Someone hacked into my poker account with a Trojan

[mukke]

My take on this:

1) If the guy has had his account locked, why does he get up in the middle of the night and try to login? And what's that about seing the message about not being able to login and then trying? did he turn on the monitor and the message was already on the screen or what? This doesn't really add up.

2) Money lost before the account was locked is the sole responsibility of the user. Sucks, but that's how it has to be. Money lost AFTER the account was locked is the responsibility of the card room. This was obviously a fault on their end - human or technical - and they need to rectify this.

3) Phone vs email: If I were in their place, I'd prefer email too. This way it's easier to keep account of the case and spot opposing claims.

Casino-on-net used to be fair, I doubt we really have the complete picture here...

[The Grapist]

My take on this:

1) If the guy has had his account locked, why does he get up in the middle of the night and try to login? And what's that about seing the message about not being able to login and then trying? did he turn on the monitor and the message was already on the screen or what? This doesn't really add up.

I didn't have my account locked until after I woke up and saw what I saw. I saw a message that said "You have been disconnected from Pacific Poker."

And I'd prefer phone because everytime I received an e-mail from Pacific, it was pretty much the same message. On the phone, I could actually argue with what they say. E-mail, they don't listen.

[The Grapist]

For a kid that is 19 years old. You sure know alot about Networking and viruses. Makes me wonder why a kid with so much knowledge. Didn't have sense enough to shut down his web-browser and running programs in the background, to prevent all of this.

Sorry Dude, come better next time.

I "have so much knowledge" because I've been hitting google and my friends like crazy since this happened.

One of my friends suggested that I specifically ask about key-loggers, because that's what many Trojans are. Specifically, the Trojan that infected my PC. Even Nortons told me that.

And I don't shut down my web-browser because I have a cable modem. You don't need to shut it down.

Edit: I appreciate the help that some of you are giving me. But I definately don't appreciate being called a liar every other post. I'm not lying. Do you really think I'd come here if I was lying?

[pokeraddict]

Do you really think I'd come here if I was lying?

I'm sure Bryan could give you endless examples of scammers who sent pitch a bitch that were BS. You'll be VERY lucky to get a penny back. I've been playing pro online for years and have never heard such story that did not involve a chip dump. I do not play Pacific because they seem to have alot of problems other poker rooms do not have but if this was a fraud from a trojan you'd be damn sure they would want to get to the bottom of this, dont you think they would want the scammers out?

[dominique]

Money lost before the account was locked is the sole responsibility of the user. Sucks, but that's how it has to be. Money lost AFTER the account was locked is the responsibility of the card room. This was obviously a fault on their end - human or technical - and they need to rectify this.

I agree with this, regardless of other circumstances.

After the account was locked, it should have been locked. Period.

[The Grapist]

I agree with this, regardless of other circumstances.

After the account was locked, it should have been locked. Period.

Naturally, I'd like to get all of my money, but I agree with that fact that there's no excuse for me not getting the $1000 that was lost after the account was closed.

Of course, this is their excuse for not giving me back that money (I think I quoted this earlier, but it bares repeating):

Please understand that I have to consider all the facts, and in the event that your system has been infected by a ‘Trojan Horse’ and someone has had access to your passwords, this is not something that we should be accountable for. Jeff, the ultimate responsibility for the security of your computer system is in your hands and not ours.

We do apologize for the fact that although your account was blocked, access was still available for a short while. However, as all our evidence points out that your account was accessed from your PC using your username and password, we cannot support your claim that a third party was involved and that this incident occurred due to our negligence.

I'd think that the incident did occur to their negligence! The account should have been closed. In another e-mail, they wrote this:

Due to a technical error, the account was still able to be logged into
after this time

That sounds like negligence to me!

[tunisianswife]

Yes, I agree, Grapist, "technical error" is something on their end. It is so unfortunate that there are such dishonest people out there that raises scepticism in the minds of many. It usually ends up labelling all of us as theives even if we are victims. I have been watching these posts to this thread and do hope that all works out for you; but most of all, that you are able to track down whoever did this.

They are basically saying that you are responsible for your own software. Touche!! "technical error" is error on their part and they should be held accountable for their software problems also.

I have read many of the rogue players letters to casinomeister and I must say that although I may be a bit naive or want to believe that for the most part people are truly good and honest, I do believe that you truly had this unfortunate incident...why else would you be coming back in here to check on updates of possible bits of advice from the masses?

Just a little peon here, but always the cheerleader!

*btw....still don't understand what dumping means. Have tried searching on here for answers but am a clueless little peon.

[The Grapist]

Just a little peon here, but always the cheerleader!

*btw....still don't understand what dumping means. Have tried searching on here for answers but am a clueless little peon.

Thanks.

From what I've seen, chip "dumping" means that you intentionally lose the chips in one account to one or more accounts. Say you have Account #1 and Account #2. Account #1 has a large balance, and has been taken over by a hacker. Account #2 is owned by either the hacker, or his accomplice. Account #1 will go into a hand, and constantly raise. The goal is that Account #1 either loses the hand or folds, and Account #2 takes the money.

Pacific has been giving me nothing but a hard time. They claim that there is no chance that chip dumping occurred, but I do know for a fact (I briefly had access to my hand history during the small time between finding out about what happened and suspending my account, along with the person at Customer Support telling me what happened) that crappy hands were played and raised, which is a tell-tale sign of dumping.

What I do know for a fact, and what Pacific has said, is that the account was played for many hours, and for most of them, the account maintained a good balance. Sounds like nothing out of the ordinary. But at a certain point, the balance sharply went down, and the crappy hands were played.

If I were looking at the case, I'd honestly say that it seems weird, but probably not enough to say "YEP! Chip Dumping!" However, the thing that for me, confirms that something was up (and what Pacific says is nothing wrong) was that hours after I called, the account was played, and within 30 minutes, $1000 more was gone.

And murder1, I don't know what you're trying to say. (I'm going to ignore the grammatical errors). How does my age indicate anything about what should be my knowledge of computers?

[tunisianswife]

have you asked them to send you a detail of the game log hand per hand so you can examine this closely?

[The Grapist]

have you asked them to send you a detail of the game log hand per hand so you can examine this closely?

Yes.

Everytime I called up, I asked to get the hand history. They told me that the only way that I could get the hand history would be for me to log into my account. And for me to log into my account, they would need to re-open it. And they said that for them to do that, I would need to "admit to guilt" as they put it.

It's quite frustrating.