to take precautionary steps to ensure that players do not take advantage of promotional offers without ever risking their own funds.

To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!

If you feel you have reached this page in an error or if you have any questions please contact our 24 hour, 7 days a week call center either by email at support@casinorewards.com or through our toll free numbers on our contact sheet.

**umberto** · 5th February 2006, 07:27 PM

This is the standard message of their system Zoozie.
These guys should be avoided untill they decide or manage to act professionally....

**soflat** · 6th February 2006, 01:01 AM

The best thing to do with a place like this is take the first bonus and run.

**umberto** · 6th February 2006, 03:05 PM

I ve never seen this before. These guys are incredible. They closed all my accounts after my request of course. They did not bother to give me my comps or at least try to persuade me to stay as their player. What amazes me is that i ve not received a lot of bonuses from them neither i chased their bonuses. The sum of the bonuses must be 100-150$, not more.

I wonder: do i cost less than the 20$ comp points that they would have given me? If i had a company like this I would try to keep my players. This is the wise to do from all aspects... What if a player had won a few bucks from comps and the other day deposited thousands??

Anyway, Casino rewards are out of the game for me. They used to be better when I first learned them. It's a pity they ve taken the wrong road.

CASINO REWARDS....

BYE BYE

**scrollock** · 6th February 2006, 03:38 PM

Originally Posted by umberto

I ve never seen this before. These guys are incredible. They closed all my accounts after my request of course. They did not bother to give me my comps or at least try to persuade me to stay as their player. What amazes me is that i ve not received a lot of bonuses from them neither i chased their bonuses. The sum of the bonuses must be 100-150$, not more.

umberto i see you mentioned accounts (plural), can i ask did you try to claim sign-up bonuses at more than one ?

if you did, are you aware that you have broken the T+C's for that group as you are not allowed more than one sign-up bonus.

**umberto** · 6th February 2006, 08:15 PM

Scrollock, that's what seemed strange to me... I opened two accounts with them years before. 3 or more.... There were no such terms those years. Then i register an account in casino classic before a few days. Claiming bonuses??? Are you serious..? These guys bonuses are a joke with all the attached wagering requirements......

**AussieDave** · 6th February 2006, 10:18 PM

On a personal opinion casino rewards needs to be put on the not recommended list at best the rogue list.

**KasinoKing** · 6th February 2006, 10:40 PM

Originally Posted by Trezz

On a personal opinion casino rewards needs to be put on the not recommended list at best the rogue list.

Agreed!

With their ridiculous bonus rules, actions as detailed above, and totally un-contactable (or at least - totally not answering customers e-mails, answering phones or having 'Live Chat' turned on) customer service, these guys have showed themselves to be the least reputable of ALL the Microgaming casinos.

I strongly urge everyone to steer well clear of all 'Casino Rewards'* casinos.

(*That name - some sort of sick joke?)