Hello! New to the Forum

[brucefinaldi]

Hi,

I just joined and am new here.

I will make an introduction - I am currently building an affiliate program, hopefull will be done in 2 - 3 weeks. Also I will have a casino out soon, once I finish the soft launch and Quality Assurance I am looking forward to building a strong brand.

I always am willing to listen and even more willing to learn, from what I see, CasinoMeister is definitely a place with a TON of knowledge, so I have to admit I really enjoy reading what many of the members have to say, and it has definitely strengthened my opinion of casinos needing to give absolutely the best service and to be as transparent as they can.

I am always looking to make friends, as well as professional relationships, and hopefully meet one another at the conventions face to face.

I just wanted to say Hi, and that I really like CasinoMeister, especially the Video of the 2008 awards, I read though the list, adn have to admit that the casinos he picked were prety much all spot on with their awards handed out.

I hope all of you have a great day!

Bruce Finaldi

 

[The Dude]

Hi Bruce,

Welcome to the forum

 

[RobWin]

Welcome to the forum Bruce Finaldi, are you going with one of the big software providers for your casinos software platform or are you going to be using your own proprietary software ??

 

[heatherad]

Hi Bruce and welcome to the forum!

 

[LaurieJim]

hello and welcome to the forum bruce................laurie

 

[brucefinaldi]

Hello RobWin,

Pleasure to meet you.

We will be running on a smaller platform (TopGame).
But we will have several differences in our casino than other topgame casinos.

1. We are going to have our Customer Service and retention in House, this should take a few weeks to integrate following the soft launch. We are currently building and training the team.

*Any insights into personal views on hot to run/build a customer service from an affiliates/webmaster point of view would galdly be welcomed!

2. We are going with a 3rd party solution for our affiliate program.

3. We are going to open with a much larger Marketing tools area than the average starting casino.

4. We will in the future also be handling ALL payments, this also will take some time to impement, but I want this so that Players, and affiliates can get their winnings/earnings quickly and as hassle free as possible.

From what I have seen on the forums, and in meeting many affiliates and players, the issues that differentiate a good casino and a great casino are above, so bear with me, I am giving it all and trying my best to make sure that my casino will be one of the casinos where people have a positive experience from.

Regards,

Bruce

 

[vegetagirl2008]

Hello and welcome to the forum. : )

 

[KasinoKing]

We will be running on a smaller platform (TopGame).

Are you sure you want to do that?
I haven't tried Top Game myself, but other people on the forum here have said that... well frankly - it's crap.

Good luck!

 

[brucefinaldi]

Hey KasinoKing,

I first apologize if other forum members ahd a poor experience with TopGame.

But take into consideration that TopGame is a new software, and as all new software's there are going to be some problems and it will take a little time to get the software optimized to a level where everyone is happy!

I have taken this into mind, so that why I am building a seperate support and retention, payment method processing (We will handle the processing, although it may take a month to get up after soft launch), as well as a seperate affiliate program software.

I personally think that by taking these responsibilities under my wing that I can make my players much happier, especially with Support issues, and payment issues, and hopefully my affiliates on the same note.

Either way, I am going to do everything I can do to make sure my Casino players enjoy their time, and are not frustrated or angry.

If there are any specific concerns, I can try to help, at least form the operator side of things.

Have a good day!

Bruce

 

[RobWin]

Bruce, I just noticed yesterday that another Top Game Casino just came out called "Gold Vegas Casino"...this would not be yours by chance would it ??

 

[brucefinaldi]

Hey Rob,

No this casino is not mine.

I did not see these guys yet until you told me.

My casino is not up yet, hopefully will be live in 3 weeks time.

When we launch the casino and affiliate program, I will gladly let everyone here are CasinoMeister know the name of the program and casino once it is finished and everything is ready to go live.