Casino Rewards

[tennis_balls]

I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.

thanks for checking on this CM

they will surely tell you it is ok......they always put the bonus in the reward account, the problem is transfering that bonus into the real money account even after had met said requirements......for example you're playing at one CR casino and you meet the bonus or reward requirement. then you go to transfer it and you get that ambiguous message that your reward is locked. then if you call in, they'll tell you to make another deposit to get that bonus. it's confusing and aggrevating at best sometimes made worse if you try and explain this civilly to one of their reps.

[schankwart]

I must be blind :-) I cannot see casinorewards under Casino Contacts?

l@@k here

These losers do not bring up the guts to set up an account for one of their representatives in this forum, as they well know that they would not get anything but sore and upset players.
They would not be able to defend all their bad deeds because there is no term in their rules to back lots of their evil actings up with.

It is a bummer that this does happen at a Microgaming outfit and I will not be surprised if they manage to pop up on some rogue-lists next.

[soflat]

I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?

I don't remember, but it is unlikely that it was thru a bonus chasers site (It is possible, as I do look for good bonuses in various places. But it's unlikely that I used a link from such a site. And I have never been denied a bonus from any other casino.).

[Linus]

I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.

I signed up through BJB a year and a half ago. I contacted CS before signing up with Lucky Emperor. They said it wasn't a problem. After I deposited, though, they locked my loyalty account (which had my bonus chips in it). I emailed them several times, but never heard back from them. I'd be pleased if you'd look into it, since I still have $120 in bonus chips, from my play at BJB.

[dominique]

Don't forget casinos can determine which affiliate a player signed up through. The fact that one website generates no complaints could be explained by saying that the casino treats such players preferentially, especially if that website generates profitable players.
A better test is to sign up through a "bonuswhoring" website, but play "properly" (as in not $1 BJ to WR), and then try to see if simply taking another sign up bonus or two results in a locked loyalty account.

I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?

I have never heard of a casino actually contacting an affilate program to have them seach the database for the identity of an affliliate attached to a code.

Oftentimes the affiliate program and the casinos are not even owned by the same folks.

In CR's case I believe they are, but am not sure.

I, too, never had a complaint about a CR casino. Plus I like that I can use a wagering based program, that means I don't get paid when people lose, I get paid when they play smart. My pay depends on the wagering done, and some people can spend a very long tme wagering $50 and then cash out winnings, and I get paid on the wagering, not the depost. Win or lose does not affect me. So, the more I help the player to play wisely, the more money I make. That fits right in with providing all that info about games on my site, and makes a win/win situation.

So, players from my site have been happy with CR, and so have I.

[hermanikann]

I just cant get anywhere with the CR support. I know they changede the terms after my cashout. I think my mails do proof that. In the mails they say I need to wager more at " 15 and 30 times rollover games " but they do not even have "15 times rollover games" in the terms now. I cannot find the casino at eCOGRA so what can I do . PAB?

[vinylweatherman]

While casinos may not know what affiliate a player has come from if through a third party program, they do have the individual banner tag. In a Microgaming casino this can be found in the registry in the main casino key as "Cookie". If the casino is downloaded directly this value is blank or "default". If the download was through an affiliate it will contain a "BTAG" reference that was allocated to the affiliate.
All the casino needs to do is store this "BTAG" and use it as a key when analysing player statistics. If they find that the majority of players from a particular link play the bonuses "cleverly", this tag will be blacklisted, and players will be more closely monitored for potential smart bonus playing.

I had a similar experience too. I was told it was OK to sign up and deposit at any of the sites, they awarded the bonus & I was quick enough to get it. When I had met WR and withdrawn, I found that my rewards account had been locked. This not only denies bonuses, but all tournament prizes and comp points.
In the end I won a further £800 with the money left behind while I waited for a resolution, withdrawing around £200 at a time (this must have p****d them off). Eventually, after I complained to Kawanake, they unlocked the rewards account (but did not tell me), and I promptly lost all of the disputed funds. This at least freed me to remove the casino from my PC.
I expect they will award any new bonus to me, but if the reward account is locked again what is the point, they might as well not give it!
They can be trusted to pay withdrawals, but not trusted with respect to any promotional promise.

[rmarrandino]

Casino Rewards has the worst CS out there. They don't answer emails for days and then just restate the incorrect information that they stated the first time. Or they go one better by actually ignoring you're question and stating something irrelevant.

I have had nothing but problems cashing out everytime with this group, but then I'm stupid enough to keep giving them another try. I've been dinking around with them for a week trying to get my money out of one of their casinos.

They offer you a bonus, they claim that you've met all the WR, but the system won't let you withdraw your entire balance. CS just keeps stating that you've met the requirements, but doesn't fix the problem.

Stay away from these guys.

[dominique]

While casinos may not know what affiliate a player has come from if through a third party program, they do have the individual banner tag. In a Microgaming casino this can be found in the registry in the main casino key as "Cookie". If the casino is downloaded directly this value is blank or "default". If the download was through an affiliate it will contain a "BTAG" reference that was allocated to the affiliate.
All the casino needs to do is store this "BTAG" and use it as a key when analysing player statistics. If they find that the majority of players from a particular link play the bonuses "cleverly", this tag will be blacklisted, and players will be more closely monitored for potential smart bonus playing.

That is definitely possible and probably true for all online casinos, although there is no proof it is being used that way.

Still, it is likely especially true for affiliates who are being paid CPA - that means a flat fee for every player they refer. This has to be kept track of since casinos could literally go bankrupt if they don't avoid fraud here. If the affiliate gets a $100 referral fee, and the player only plays $50, the casino loses money. So that can obviously not be tolerated or soon there won't be any casino.

One thing that is confusing about CR I guess is the bonus system. Since they give away a lot of no deposit bonuses, they have a rule that you get one of these no strings attached. Then you have to deposit once before you can pick up a second no deposit bonus.

That's in the t&cs and is meant to keep people from just running through all the casinos playing no deposit bonuses.

It applies to the two really popular free spin offers, which is why I know.

Affiliates wo offer that promo should take the time to explain that in the description of the second one to avoid misunderstandings.

[schankwart]

Casino Rewards is currently digging a hole that they are soon going to drown themselves in!
-Their constant ignorance is going to bring them nowhere but down and all their aggrieved players will not simply disappear silently.

I consider myself to be a truly fair person but this joint has absolutely gotten my blood boiling. They are disobeying their own terms in the belief that they are untouchable. The mass of built-up anger is however going to find a way through their wall and, unless they are going to show a change in ethics, will invade their fortress sooner or later.

I soooo much wish Casino Rewards would have answered many of their player's question in this forum. It would have absolutely exposed this operation's TRUE face!!

It is no surprise that they as well as Grand Prive do (did not) care to send a rep to the Meister forum.