Carnival/Usa refuse to pay $6000

[yarum78]

On the 31 of may they invited me to be a VIP at carnival and offer me bonuses

Dear Huseyin,
Welcome to the VIP Prince Club at Carnival Casino. A Unique and Privileged world has just opened up for you.

Your first entitlement a credit to your account CRxxxxx with a £50.00 Bonus, but it doesn’t end there.

From now on you will have great privileges that are not available to all members, including more attractive bonuses, promotions, and events.

You will be invited to exclusive tournaments with exceptional prizes, and enjoy higher conversion rates on comp points.

Your journey into this world has just begun, with the privileges getting more extravagant with each step up the VIP ladder.

Lots of luck and success!

Karen;-)
Customer Service Manager
Carnival Casino

I deposited more than 1000 at carnival and won 3107 pounds, they paid only the deposit back, i played 4 line jacks or better which was allowed for the ongoing bonus I got here are the terms at this link they gave me at the email they offered the bonuses

http://www.carnivalcasino.com/promo_terms.html

Then USA casino started sending emails too offering attractive bonuses i played there too 4 line jacks or better which is allowed by the terms

Then they started to play games claiming that 4 line doesnt count towards the wagering which was not true at the time I played end of May and also now u can see in the link I attached above that 4 line is ok for the wagering

Here is the first email
Dear Huseyin X,

You had recently requested a cash-out on the total amount of £3,107.00
after participating in a promotion and receiving a Bonus.

Please note that you did not comply with our promotion bonus policy,
either not wagering at least the minimum required in total bets or
wagering on excluded games (see website for detailed list). We have therefore
credited your cash-out back to your casino account.

For further information regarding this promotion bonus policy please
visit our web site's general terms and condition page at
http://www.CarnivalCasino.com/terms.html or the specific promotion's
terms and conditions.

We apologize for any inconvenience.

Should you have any questions or concerns, please do not hesitate to
contact the Carnival Casino Support Team. We are available 24 Hours a
day, 7 days a week, at:

E-mail:Support@CarnivalCasino.com
http://www.CarnivalCasino.com/

I replied that 4 line is ok and here is their reply:
Dear Huseyin,

Thank you for choosing Carnival Casino.

We are in receipt of your email, please be advised that our records
indicate that you still need wager a total of $3600 in allowed games.

Be advised that the games excluded are :Craps, Roulette (American and
European), Sic Bo, and Jacks of Better4, Deuces Wild 4 Lines, Aces and
Faces 4 Lines, Blackjack and Baccarat.

We wish you all the best.

Then I sent them a screenshot of the terms and they locked my account at both places USA and Carnival not paying my winnings telling me that I am a bonus abuser. In USA casino they owe me around 1900 GBP.

I was totally surprise by their attitude closing accounts and not paying after all terms were met and after they initiates MANY MANY EMAILS informing me I am a prince VIP at their casino. I lost a lot to gain this VIP tag and they returned deposit of last promotion I made not even deposits I made before and lost and not paying my legeitimate winnings.


Here is more email I got from them after I sent the screenshot which probably made them mad.

I pitched a bitch and the casinomeister told me they don't reply a relevant reply to his pitch a bitch as well.

I want to warn players from playing this casino signup and ongoing bonuses.

They stole more than $6000 in net winnings leaving me with deposit and also not returning deposit I made before and lost which made me a VIP at their casino.

here is an email from USA casino which also made me a VIP look at the email they sent accusing me in abuse while I accuse them in a complete fraud

Re: Welcome to our VIP Club! [#537452]

Dear Huseyin,

Good Morning to you and thank you for contacting USA Casino.

In regards to your email concerns, Kindly note that we have found that you were abusing the bonus system with the casino.

However kindly note that we have refunded your initial deposit in the amount of ג‚¬455.00 to your neteller account date 2005-06-14

We would like to thank you for your initial interest in the casino and all the best in your gaming future.

Have a wonderful day!!


I made a complaint with playtech which told me to contact the casino because they can explain better than them, Shame on the stupid girl from playtech Iris Toledano to forward me back to the casino, why did they put her there , to tell me to contact the casino ???? I know how to do it myself they put here there to be a honest arbitrar.


Anyway again another casino and a big one not pay thousand of thousand of $ you should not trust an online caisno and it seem no one can really help at severe cases that the casino does not care even if you complain.

[scrollock]

ive not read the whole post in full due to the effects of a over indulgent friday night but can one of the mods delete this guys personal info from this post or himself if he reads it before them.

[johnsteed]

scrollock

ive not read the whole post in full due to the effects of a over indulgent friday night but...

Classic "posting" scrollock. Wasted, but not shit-faced enough to notice someone's CRRXXXXXXXX. You woulda' made a great gunslinger in the Wild Wild West.

[yarum78]

I do not see any place where I may edit the message , is there any edit option on this forum so I can delete the personal info

[scrollock]

scrollock

ive not read the whole post in full due to the effects of a over indulgent friday night but...

Classic "posting" scrollock. Wasted, but not shit-faced enough to notice someone's CRRXXXXXXXX. You woulda' made a great gunslinger in the Wild Wild West.

not too much effort have the password reset on his account, but only another 300,000 combinations to go before i empty his neteller account.

only joking

[suzecat]

A guy in Florida won $1.9M on October 25, 2005 at Carnival in the progressive jackpot. Now I am not saying that had anything to do with this guy's payouts, but it might have slowed things down a bit.

[winbig]

A guy in Florida won $1.9M on October 25, 2005 at Carnival in the progressive jackpot. Now I am not saying that had anything to do with this guy's payouts, but it might have slowed things down a bit.

I thought that progressives were pooled together....(playtech, RTG, MG, etc..) If that's the case then it wouldn't hurt them a bit. Seems they just don't want to pay out!

On another note, why in the world did you deposit in their sister casino BEFORE you got paid by the other???!?!?!?

[nektar4d]

better stay away from this group.
(there are too many negative posts in the past)

I wish you goodluck anyway.

[jonevegas]

I had my account closed due to having a winning percentage far greater than my deposit percentage, I did win a $6000 hand at let it ride but they were totally rude and seem to have a fair amount of negative press lately about them, I stay away from the whole group.

[paul02085]

Playtech in general gives me the willies. I would stay away from them period. Their so called dispute resolution site is a big joke. There are a ton of Playtech sites and the vast majority are very shady in my opinion.