Hello from Germany

**Hollygolightl** · 19th May 2011, 02:43 PM

Hello Everyone,

I love to gamble, but found this page because I was looking up Betfair and CR casinos.

I joined Betfair, put in 200 bucks, but the software doesn't work on my computer. They suggest I redownload it. I have twice and it still doesn't work. What should I do? I asked them to refund my money, since I can't use their software. I also just discovered that they are ROGUE. My fault for not checking sooner. I thought you had recommended them, and they were bought by 32 Red...but guess I read wrong.

Anyway, again, love to gamble and will continue, but hopefully with no more Rogue casinos. Maybe you have some suggestions?

Thanks!!

Robin

**ilovejesus** · 19th May 2011, 04:01 PM

welcome to forum, u have come right place u will meet nice people at this forum

**SlotMonster** · 19th May 2011, 04:08 PM

Hello and welcome to the forum, Robin!

**rainmaker** · 19th May 2011, 04:09 PM

Hello to you and welcome to the forum

Betfair`s market value is far too high for 32red, but it would be great if Betfair learned something from 32red about about how to treat their customers.

Anyway, there are a lot of usefull info here. And please join the discussions

**heador112** · 19th May 2011, 06:48 PM

Betfair`s market value is far too high for 32red, but it would be great if Betfair learned something from 32red about about how to treat their customers.

I had a very poor reply to a question from german customer service and complained about that . One day later somebody called me and apologised for the bad treatment . I got 20 € real money as excuse

I think they are safe to play .

@Robin

Welcome to the forum as you can see i am from germany too

**Pulver** · 19th May 2011, 11:23 PM

Welcome to the forum!

**flogger** · 4th October 2011, 12:01 PM

Originally Posted by Hollygolightl

Hello Everyone,

I love to gamble, but found this page because I was looking up Betfair and CR casinos.

I joined Betfair, put in 200 bucks, but the software doesn't work on my computer. They suggest I redownload it. I have twice and it still doesn't work. What should I do? I asked them to refund my money, since I can't use their software. I also just discovered that they are ROGUE. My fault for not checking sooner. I thought you had recommended them, and they were bought by 32 Red...but guess I read wrong.

Anyway, again, love to gamble and will continue, but hopefully with no more Rogue casinos. Maybe you have some suggestions?

Thanks!!

Robin

Wow! I'm surprised with this. did they at least tell you whats wrong and why you are not able to run it? Was it installed but won't run or wouldn't it run at all?

They should have at least tell you whats wrong or point you to someone who can help you, maybe you're Computer provider if it does not meet some system requirements. Those BF noobs are really a disappointment.

**luarod** · 4th October 2011, 12:29 PM

Hallo Robin! Welcome to the forum.

**Silencio** · 4th October 2011, 05:44 PM

How rogue are they btw? they refused to pay a customer who won big or something, if my memory serves me right..

This is just a refund of a deposit so they'll probably just pay it back in the end right? If I were you I'd just send an email every day till you get your money back. Try some other mail addresses, find a pitboss address for instance. Explain to them you tried many times and don't wish to continue trying..

Anyhow, welcome, and I hope you get to enjoy yourself next time!