Am I Being Unreasonable or Impatient?

[jas2587]

Originally Posted by Notorious2K8

Thanks everyone for the additional replies. I also wanted to update the community on a positive recent development. Since this post was started I received an e-mail from the casino manager at Sportsbook. I'll copy & paste it here so everyone can see the good news.

"Dear Shannon,



My name is Laura and I’m the Casino Manager at Sportsbook.com.



I saw your thread at CasinoMeister and I asked the proper department about the two pending payouts you have with us.



They’ve informed me that they’re just waiting for legible copy an ID and a copy of your utility bill in order to process your pending withdrawals.



If you send us this today, I’ll make sure your payouts are approved within 24 hours.



You can send me this information directly to be forwarded to them OR you can also send this documentation to cashier@sportsbook.com.



If you have any questions regarding your payouts, do not hesitate to contact me back.



Regards,



Laura

Casino Manager"

I sent the requested documents to Laura and in less then 5 minutes she replied.

"Hi Shannon,



Now that you have sent them to me I’ll make sure they process your payout, ok?



So sorry for this delay. If you ever need anything (faster) you can contact me and I’ll personally see after you account.



I’ll let you know as soon as your payouts are approved and I’ll make sure they realize you have sent these docs twice now.



Regards,



Laura

Casino Manager"

I sent her a reply expressing my greatfulness & her reply...

"Hey Shannon,



You’re very welcome! I’m here to assist you and now I need to make sure you get the checks fast!!! Once you have received it I can say: Mission Accomplished!



J



Talk to you soon.



Regards



Laura"

I hope Sportsbook gives her a raise. Thanks Laura for personally attending to this matter. I'll update this thread again once I finally receive payment and the check clears.

to me this is total bull ---- why cant they take the time to email an say
hey your ID isnt readable can you please resend
then the player would have got their money an probably redeposited

I just dont understand when the documents dont come thru right why they cant tell ya

Cindy

[Notorious2K8]

I thought maybe I should post this info too as it may help someone in the future who comes along looking for info.

This e-mail came from their cashier, "You currently have no pending withdrawals. The amount of $600.00 was processed and sent on 2008-08-14. Unfortunately, the assignment of tracking numbers for withdrawals is slower than usual due to the increased volume of checks sent via this method. The change in our withdrawal policy means that all of our customers are now receiving checks via express courier.

As we send out large batches of withdrawals, the couriers assign batches of tracking numbers to our processor's shipments. If the processor has not given us the tracking numbers quickly enough, you might receive your check before we have your tracking number. At certain times we may also have the tracking number before the payment is actually dispatched. When trying to track your package on these occasions, you may receive a message that the data is not yet in the system, or the package has not yet been submitted.

Thank you for your patience and understanding, and please do contact us again if your check does not arrive within the next 10-15 business days."

[BUYER42007]

Thanks to Laura and Notorious2k8, it appears that my withdrawl is being processed now. I'll keep you posted as to the progress of my check. Hopefully all works out well so I can continue to play at the site.

[lnspin]

Play at pokerstars . I get checks from them in less the a week consistently. And as a plus they never bounce like some other rooms.

[Notorious2K8]

I wanted to give everyone here a final update. I received my checks about a day after my last post in this thread. I've just been waiting for them to actually clear.

As of last night, both checks cleared. It sucks that it took so long to get them, but at least Sportsbet/PlayerOnly did come through with Laura's help. Let it be known that Laura, the Sportsbook Casino Manager, is Aces in my book. I will continue to play at Players Only Casino.

Thanks to everyone who posted in this thread, Casino Meister for the forum & Laura's personal touch. I hope this thread gives some peace of mind to anyone who may be considering playing at Players Only or waiting on a check from them.

[BUYER42007]

my update is not as good, although yours gives me hope. laura was emailing me back and forth several days in a row until it totally stopped 9/2/08. i have tried her several times now, but have not heard from her since that date. my check was supposedly processed on 8/28/08 and sent on that day, however no one can give me a tracking number. i am still hoping for the best, because i do like the site and want to play again there, but it really depends on how soon i get my check if i will stay a customer or not.

[BUYER42007]

final update. the check has been received and seems to have cleared ok. i am so glad everything worked out well.