Swiss casino & casinoLV do not pay $6000

[paul02085]

Originally Posted by Casinomeister

Perhaps I should do the bonus players a favor and list in the "Casinomeister Cautions" section which casinos are "business oriented"

IMO these "business oriented" casinos should be in the ROGUE section.

[caruso]

Looks like our friend has lost all interest. Apparently 6K out of pocket, makes one post ten days ago and then vanishes. Gotta love it when players do this.

Case closed, I figure.

[ebruduck]

I am here and I have not disappeared.

I got an email from Iris that although it is written in the terms that the casino can pay only my deposit back if they think I took advantage of their bonuses(Very odd that she agree to such a term even if exist like the casino can do whatever they want), she said she is going to take care of this issue and resolve it.

I doubt she can really help if she believe the casino is in the right side here but let's wait and see

So I am here and thank you Crauso and Jetset for your help and interset.

Bryan, did you send them my pitch a bitch, maybe all together will make them pay my winnings.

I also agree that all bonuses oriented casinos which means casino that if you big small with bonus pay and when you win big using a bonus won't pay you should be on rouge casinos and not even not recommended.

A different list of such casinos would give legitimation from the Meister for their no pay.

[paul02085]

Ebruduck, please keep us updated on this. If everything is as you have stated, you are being robbed and everyone needs to know it.

[peanut1313]

Same thing happend to me with casino LasVegas. June '05. I Followed thier rules. I Made the wagering requirments. I Met the terms and conditions. And they did not pay me. They gave my deposit back to me, told me I was a bonus abuser, and keept my $1682.00 in winnings. There is no phone number, or direct email address, for the "casino manager". I called and emailed numerous times, and was told the "casino manager" would get the messages and get back to me. That never happened. Instead I would get sarcastic emails from the staff. You know the ones, when they know youre upset, and they write "A pleasant good evening to you and Thank you for choosing Casino Las Vegas. We recieved your email. Now be patient while we continue to avoid you. We are never going to pay you. And we are doing our best to put you off. We sincerely hope you understand, we are the casino, and we have NO rules to follow. Therfore, you will most likely never see your money. Please do enjoy the rest of your evening." This went on for a month. Then in July, I pitched a bitch with CM. I think Bryan received the same professional treatment (brush off) from them as I did. Because three months later, in October, he had an answer for me, "They've clammed up on me. Let me try again."

[ebruduck]

I sent another email to Iris, still no reply,

I see I am not the only one and Peanut case is also very old.

Peanut, did you try other channel to get your money from them ?

[peanut1313]

ebruduck, I tried taking care of it on my own. Now I have the Meister trying for me. However, It doesn't look good. The Casino doesn't play fair. Do you have any suggestions?

[caruso]

Refresher here - this one is an open and shut job:

Before processing your withdrawal request we have noticed a pattern of bonus abuse in your game sessions. Due to this we have subtracted the bonus money that was given to you and your winnings, processing only your original deposit.

We are truly sorry if there was any misunderstanding but we are obligated to follow the company's policy.

The following is a statement directly from our "Terms of Use":

"The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future".

Ebru, please keep us regularly updated, and post any progress whatsoever - or lack thereof. Keep up the pressure.

[ebruduck]

Iris Toledano from Playtech said she wants to resolve this issue in an email she sent but she disappeared again

I think that how they work, little pressue they send an email to postpone the issue again and again

I got this email again today

Dear E,

Thank you for choosing Swiss Casino.

Unfortunately, the decision to cut your winnings were made by management.

Please note that this is done in accordance with our casinos Terms of Use which and be found at www.swisscasino.com/termsofuse.html and reads as follows:

The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Baccarat, Roulette, or Craps. The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.

We sincerely apologize for any inconvenience caused, and hope that we have your cooperation and understanding in this matter.

Should you have any questions or concerns, please do not hesitate to contact Swiss Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Jennifer
Swiss Casino

[caruso]

You broke no rules. YOu played VP and blackjack. This would NOT hold up in a court of law.

Ebru, you know Playtech are headed for the UK stockmarket, right? You need to press hard on this matter in these coming weeks.