Cirrus Casino complaint - fraudulent claim

[ximo]

Bryan, I can see you are in contact with cirrus permanently in this case,
but what about people who are waiting to be paid?.
Casino manager has delegated delayed payments to accounting.
Is that you can't contact him or the owner to finish this situation?.
I tried also to contact Mr McCain with no answer.
You don't know how frustated I feel.

[scrollock]

johnsteed i'm agreeing with what you say.

at the moment there is 4 complaints against this group.

this one which is which looks like player fraud.

two of them, a simple google search shows them to be members of a well known bonus whoring portal.

this casino group is responsible for its own problems, if you are going to offer 500%-100% bonuses on deposits upto $20,000 deposits then the chances are you are going to be hit by the hunters and fraudsters.

however judging by the fact, that this group will send out offers from one of its sister casinos to a player they have recently refused to pay out due "player fraud" suggests to me that they are actually in the business of wanting to atract this custom because its gives them good reasons to refuse large cash-outs.

this i beleive is the whole Modus operandi of this group and they are not interested in genuine custom but in ripping off whores and fraudsters who have set out to make money out of them.

as i pointed out, people seem to find this site quick enough when they encounter a problem, which tells me that they are aware of this site and the fact that cirrus is not recommended.

so i guess if you have $10k to throw about on online, then any sensible person would not play at a group like this even if the chances of not getting paid were only 0.01%. i guess the only people that would take the chance would be a hardcore whore and this covers the last complaint out of the four.

FAO hunters, whores and the plain stupid

heres a selection of some of cirruses "festive" offers.

100% cashable upto $5,000 wr x30

100% cashable upto $20,000 NO WR!!!

250% non cashable upto $20,000 wr x25

only banned games are PONTOON, BACCARAT AND CRAPS

just look at the offers, a bonus far higher any other casino on the net,in percentage terms better any other group on the net,playthroughs far lower than any other group (no wr at all WTF??) and then the clincher BJ and roulette allowed, the old whores favourite especially since it is missed by them as it has been banned by 95% of the casinos

the big casino groups like 888.com and bellerock wouldnt be able to give these offers, so how do you expect this group to honour them ? especially since their rep is so low that the amout of genuine players here must be tiny in comparison to the number of people who set out to make a quick buck from this group.

if you deposit for any of of these festive offers, i wish you a merry christmas because cirrus certainly will.

[umberto]

Cirrus just contacted me with information that you have six accounts with them.

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

I really agree that player fraud must not be toleratedsuch as the casino
fraud and payments delays.

[Dirk Diggler]

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

I really agree that player fraud must not be toleratedsuch as the casino
fraud and payments delays.

Because then there's a chance of the casino making money off the fraudulant player.

If the player ends up depositing in one of the multiple accounts and playing then the casino is in a win-win situation:

A) Player wins, but has winnings confiscated for having multiple accounts - therefore saving themselves the winnings. or....
B) Loses, and casino keeps his/her winnings.

That seems fair enough to me, if the player wants to try and screw the casino then it's fair play for the casino to give them chance to screw themselves.

[johnsteed]

***


Dirk Diggler

That seems fair enough to me, if the player wants to try and screw the casino then it's fair play for the casino to give them chance to screw themselves.

umberto

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

Hi good people,


I don't believe that every person who's ever had a second account was well aware of it. It may be constued as irresponsibility on the players part for not keeping track of such things, but surely some of the forum members here at one point it time have made the mistake of having multiple accounts at a casino. I've made that mistake myself, but I'm not one to cheat the system (you'll have to take my word for it ).


I had a situation like that come up at one time with an RTG casino (where I assume most of these cases arise, because it's FAR less likely to happen at an MG, Crypto, or even a PlayTech casino for heavens sake), and I wasn't aware that I had multiple accounts there (my mistake... yes, my mistake). On the second account, I was about to make a very substantial withdrawal when I was informed that it wasn't going to happen, based on my having two seperate accounts. So a plethora of questions I had to ask myself came up, like:


- Despite only claiming and being accepted for one bonus, I really hadn't done anything that could morally be called cheating (the system). Am I still a cheat? To them yes, end of story (thank you for your deposits ).


- Isn't it wrong that the casino should withhold some form of information regarding my having multiple accounts? I mean, they DO have that information, and they DID accept my second account. How come they don't warn the player prior to accepting it? And from what I understand, if it does take a while for them to figure-out whether or not you have multiple accounts, what's a reasonable time frame for them to be able to figure these things out? I had made one deposit in the 1st account, and multiple deposits in the other over a span of 3 years (obviously the last deposit, I had a bit of luck on it and that would have been my 1st withdrawal... which begs an even BIGGER question, why still play there if you can't make a withdrawal UNTIL after 3 years ).


- If they're well aware that they've got you, and they feel that they're right to continue to drag you along if you haven't been lucky enough to withdraw (because you're deemed a cheat) and find out your true fate with that particular casino, isn't it VERY wrong for them to continually send you promos?


It's a knee-jerk reaction that we label the player a cheat when it could have just been a mistake. Despite my being labelled a cheat at one casino, if it's an RTG, I ALWAYS make it a habit (a very small habit because I rarely deposit at new RTG casinos - or old RTG's for that matter) of making sure that I don't have multiple accounts, JUST to be clear.

I view it like this. If there was an intersection of traffic lights that were all stuck on red, and there was a traffic officer waving you to go, but then asks you to pull over, gives you a ticket for going through a red light, despite him giving you the okay, is that alright?

Okay, surely this may be viewed as a bit of a stretch, but I personally feel that when and if their system is going to give you the green light on a new account, they should make sure everything is in order prior to accepting you. IOW, it's unethical that they're going to wave you through (BECAUSE of the information they're hiding from the player) while knowing full-well that you'll never see a penny of your winnings.


***

[umberto]

I had a situation like that come up at one time with an RTG casino (where I assume most of these cases arise, because it's FAR less likely to happen at an MG, Crypto, or even a PlayTech casino for heavens sake)

I think that RTG is the main problem. The guy had six accounts with them some of which were sharing the same information. That's unacceptable. Only an RTG would enforce strategies like to this to deceive player. If another casino found a clue of messing account then I believe proper documentation would be asked to clarify the problem. RTG provider and casinos should step a move forward regarding this matter and regarding the extraterrestrial bonuses offered which is the start of everything.

[phynqster]

As a previous manager who had to deal with issue on a routine basis I will chime in a little here.
As far as RTG goes, they have know implemented a system to stop multiple sign-ups from the same IP, but for casinos that have been open before the change it does not work. For new casinos it does work.
At the casino we tried to review every new signup the next day. Most times multiple accounts are easy to detect, but some times you may get upwords of 500 new signups on a single night. To try and eliminate multiple accounts it takes an average of 20 minutes per account to verify it and ban it. I have had some players who have had over 700 accounts, but still felt they should be paid if they won.
As far as someone with just two accounts, who had made a deposit, they were never ever turned down for a withdrawal if they had actually made a deposit, before winning. I can't believe a casino would ever hold multiple accounts against a player as long as the player made a deposit following the rules.