The Rival system is a problem because the rules that it expects players to abide by are SECRET. This results in some players having great difficulties, such as getting accounts locked, or having all promotions vanish, yet KK has TWENTY accounts at TWENTY different Rival casinos, and doesn't seem to suffer from this "secret system".
It would be fairer if Rival included the rules in terms and conditions, such as banning the taking ONLY of no deposit bonuses, and moving on from one Rival to another doing this. This is probably one of the criteria this system uses, but Rival keep this secret, which makes it look like they have something to hide, yet this kind of policy is pretty normal when you have other large casino groups containing a number of sister casinos, where they specify in the terms of each that only ONE no deposit welcome bonus can be taken across the entire group, or even only ONE welcome DEPOSIT bonus across the entire group. Since it is in the terms, players can see it, and know why they are unable to get the next "free chip" at the next sister casino they try.
Rival players also find that simply WINNING is enough to trigger the loss of promotions at not only the Rival casino they won at, but at ALL Rival casinos. This conveys a strong message that "winning is not tolerated" to these players, and makes Rival look greedy. Casinos normally ACCEPT that there will be ups and downs, and SOME players will pocket decent wins. Punishing this only causes some of these players to post this negative experience, and this in turn puts other players off from trying Rival casinos, since most other casinos do NOT punish players for winning, it is FANTASTIC
PR to have a player win, post about it, and THEN post about how WELL the casino CONTINUES to treat them, often INCLUDING full access to the promotions they have earned from their status.
There are a few casinos that drop promotions for players who have, over the life of their account, withdrawn more than they have deposited, but this is never accross the ENTIRE SOFTWARE as is often the case with Rival
The other big issue is placing a max withdrawal on a DEPOSIT bonus, sometimes a pretty LOW one. Slots are the games most players play, and the games most bonuses are restricted to. Slots are also high variance, and placing a maximum withdrawal on a DEPOSIT bonus means a player can NEVER have a really big win on the slots, AND get to keep it.
A maximum withdrawal from a no-deposit welcome bonus is more acceptable, and is the norm in the industry. The 1919 free play at Tradition is similar to the free play offer at many Microgaming casinos, where you get a play balance, and an hour to win your bonus. The
cap is generally 200 credits or less.
IF players have their accounts locked purely through lack of information, do NOT treat them as though they are criminals, the systems at Rival are over cautious. It is better to ask such players for the missing information, or even get their documents up front, just to make sure they are not up to something. Where the worry is a chargeback, waiting till a player wins before verifying the info is too late, as a player who IS intending to defraud will chage back the LOSS when they fail, as well as perhaps try to get paid the winnings, and THEN charge back the deposit later for a little extra when they have been paid.
With stolen credit cards, it can be a month or more before the owner notices, because statements only come once a month, and this is when many people check them, and would notice fraud for the first time.
A credit card taken out with a stolen ID can be even worse, the fraud may ONLY come to light when the crook has maxed out the card, stopped paying the minimum payments, and the ORIGINAL owner of the stolen ID starts getting chased for the debt. It can be almost impossible to guard against this eventuality, especially over the internet. Whilst restricting deposits to ewallets MAY seem the way to guard against this, it is probably not so. The fraudulent card can be used to deposit into the ewallet, and the ewallet to deposit into the casino. ewallets WILL probably seek to recover the money from the casino under these circumstances (as the card company will have asked the ewallet for the money), even though they do NOT normally allow the player to issue a chargeback as credit cards do.
The problem is that sometimes even INNOCENT players cannot pass the verification checks, and this makes them feel the casino is out to screw them by making the procedure near to impossible, but ONLY doing so when the player WITHDRAWS, yet may have been happily accepting the same player's DEPOSITS for some while. These players feel cheated because they could NEVER have won, yet were still allowed to keep depositing in the belief that they could. The best way around this is to verify players BEFORE they even DEPOSIT, so if they cannot pass the checks, they can be told BEFORE they have put their money at risk.
What I have READ about Rival here in the forum has lead to me NOT trying any of the casinos, because of all these problems, and the fact that they detract from the gaming, because these players, once they have a problem, come up against this secret system and a "no can do" attitude from many Rival casinos. Often, a problem at ONE leads to a problem at ALL because of the Rival system, and the player then has to attempt to sort it out INDIVIDUALLY with each casino. Many just give up.
Quite a few Rival casinos have said "...but we are different", however, this has sometimes not been lived up to. TIV gave the impression that they were "different", having an active rep who would sort out the issues, and gave the "human touch" that the Rival system needed. TIV is now "just another Rival", complete with illogical promotional bans, locked accounts etc.
Players like myself have even wondered about the relationship between Rival (the software provider) and individual Rival operators. It makes no sense whatsoever bonus ban a player who wins at one Rival casino, and then goes to a COMPETITOR because the one they won at banned them from any more promotions. The COMPETITOR should welcome this new player, after all, they have no BUSINESS knowing their history at the other casino, and all they SHOULD know is that this is a new player, with a decent size amount to deposit. Rival casinos seem to know each other's business, INCLUDING details of each other's PLAYERS, yet they are SUPPOSEDLY independent operators.
It makes no sense, but it makes PERFECT SENSE if all these "independent" Rival casinos are REALLY just "white labels" of ONE big group. THis leads to a suspicion that Rival don't just supply the software, they RUN ALL THE CASINOS, and the "independent operators" are really only buying in to a "white label" skin, which is run for them by Rival.
Earlier, Playshare did the same thing, they issued several DOZEN Microgaming "white label" skins, used to target different niche markets, and passed these over to "Naden". These "Naden" casinos LOOK like completely independent casinos, but they are all LINKED back to one of the Playshare casinos, and the terms have several clauses that cover the ENTIRE SET of "Naden " casinos. The main one being that a bonus can be had at only ONE of the several dozen skins, even though each skin is "independent" in appearance. The SAME type of policy seems to be operating at Rival, except that with Rival it is SECRET, rather than forming part of the terms and conditions at each Rival casino.
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Originally Posted by tradition
Welcome.
Sorry, i made an error lol I have been here invited by clj7221 because she apreciate how i managed her account in Tradition Casino and she told me that it will be good for my casino to be represented in Casinomeister. So, i'm here! 
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