More Palace Group SPAM!

[KasinoKing]

Despite numerous previous threads highlighting this problem, the Palace Group are STILL allowing some of their affiliates to blatantly spam!

I just got this unsolicited e-mail today:-

Dear Player.

Is today your lucky day? Play Spin Palace today and win BIG!
Jackpot total currently over €6,000,000 - play now and win!
Over 280 state of the art casino games available at Spin Palace
If you love slots then you'll just love Spin Palace, with over 120 slots including, video slots, feature slots, 3 reel slots, 5 reel slots and massive jackpot slots!
Try the award winning Spin Palace casino and you could be our next big winner!
Find out why Spin Palace has become THE premier destination for online gamblers, download and play today!
With the best customer service and the fastest payouts in the industry, it's no wonder that Spin Palace is the favorite casino on the Internet

> Start Here <

Good Luck,

Robert Venston

Click here to unsubscribe.

<1;6hflYP2frb0zNvbFPuOuGnP70h;52514>

The 'Start Here' link = http:// www. bigspinwinners158 .com/1/a320623/index.asp
When I clicked on it it went straight to http:// www. spinpalace.com/uk/
And at the bottom there was some sort of tracking code:- "Visit Id: 346387812, Advert ID : 320623"

The 'Unsubscribe' link = http:// moonsweettimes .com/unsub.php?e=Your.name@dsl.pipex.com&m=52514

From the affiliate T&C's:

Spam: Unsolicited e-mail, sent indiscriminately to one or more mailing lists, individuals, or newsgroups.

4.2 Spam - In the giving of effect to this Agreement You may not, either directly or indirectly, be a party to the generation, processing, dissemination or the like of Spam.

Now don't get me wrong, I really like the Palace Group and rate them in my top 3 favorite MG casino groups, but them allowing this continual spamming really saddens & annoys me.

[Mallorca]

Hi KK,I did receive the same email today and... it is not the first time...

[chuchu59]

What the heck is this group up to? A month ago, I asked for a retrieval of password to one of their casinos and they sent me a password. I could still not log in so I thought that there must be some technical errors. After several weeks, I tried to log in again to no avail. I contacted support and was told that due to a change in policy many months ago, Hong Kong is now an excluded jurisdiction.

I am surprised that they dont even bother to inform you that their policies have changed and that your accounts have been locked. Furthermore, when I asked what would happen to the balances and loyalty points, the rep answered that they had the right to cancel players' accounts for whatever reason and that balances would be returned by check/credit card although they reserve the right to confiscate any balances. What an icy response and I though she was living in the North Pole. She did not mention anything about the loyalty points and did not seem to think that not notifying players about account closures was wrong.

I wont be returning to play at any of these casinos even if they classify Hong Kong as a legal jurisdiction in future.

[vinylweatherman]

I am still getting them, the format changes, but all are for Spin Palace.
It seems they are unable to trace and stop these affiliates.

In another thread, I highlighted that I have now received spam for one of the Playshare "white label" casino. How are we to believe that Mario will have any more success in stopping this than Palace Group.

Terms forbidding affiliates from spamming are of no use whatsoever if they cannot be enforced. So long as affiliates are able to get away with not having these "no spam" rules enforced, they will continue to spam like hell, knowing that a tiny percentage of a huge volume of sent E-mails is all they need to make more than they ever could through "honest" marketing.

Even reporting the spam does nothing, this has been repeatedly done with Palace Group, but the spam onslaught continues unabated. Eventually, it will be Spin Palace itself that finds it generates so many complaints from non-gamblers that the big ISP's will add them to the list of "bad domains" and this will make it much harder for both the casino and legitimate players to communicate effectively. One only has to see the problems with AOL,who are rather trigger happy when it comes to acting on complaints about spam. Just as with Casinomeister, I expect AOL are getting complaints about all these casinos apparently sending out huge volumes of spam, and will act in the same way as they did with Casinomeister, which has lead to to expulsion of all members here with AOL E-mail addresses (unless they register another non-AOL alternative).

If the spammers are actually making money from players gained through the spam, then the casinos have it in their power to put a stop to it by cutting the flow of revenue. If the spammers are doing it without any reward, the question must be "Why?".

[jetset]

I'm getting two or three a day from Big Casino and it's seriously hacking me off - I've given the casino an opportunity to sort it out with the affiliate/s concerned but if they don't do something about it I'll have to devote time and energy into putting Big Casino's feet to the licensing and regulatory fire.

I resent having to take time out of a busy day to do that - down with spammers!

[Palace Group]

Hi all,

I have been in touch with our affiliate manager.
He said this is one affiliate who is not responding to him. We working on getting this sorted with them as we do not appreciate these tactics.

I assure you we are working on getting this spam issue sorted out.

Chuchu59, I did respond to your PM to explain the issue regarding Hong Kong and also apologized for the communication and clarified that we did send out communication.

I appreciate the concerns raised and will have an update early next week. We are trying daily to get in touch wth the affiliate to get him to stop the mails.

Regards,

Darran

[Casinomeister]

Originally Posted by Palace Group

Hi all,

I have been in touch with our affiliate manager.
He said this is one affiliate who is not responding to him. We working on getting this sorted with them as we do not appreciate these tactics.

I assure you we are working on getting this spam issue sorted out.

Chuchu59, I did respond to your PM to explain the issue regarding Hong Kong and also apologized for the communication and clarified that we did send out communication.

I appreciate the concerns raised and will have an update early next week. We are trying daily to get in touch wth the affiliate to get him to stop the mails.

Regards,

Darran

You guys need to yank his account - period. Spammers are spammers. They will never stop.

[vinylweatherman]

I think this is the problem, when casinos play "softly softly" with the spammers they are going to go all out with the campaign because they know they have been rumbled.
Eventually, he may respond and pretend it was all a big mistake, and get forgiven, naturally keeping the money from the spammed players.
Next time, he will try a different tactic.

If this is merely ONE unresponsive affiliate he has been mightily busy over the last few months. He must have designed dozens of different mailers, and spoofed dozens of different E-mail addresses.

This may be the difference between how casino marketing departments handle this that causes the impression that one casino will act promptly, while at another a spamming campaign will go on for ages.

This new thread has been started, no doubt, because we all know that Palace Group have been given all the information needed to track the spammer, yet nearly three months on the spams keep on coming.

For those just starting to have an interest in online gambling, Spin Palace must be seen in the same light as the other less savoury casino operations because of the sheer volume of spam over the last few months.

As Casinomeister said, yank the account, and this will either force him to respond (in order to get paid), or he will try to sign up as a new affiliate and start all over again.

Contrast this with how casinos treat PLAYERS who have not played by the rules, INSTANT locked account, even for relatively minor transgressions, and ask questions later. Where bonus terms are breached, then winnings are often confiscated, it is therefore only fair that this affiliate has his commission confiscated that he earned during this spamming campaign.

[chuchu59]

Originally Posted by Palace Group

Hi all,

I have been in touch with our affiliate manager.
He said this is one affiliate who is not responding to him. We working on getting this sorted with them as we do not appreciate these tactics.

I assure you we are working on getting this spam issue sorted out.

Chuchu59, I did respond to your PM to explain the issue regarding Hong Kong and also apologized for the communication and clarified that we did send out communication.

I appreciate the concerns raised and will have an update early next week. We are trying daily to get in touch wth the affiliate to get him to stop the mails.

Regards,

Darran

Darran,

I did receive your PM but you will also understand my need for venting out the frustration on this issue. Together, my wife and I had accounts in most of the Palace casinos and there was not even a sprinkling of info on the accounts being closed. Never mind, that's the end of it as far as I am concerned.

[vinylweatherman]

The affiliate has responded by increasing the amount of spam, and varying the format. I have had THREE in just ONE DAY.