APCW Reports: Gambling Wages Interview

[theAPCW]

...I'll bet the house that nobody from CM will give Virtual another chance. They've burned their bridges here. You can thank Danny for that.

You know what, Win Big? I think it's perfectly OK and understandable to feel that way. Some people will need to see some tangible evidence, and we hope to provide you with that.

We dealt with Danny (Virtual Danny) at other casinos and actually recovered over $1,000 in players money back in June of last year. We found him to be a real &#$@*&^% to deal with, but eventually got the cash.

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I would appreciate your relaying to them that spam phone calls after repeated requests to stop is not helping their case.

I most certainly will. Do you have a phone number or a name associated with the calls? Many sites use agencies to make follow-up calls as well as get feedback and solicit. If you have any info on the caller that would help =0)


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Bryan is not around right now, he is taking care of personal business.

Oh, ok... thanks for the info. When he returns I respect his opinions and welcome his input on this issue. I am pretty certain that he has little or no interest in a dialouge with this group. But I am also certain he may have a few good questions for them! =0)

I consider Bryan a friend of the industry , a friend of the APCW, and a friend to me personally. We've helped one another many times in the past and always catch up at conferences. I look forward to hearing from him on this.

[bryand]

The phone calls come from different toll-free numbers. "This is Christopher DiAngelo with [insert virtual name] and I wanted you to know about our signature promotion....blah, blah, blah"

[suzecat]

The phone calls come from different toll-free numbers. "This is Christopher DiAngelo with [insert virtual name] and I wanted you to know about our signature promotion....blah, blah, blah"

Ditto, Ditto, and Ditto................

[theAPCW]

OK, so I am assuming these are pre-recorded messages set on an auto-dialer?

If so, that would really tick me off as well...

[bryand]

OK, so I am assuming these are pre-recorded messages set on an auto-dialer?

If so, that would really tick me off as well...

Yes and yes.

[bb28]

The phone calls come from different toll-free numbers. "This is Christopher DiAngelo with [insert virtual name] and I wanted you to know about our signature promotion....blah, blah, blah"

I'm sooo glad you brought that up.......I mentioned it on another forum. Those phone calls.........really, really gripe my a&*! And you can bet they are still doing it.........I got one this past weekend and it's been a long, long time since I played there. Not only that.........I've emailed and asked them to stop with no success........I even called and was very rudely hung up about 2 months ago. Spam is bad enough but a phone call..........very intrusive and I've NEVER had any other casino phone me other than this group.
Also.......the new Gambling Wages rep over at CAP talked about how they phone their players to try to keep them happy........what a load of BS!!!! This post was in the last few days. Here is the direct quote. "Players here are taken care of extremely well. We have a department for player retention that takes care of calling all of our customers and making sure that they are happy and offer them incentives."

[suzecat]

I'm sooo glad you brought that up.......I mentioned it on another forum. Those phone calls.........really, really gripe my a&*! And you can bet they are still doing it.........I got one this past weekend and it's been a long, long time since I played there. Not only that.........I've emailed and asked them to stop with no success........I even called and was very rudely hung up about 2 months ago. Spam is bad enough but a phone call..........very intrusive and I've NEVER had any other casino phone me other than this group.
Also.......the new Gambling Wages rep over at CAP talked about how they phone their players to try to keep them happy........what a load of BS!!!! This post was in the last few days. Here is the direct quote. "Players here are taken care of extremely well. We have a department for player retention that takes care of calling all of our customers and making sure that they are happy and offer them incentives."

*cough* BS *cough* How does a PRE-RECORDED message ascertain that a freakin player is happy???

[suzecat]

I consider Bryan a friend of the industry , a friend of the APCW, and a friend to me personally. We've helped one another many times in the past and always catch up at conferences. I look forward to hearing from him on this.

I can't recall seeing a "full frontal" of CM's face.................always thought he preferred the "Wilson" method.....

[theAPCW]

I can't recall seeing a "full frontal" of CM's face.................always thought he preferred the "Wilson" method.....

Hmmm... maybe I should take that down? I thought it would be ok to post it since it's been published on CAP sites, and I thought he was doing video now?

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Part of Gambling Wages problem (I believe) is what I saw when I was down there. They truly believe they are trying to doing things the right way when they call players up. They admit that they've never had a REAL Public Relations person. There's no doubt a lot of work to be done here.

[suzecat]

Hmmm... maybe I should take that down? I thought it would be ok to post it since it's been published on CAP sites, and I thought he was doing video now?

Haven't seen a video webcast yet that had Bryan's pic (for more than a hundredth of a second). Due to family matters Bryan has been gone for awhile and so may not be working on forum stuff (due to time constraints). As far as CAP, the affiliates who attend no doubt know what Bryan looks like so posting it on CAP seems to make sense. Just saying that has not been Bryan's usual MO here at the forum.