i played mummy's gold but...

[casinoplayer658]

Hi rosella

I will look into this immidiately. Just to be clear, this is the same cashin? Please let me know with whom you discussed this at our cashin department via PM.

Thanks, Roelof

What are you guys broke or something?

Pay this guy already.

[Chatmaster]

lol, Actually there is a legitimate reason for Cashins to reject the payment. However, this decision was made higher up I just have to ensure they do it this time.

[BBKPoker]

Only I was playing video poker instead of blackjack, then was advised that all poker games count later down the line after several requests to customer service about my wagering requirements.

Eventually after four terrible experiences with their so-called customer service including a complaint to the manager, and talking to two supervisors, I decided I might as well give up and try to clear it as slots, since it was the only thing left listed that was clearable at normal wager requirements.

I feel like I was bilked out of $400.

[sirius]

Only I was playing video poker instead of blackjack, then was advised that all poker games count later down the line after several requests to customer service about my wagering requirements.

Eventually after four terrible experiences with their so-called customer service including a complaint to the manager, and talking to two supervisors, I decided I might as well give up and try to clear it as slots, since it was the only thing left listed that was clearable at normal wager requirements.

I feel like I was bilked out of $400.

I haven't actually looked into this but they went through a period a couple of years ago where they changed wagering requirements each day seemingly to catch people out (went from normal requirements to half and then to a third in almost successive days. See bottom of page 6 on this thread: http://mb.winneronline.com/showthread.html?t=5606 ).

There have been a lot of problems with this group with promotional issues (not just that thread obviously- this is another http://mb.winneronline.com/showthread.html?t=14687 )

A couple of years ago I played at a sister site (Jackpots in a Flash) and they didn't send my winnings cheque and seemed to hope I'd forget it. It was only £50 I think but they only sent it the day or so after I queried it over a month later (mid June). I asked them why it took so long and they said it was sent in April and could have been delayed in the post. This was either a mistake or a lie because the date on the cheque was a few days before I received it in mid June! They obviously only sent it after I asked where it was.

[Chatmaster]

Hi BBKPoker

If you PM me your information I'll look into it for you.

Sirius, your remarks regarding Jackpotsinaflash and Mummysgold are uncalled for. Although Winner online is not one of my favourite forums, the situation should never have been discussed on there the way it was. Back then there was no representation on behalf of the casinos, and there was nothing fair about ripping any one apart if they had no say in it. Being part of the group I can assure you there is nothing suspicious here. It was purely a case of the T&C being overlooked for the specific promotion. With regards to your own claim... doesn't make sense to me, but it was probable a mistake made by an individual and now became a rock to bounce of the group.

BTW as far as I know rosella did receive the cashin.

[sirius]

Being part of the group I can assure you there is nothing suspicious here. It was purely a case of the T&C being overlooked for the specific promotion.

I doubt you are aware of the problem. It was not as you claimed. They were removing bonuses unfairly and Lew Koor stopped replying to my emails and didn't answer the question as to how many people they did that to. The one on winneronline was resolved but the reason I had them dumped was due to the bonus issues and was really nothing to do with my experience (although it happened at about the same time and I mentioned it as a reason on winneronline).

The casino management was able to reply to that forum if they wanted to but didn't do so. Later they started at times to change terms very often and caused a bigger mess. It seems like the same thing is still happening a couple of years on judging by these recent posts.

[Chatmaster]

sirius, I understand the points you are making. You are correct I wasn't with the group back then but I am now. I see how things are done here and to me it speaks of integrity and trust. Lew Koor is one of the most decent people I know and this is no bum kissing contest. I might not be the official PR correspondent for the group but I can assure you I would not be on this forum linking my name to them if I thought they were a risky group. The previous incedents to me is water under the bridge and I am looking ahead. All I am asking you,... is to do the same. We have gone through allot of effort to handle these situations beter in the future and have always put our players before ourselves provided they are not taking chances