Casino Rewards

**schankwart** · 28th March 2006, 12:44 PM

Originally Posted by Casinomeister

Casino Rewards has opened an account here in the forum today:
http://www.casinomeister.com/forums/...norewards.html

You can PM him any of the issues you may have, or ask him any specific questions.

Welcome to the forum Casino Rewards!

OMG.... Good stuff!
....But I see a huge load of upset and disappointed messages coming to them. At least they are showing the balls now to confront themselves with the reality out there!

**Pinababy69** · 28th March 2006, 04:37 PM

Originally Posted by Casinomeister

Casino Rewards has opened an account here in the forum today:
http://www.casinomeister.com/forums/...norewards.html

You can PM him any of the issues you may have, or ask him any specific questions.

Welcome to the forum Casino Rewards!

I don't play at Casino Rewards myself, but to all that do or wish to, this is great news. And a step in the right direction.

Think we could ever get Grand Prive to sign up a rep here? If any group needs one, it's them.

**soflat** · 28th March 2006, 05:03 PM

Originally Posted by Pinababy69

I don't play at Casino Rewards myself, but to all that do or wish to, this is great news. And a step in the right direction.

It is a step, but I think they are the worst Microgaming group, and they have a lot of work to do before thay could even move up to second-worst status.

**vinylweatherman** · 28th March 2006, 10:59 PM

They can start by understanding their own games.

Cyberstud is TABLE poker, their terms for 30x wagering stipulate only VIDEO poker. They will naturally have rewritten this retrospectively, and I expect it will now put 30x on all games.

"Emma" can bog off though, I am still not playing, not even with the latest bonus bonanza I am promised, all of which are against the general T & C for me to actually claim, so why send them - I'll not be allowed them.

They lost me in a dispute over �40 in comps, but have lost all the action that might have gone their way, but has now gone to Vinoka at Casino Action, and they have proper scoreboards as well, so I can see if it's worth playing a particular event or not.

**schankwart** · 28th March 2006, 11:21 PM

Screw this group or else they will screw you!

If you have ever received any bonus from them they will nail you with fictional wagering-requirements on any possible withdrawals in the future.

Casino Rewards is reserving themselves the right to apply terms that are not written anywhere on their website.
Fear them!

**hermanikann** · 29th March 2006, 10:10 PM

Hey

I cannot find the place to email og PM casinorewards.. And the link from CM do not work??

**bb1webs** · 30th March 2006, 07:44 AM

Hi,

I know this won't go over well with some of you but I have to call'em as I see 'em.

I don't know if I had much to do with their decision but I do know I contacted CR after reading this thread because I have listed them for a long time and never had any complaints from players.

That doesn't mean I don't immediately become concerned when I read any negative things about casinos I list. All I can do is to try and list those places which have always treated me right and never caused any complaints from surfers I sent there to play, and keep reading forums such as here (amongst several) and just keep doing my homework: but I can't forsee when a casino starts falling from grace until such a time comes that it actually happens.

So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.

I tend to cater to players who are not terribly interested or concerned about bonus matters, and in fact I usually advise my players to not accept bonus offers unless they are playing the slots and fully understand what they're getting involved with:

Now please understand I am not in a position to be able to know who is telling the truth and who isn't. But I can say that in over 5 years of listing CR casinos that I've never had anybody claim they didn't get treated right (at least in the end. Sure there have been times when misunderstandings have happened but honestly I have never had a time when CR didn't satisfy the player .... at the very least in the end)

I mentioned to CR about this thread, giving the link, and I told them I was tempted to say something but that I was afraid to because I'm new here and didn't want to piss-off a bunch of people.

But I'd not be true to myself to not speak up so here i am.

So perhaps CR may not be the bonus chaser's heaven but for players of more substantial interests ... I think they will find CR quite agreeable.

* sorry if you don't agree with me. Please note I did not intend to be insulting to anyone person and I'm sorry if you took it that way. I respect your right to your opinion as well as hope you will do same for mine.
Please understand it is nothing personal as I don't know anybody here well enough for that to be the case.

**jetset** · 30th March 2006, 08:23 AM

There are few here who would object to an alternative view on an issue, but nevertheless it takes some character to jump into a generally adverse Casino Rewards thread to voice one, BB1 and I therefore think your post deserves to be read and answered.

You may well get some irate responses because there are players here that have had truly bad experiences with Casino Rewards (if you trawl through the archives under that name you will see what I'm talking about)

In fact, if Casino Rewards (or their marketers) was serious about being professional and player-sensitive they would not simply turn your enquiries around by accusing "one" of the posters here of being a multiple account merchant, but they would be monitoring this forum as the most balanced and most used by serious players to keep their finger on the pulse and try to remedy shortcomings that they will surely see here.

And they might also take the time to have someone with more interest and smarts than a junior employee run through recent archives to see what they are doing to piss off legitimate players. It may be both educational and beneficial to their business.

Running a competitive online casino group is not as easy as it used to be, and that's all the more reason why operators need to take more proactive steps to make sure they are not hurting themselves whilst stumbling over player perceptions.

One of the big complaints here if I remember correctly was a policy of rolling W/T's from one bonus over to another and unrelated bonus? And there have been complaints that Support reps have been pretty rude at times, too - never a good business practice.

**KasinoKing** · 30th March 2006, 08:31 AM

Originally Posted by bb1webs

So when I read this thread I contacted CR wanting an explanation. Basically what i got was that (for instance) one of the posters had opened multiple accounts and that despite that fact; the reason they had told the player if he/she was to deposit and show an intention to be more than a bonus bunny then DESPITE the fact there had been multiple accounts opened;.... they'd still give the person the bonus. I thought that was very decent of them personally though I'm sure that statement will get quoted and then get instances thrown back at me which all involve bonus issues.

I have two 'gripes' with CR which will leave them blacklisted by me unless something changes;-
1. Their ludicrous 'one Sign-up bonus across the group'. Why on earth do you need to have 6 casino's if you only give a SUB at one? What is the point of running more than one casino name?
2. Poor to non existent Customer Service. (I tried all possible ways to contact them - no reply)

**Casinomeister** · 30th March 2006, 08:59 AM

Originally Posted by jetset

...In fact, if Casino Rewards (or their marketers) was serious about being professional and player-sensitive they would not simply turn your enquiries around by accusing "one" of the posters here of being a multiple account merchant, but they would be monitoring this forum as the most balanced and most used by serious players to keep their finger on the pulse and try to remedy shortcomings that they will surely see here.

And they might also take the time to have someone with more interest and smarts than a junior employee run through recent archives to see what they are doing to piss off legitimate players. It may be both educational and beneficial to their business.

Running a competitive online casino group is not as easy as it used to be, and that's all the more reason why operators need to take more proactive steps to make sure they are not hurting themselves whilst stumbling over player perceptions...

Some excellent points here - and what is a real shame is that the person who set up the CasinoRewards forum account was suddenly told to have it cancelled. So I obliged the request and removed the account - this is why the link that I posted earlier goes nowhere.

This is a real shame since casino reps are not obligated to join in on the public discussions - that can be scary territory. But to be listed on the "Casino Operators" page merely gives the players a cyber lifeline to someone committed to get things done:
http://www.casinomeister.com/forums/showgroups.php

I hope they re-examine this policy of theirs. There are many casino operators who regularly monitor this forum and have never posted.