vip sports casino

[rudycali]

I deposited at vip casino and was forced to play in their new dowload casino. The bonus was $100 $100 $3000 wagered. I put all $200 on one game of war. I was dealt a 6 as well as the dealer. I surrendered and the dealer took all $200. At the time the rules for war were not posted but apparently if you surrender the dealer takes the whole bet. I guess the house advantage on this is almost 5%.

I was lucky enough to get $100 back because support didn't even know the rules either. I am grateful for that although all I wanted was my $100 deposit returned to me as any game with that high a HA is not worth it to me.

I had to still wager $3000. There were a lot of banned games roulette, craps, baracart and even all forms of blackjack. They off pontoon so I figured I would learn how to play that as people at the wiz say its a decent game. I wagered $3060 and ended up at $100. My high was almost $300 while the low being $20.

I went to cashout the $100 and the cashier would not let me. Apparently the casino considers all 21 card games are considered black jack. Management refuses to to send me the $100.

Apparently, the manager is going to come on here and discuss this issue. I would appreciate everyones opinon on this. Do any of you consider pontoon to be blackjack? Does anyone here find their war rules fair?

thanks

[umberto]

Vip sports really have problem with the restricted games. Pontoon in fact is a blackjack game but I cannot blame you. Their rules mention :

All forms of Black Jack, Craps, Roulette, Video Poker and Baccarat are excluded from this promotion.

You should have asked what they mean with

All forms of Black Jack

.

Their cs does not help a lot either. When I received the sign up bonus they told that I may only play slots. I argue with them driving them to their own terms and conditions. They accepted their fault. A firend of mine received the bonus and live chat cs told him that slots only are eligible. Nothing changed to their attitude although I made a clear complaint about misleading players.

They I asked, just to be sure, if i can play caribbean poker. And imagine the answer of the cs... They told me no. They said that caribbean is a form of video poker.....!!!!!!! Oh god! I understood that they know nothing and told them to ask a supervisor there. The guy confirmed that caribbean is not a form of video poker.

[uungy]

I believe all RTG casinos if you fols on war, they take it all, not half!

I too find it very unfair, and think they should really do omething about it!

[rudycali]

I believe any casual casino player would think that any form of black jack would be atlantic and vegas strip and downton as well as classic, progessive and European.

To me pontoon is just a 21 card game.

[KasinoKing]

I deposited at vip casino and was forced to play in their new dowload casino. The bonus was $100 $100 $3000 wagered. I put all $200 on one game of war. I was dealt a 6 as well as the dealer. I surrendered and the dealer took all $200. At the time the rules for war were not posted but apparently if you surrender the dealer takes the whole bet. I guess the house advantage on this is almost 5%.

Jeeeze! Some of the posts we get here are unbelievable!!!

I can't imagine how anyone could stick their whole balance of $200 on one hand of War without knowing the rules!
Crazy, crazy stuff!

However, I do agree that in my opinion Pontoon is NOT a form of Blackjack.
If the rules say 'no BlackJack' variants I would expect Pontoon to be OK.
Only if they say 'No 21 games' would I expect Pontoon to be excluded from WR.

Also we have here another example of inept CS - how do these people get their jobs when they seem to no very little about gambling or the T&C's of the casino they work for?
I guess the casino's don't want to pay more than minimum wage for them - and get what they pay for.

[caruso]

Pontoon is a blackjack variant, same as Caribbean 21.

[tryme1]

Do any of you consider pontoon to be blackjack?

Yeah, I would consider pontoon to be covered by the wagering requirements for blackjack.

I'm a little confused that you were 'forced' to play in the download casino. I'm not quite sure how anyone could 'force' you to do anything, but I'd be interested to know how VipSports (who I have an account with myself, though I've only gambled on sports) are promoting this new casino.

[VMSCasinos]

Hello Everyone.

This is John Olsen and I am the casino manager at VIPcasinos.com.

I personally handled this account and belief that I handled this situation very fair. The player was playing War and did not realize that if you fold a hand you are not reimbursed the bet. This is clearly stated in the rules that are posted on the following page http://casinohelp.realtimegaming.com/EN/war.htm. The player was upset because he lost $100 on the hand that he folded.

I realized that the player did not receive a sign up bonus. At this point I entered his bonus immediately with the agreement that he would reach our regular roll over requirements http://info.vipcasinos.com/en/casino...s_600bonus.htm. This includes a rollover of all forms of Blackjack. The player than rolled over the amount playing Pontoon. The player contacted me again complaining that Pontoon is not included for roll over requirement. I stated that Pontoon is considered Black Jack at our casino because the game is very similar to Black Jack. Once again if you look at the rules page http://casinohelp.realtimegaming.com/EN/bj.htm Pontoon is included on the same page as regular Black Jack. This would lead me to believe that our rules are very clear.

Once again I was willing to make another compromise with this player. I explained to him that I was willing to reduce the rollover requirement to give him a chance to win his money back. The players had deposited $100 and withdrew $100. This means that the player was playing with the houses money and doing everything that he could to manipulate the rules of our games in an attempt to win $100. We made every possible concession for this player and handled the situation very fair.

The reason that we only offer bonuses for RTG games is we are trying to promote that casino over our legacy casino. The other reason is that the games are much more enjoyable for the players.

Thank you,

John

[buck]

EOM
TY

[Dirk Diggler]

In my opinion the terms and conditions, the software, or the website do not make it clear that pontoon is a form of blackjack and therefore the player should be allowed to count wagering on that game.

The quesiton that needs to be asked in my opinion is whether the player could reasonably believe that pontoon is not a form of blackjack, which I'm sure most people would agree is quite possible so therefore the wagering should count.