RESPONSIBLE GAMBLING SO WHY

[noluckever67]

Hi
ive been a member here a while and in t past cpl weeks decided to give up gambling online due to the way it was starting to effect my health.I could go weeks without playing and also ignore it completely for even longer,however when i did play esp poker i just couldnt stop.I a cpl weeks ago started playign at a site on friday night and never slept till lost all on the sunday morning.Done same a cpl days later only this time for almost 3 full days solid.

Now before you go what an a*****e i will admit that yes i am but i am aso sure that theres a lot of people out there who have been in the same boat.Anyhow i recovered and decided to give this up before it hurts me bigtime and decided wisely to close ALL accts i had online using self exclusion tools and emailing companies regarding this and i have to say 99% were behind me in the decision to block me from sites wishing me all the best UNTIL this heres something below which shook me to the core...blow is the email message i sent to this site incidentally a playtech site...


"i am updating the password so i am unable to login to the site..sadly i have developed a love of online poker but it is causin me problems at home...when i have funds available i am unable to even sleep which if u look at the histry of the acct over the past feew days u will see i spend way too long playing..i am unable to even sleep knowing i have poker funds available...i am so sorry for any inconvienience but i feel it is nescessary to close my acct and exclude myself permanently from your site...james xxxxx"

so you may think i will recieve an reply as any RESPONSIBLE company should give hmmmm well your wrong read this reply.

Dear Mr XXXXX,



We offer a service of gaming platforms with an innovative, entertaining, user-friendly gaming

solutions as well as our extremely popular online poker room.



You have chosen to cease using this service and the least we could do is to inform you that this

service will still be available to you should you wish to do so in the future.

The decision is entirely yours.



Your account has been closed based upon your request to do so and not because of your

"severe gambling problems".

Thank you.



Regards,

Maurice

Poker Support

info@24hrpokerhelp.com


Now please forgive me for being wrong but surely any site on the internet that replies to someone with this surely must be rogued. How on earth can they reply with they WILL reopen at anytime after my initial email is absolutely amazing dont you think?That also shows to me how important you are to sites who refer to you as friend etc etc they could NOT give a damn about your personal welfare only to your financial state and howmuch £ they can bleed from you.I think that site is totally IRRESPONSIBLE and id like others opinions PLEASE...maybe its just me thats wrong but i dont thinkso.

Incidentally i havent gambled online since and wont but i also wont stop reading whats going on here at CM id miss it too much....j

[lojo]

That's worse than rogue.

What a weenie Maurice is. It's like he has this 'high need to be right' and it has to be HIS idea why you are closing your account. He's such a freaking expert on sever gambling problems that he decided to keep the option open for you, because HE decided you don't have any problems.

I'm sorry, I'm pissed off. I'm going to ping a playtech associate for you NLE and I assume he'll pass it on. If this thread doesn't get heat, please PaB to Bryan so he's sure to be aware.

On a more personal note... are you sure you should be hanging out here? Do you have your problem under control? I wish you the best, and would hate to see you leave, but if you ever think that visiting here is helping to fuel a gambling problem jjust send a note to CasinoMeister and say 'quit gambling' and you will be banned. I assume he sends links too... but you are already aware of gamcare, etc.

Best of luck forever

edit: I reported it to Bryan instead of Playtech assoc.

[noluckever67]

Hey
thatnks for that reply lojo im fine with it now i have many barriers oin place for times of weakness and being allowed to post is important to me ..its well under control and i like having an input here...as for that email oh my god i was downright flabbergasted when i read it..ill also pass on if bryans interested the headers for it cos i know the pab section has been getting some dodgy requests,,

[lojo]

I just wanted to be sure he knew of it. He can pass it on to Playtech. That pisses me off to no end, like when you hear about a kid getting abused or something, I don't know, my blood is boiling.

[noluckever67]

something lojo after i got this email i sent them or well HIM an email asking if he would not only on my behalf but for others who need it reconsider his views on responsible gaming and wrote a really nice email considering this but alas no reply.i asked in that email why he woul dreopen it when he knew why i had closed the original acct again no reply..Its actually the more i think of it one of the worst cases of exploitation ive heard for a while..The reason i say exploitation is they obviously know addicted people will open accts at time of weakness and here he s offering me an easy soluton to line his pockets so that inmy opiion is exploitation and he really does not wanna hide that fact by his remarks in emails..anyhow i appreciate again your replies....j

[noluckever67]

just a quick note on this have you heard anything back from bryan re this???? j

[Casinomeister]

Originally Posted by noluckever67

just a quick note on this have you heard anything back from bryan re this???? j

Never fear - I am here.

I'm sending off an email to the powers that be at Playtech to they can look into this.

This is unacceptable behaviour in my opinion. If a player mentions that he/she is having problems at home because of gambling, then the party's over. The people playing online need to be the players who have a firm grip on their behavior and habits.

Your account has been closed based upon your request to do so and not because of your "severe gambling problems".

Not what I would have expected from a Playtech casino.

By the way, you should check out this page - http://www.casinomeister.com/quit_gambling.php

[noluckever67]

Originally Posted by Casinomeister

Never fear - I am here.

I'm sending off an email to the power that be at Playtech to they can look into this.

This is unacceptable behaviour in my opinion. If a player mentions that he/she is having problems at home because of gambling, then the party's over. The people playing online need to be the players who have a firm grip on their behavior and habits.

Your account has been closed based upon your request to do so and not because of your "severe gambling problems".

Not what I would have expected from a Playtech casino.

Bryan ive still got the email in question and i know youve in the past few weeks done some work on pab which wasted a lot of your time so if u need these emails lemme know ...thnx again J

[jas2587]

James I commend you for admitting
that you have a problem not many would
it take's courage to make a post like this an
I say well done
I do wish YOU all the Luck an hope the
Gambling Dragon does not snag you again

Good Luck

Cindy

[noluckever67]

Originally Posted by jas2587

James I commend you for admitting
that you have a problem not many would
it take's courage to make a post like this an
I say well done
I do wish YOU all the Luck an hope the
Gambling Dragon does not snag you again

Good Luck

Cindy

Thanks on the post kind words...as Bryan said earlier in this thread online gambling is something that people who play need to be in control off and sadly i would also have thought that all sites also need to be aware off.Sadly this site seems to know absolutely or cares nothing about but i also see the reply which will come bryans way...dear sir this is a mistake on our part and will be addressed to make sure nothing happens like this again..and of course it will , i have no agenda against online gaming but i would like to make sure that people are made aware that it can cause problems and also tha sites recognise that online gambling CAN cause problems to people.