Casino Rewards

[love2vegas]

I have two 'gripes' with CR which will leave them blacklisted by me unless something changes;-
1. Their ludicrous 'one Sign-up bonus across the group'. Why on earth do you need to have 6 casino's if you only give a SUB at one? What is the point of running more than one casino name?
2. Poor to non existent Customer Service. (I tried all possible ways to contact them - no reply)

EXACTLT KASINO KING. Seems most casino groups do allow people to sign-up, but you never know, because often they hide who their "sister" sites are. I would only add one here:
3.) That they don't have any problem with you signing up at their other sites and receiving the bonus, if you lose. Should you win, that's when you find out that you are a "bonus abuser".

[Zoozie]

3.) That they don't have any problem with you signing up at their other sites and receiving the bonus, if you lose. Should you win, that's when you find out that you are a "bonus abuser".

I managed to become a 'Bonus abuser' by just signing up at ONE of their casinos. Got my winnings, but not the bonus though.

[buck]

I also had my comp points frozen. Prior to that I had a cash out of about $350 and it was a hassle. CS acted like this was a large cashout.

I started my online gambling with BJ Ballroom but since have unistalled everyone of CR casinos.


Buck

[tennis_balls]

So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

That's fine if CR wants to cater to these "players of more substatial interests" of which you speak. Yet they continue to market themselves to smaller fish (like me) to whom $100 means something.

I'm not a bonus chaser. I don't gamble online for a living. I do seek out the best value and service, and a big part of that is the bonus.

I resent CR's attitude towards good consumers like myself. I'm willing to gamble, but when a casino offers a bonus and I meet their requirements to obtain a bonus, I expect them to honor this commitment. And when they locked up $20 worth of loyalty bonus (or whatever name they use for it), they broke the deal IMHO.

And for the record, I hit my first royal at Lucky Emperor and cashed out so I'm not a sore loser (yet...lol). At least they pay winners so I'll give them that much, but that loyalty reward lock-up still chafes my hide.

[soflat]

So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.

Is a bait-and-switch decent?

I deposited at one of their casinos and claimed the sign-up bonus.

There was another bonus listed ("Get another $20 totally FREE just for making a deposit using NETeller or Click2Pay."), so I clicked it and tried to claim it before playing.

Instead of the bonus I got this:

"We regret to inform you that your use of promotional chips has been temporarily suspended. Unfortunately, due to promotional abuse in the past..... To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!"

I did not abuse the bonus, I had not even started playing yet and I only had one CR account.

Anyways, that screen seemed to be specifically instructing me to open more accounts at other CR casinos.

To make a long story short, no matter how much I deposited at other CR partner casinos I could never cash in my CR points for cash.

(and by the way, have you seen their newletter? they list all their casinos with the sign-up bonuses and direct links encouraging people to sign up them all)

I tend to cater to players who are not terribly interested or concerned about bonus matters, and in fact I usually advise my players to not accept bonus offers unless they are playing the slots and fully understand what they're getting involved with.

Why should only slot players accept bonuses?

On your site, the first thing you say about most of the casinos is the sign-up bonus (e.g. "$25 no deposit and another match bonus up to $150 on first deposit")

With affiliates recommending Casino Rewards (despite all the player complaints), how was I supposed to know what I was getting myself into with this outfit?

So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

If your players are going to play a lot (more than the wagering requirement), then why shouldn't they accept the extra cash bonus?

Everyone who accepts a sign-up-bonus is not a bonus abuser. I accept monthly bonuses from 32red, Intercasino, 49er, etc. I have made multiple deposits at those casinos this month after clearing the bonus requirements and will be offered those bonuses in the future despite winning and cashing out respectable sums at all three.

[bb1webs]

Hi,

well this is very confusing because I am told by CR that they will give the bonus offered at each respective site as long as the player is depositing the needed amount.

Needless to say I don't want to be misleading anybody as that is not beneficial to my business especially when you consider that i base things on the player's getting treated right.

CR as I mentioned has never earned a complaint from my surfers (other than the CS agents being rude which CR has addressed a long time ago) but never about them holding up funds or anything to that effect; and as one person here (thank you) stated they won a royal there and DID get paid and that has always been my experience with this group is they do pay people when they win.

in answer to someone's post about my listing bonus offers. Yes I do. that's part of providing information about the casino so I find nothing from the ordinary about that. If you search further down however you'd find a link to an ebook I wrote covering many aspects of online gambling which includes a section about bonuses and the traps they often present.

before I finish I'd very much like to thank all of you for not getting out the torches and pitch forks because I had a different opinion than what the majority (in this thread at least) felt. That alone adds more credibility to your posts (from my standpoint) which needless to say leaves me more confused than ever about CR and with little option but to send some more testers thru the process and see what happens: but I do that on a regular basis anyway and have never had a problem.

However my testers all are asked to either lose the money I give them or else to parlay it into enough money that when they cash out it is going to be an amount that is enough to provide me with an accurate look into the cash-out process and not be just enough that they'd pay it anyway because it was such small potatoes. (example would be if I give somebody $50 then I'd want them to at least parlay it into $200 before cashing out). Usually by that point, (in retrospect apparently always since its never been an issue to arise) they have met any play-thru requirements that were necessary.

[rowmare]

Is it true that the new player bonuses only apply to one casino per player?

Players cannot join other casinos and accept the sign up bonuses? If this is true then I'm a little embarassed, since I have never heard of this, even though I've been in this business for quite a while. D'oh!

[vinylweatherman]

Don't forget casinos can determine which affiliate a player signed up through. The fact that one website generates no complaints could be explained by saying that the casino treats such players preferentially, especially if that website generates profitable players.
A better test is to sign up through a "bonuswhoring" website, but play "properly" (as in not $1 BJ to WR), and then try to see if simply taking another sign up bonus or two results in a locked loyalty account.

I cite the player (soflat) who only signed up at ONE CR casino, claimed the bonus and found the loyalty account locked when claiming the Neteller extra - so what portal did they sign up through?

[Casinomeister]

Is it true that the new player bonuses only apply to one casino per player?

Players cannot join other casinos and accept the sign up bonuses? If this is true then I'm a little embarassed, since I have never heard of this, even though I've been in this business for quite a while. D'oh!

I'll see if I can get this nailed down. I was under the assumption that players can sign up at each casino and receive the new player bonus.

[hermanikann]

I must be blind :-) I cannot see casinorewards under Casino Contacts?