external image

Manhattan Slots BE CAREFUL!!!!

Joined
Feb 17, 2007
Location
Honolulu
I hit a huge jackpot on Manhattan slots up over 21 grand...Kept playing like an idiot and was down to 16k...At this point I put a block on my computer and began withdrawing...They only allow 2 per week at 1000 per withdrawal at a 9 dollar fee.

Here's the shady part...They sent a freechip offer for a free 75 buck chip..the chip has a max cashout of 750


I asked live support what would happen to the rest of my balance (there is still 14k in there)...She said it would be wiped out and only max 750 could be withdrawn..

I've never had any major problems with this site except that like many others...withdrawals take too long to be processed (2 to 3 days to be removed from pending).

IS THAT UNREAL OR WHAT????? Dont even mess with freechips unless your balance is ZERO.
 
I'm gonna have to call you on this one. All free chips given by Club World group have a max cashout of 10X unless it is something special just for a specific promo.

If this offer came via email, look at the bottom of the email. The terms and conditions are clearly stated.

It sucks to hit a big jackpot with a free chip but it happens. Has happened to me. Look at it this way, you could have lost but you didn't. Now you're $750 richer.

Make sure and make your withdrawal for the $750 plus the $75 free chip cause it is probably a 'sticky' bonus and will be removed from the withdrawal.
 
@ anniemac

the way I read it was that the "free chip" was sent AFTER the big jackpot was hit.....

not the way you stated.

I guess Lounice35 will let us know one way of the other.....:thumbsup:
 
Well, it's a good job you asked CS before you played the free chip. Is it in the T&C's? if so, they should make it prefectly clear, whilst you have a balance. IMVHO.

This is why I am thinking B&M casinos, than the hoops we have to jump through and think, before we plunk the money down.

Hope all is ok.
 
I get VIP bonuses and they always come via email and message in lobby and you have to physically claim the bonus just like you do a deposit bonus.


Now if you win a free chip from a contest or something like that, then it will just appear in your account but they don't add it until you have a zero balance.

But as I said, OP needs to contact Tom immediately. Then we will all know what's what.
 
I get VIP bonuses and they always come via email and message in lobby and you have to physically claim the bonus just like you do a deposit bonus.


Now if you win a free chip from a contest or something like that, then it will just appear in your account but they don't add it until you have a zero balance.

But as I said, OP needs to contact Tom immediately. Then we will all know what's what.

Great reminder, Annie! CWC does do that...With CWC , not sure about their sister sites, though.
 
OK... I'm having a blonde moment... I'm not sure I see the problem? (Though their max WD per week thing sucks. But that's RTG for you.) I don't think you can deposit when you've got a WD pending? And wouldn't a free chip have to be claimed first? Don't claim it. You're not required to play it and lose your money in your account to the WR and max WD mess.

Don't do anything until all payouts are over and done. Play elsewhere. Or don't play at all.
 
He had probably already done it and that is why he is so angry.
Understandable! It's sad though that we have to speculate. He could have stayed and explained a little more.

This is just what I see:

I don't think that he played it BUT that the *thought* of a casino offering a bonus during his huge winnings that made him think twice.
 
Actually, I think the op has got their wires crossed here.

Afaik it is not possible to claim a free chip when you have a balance over $1. If this is not the case, then who in their right mind would do it anyway?

Did the op mention to the CSR that the extra balance would not have been generated from the free chip?

I think you'll.find it was a daily VIP offer and that nobody was sitting there dreaming up ways to trick you out of $14k. Remember, it was an OFFER which you had to physically claim, not one they just dropped into your account.

I really think the op has over-reacted here and should consider an apology to CWC for suggesting they were being deliberately underhanded.
 
I agree with the above posters. You have to claim the free chips from that group, so it comes down to did they just drop it in your balance or did you claim it? I have a balance over 2K right now at Highnoon and I still get my daily VIP offers and free chips but I would be INSANE to risk problems by claiming a free chip. Attaching something that has a max cashout to your normal money balance would not be wise.

Sooooooooooo the OP needs to answer. Did they just drop the free chip in your account, or did you claim the free chip?
 
The RTG cashier wont mix these things up. The $14k + is withdrawable unless the op misled us and the insertion of a bonus does not make it any more confusing. In other words, you can initiate a w/d even when a bonus is active. The whole issue seems to be an inexperienced player asking questions from a clueless staff. Naturally there are misunderstandings. Unless, of course, the winnings ie RJ winnings were derived from the free chip which makes the whole thing a non-issue.
 
We will have to wait for the OP to post again, he never said he claimed it, just stated he inquired about it. Unless I am missing something, I didn't read where he stated he actually accepted the free chip.

If he infact didn't claim it, he did the right thing by going to CS to ask what would happen if he would have accepted it.

But there is really nothing sly or sneaky about anything this place did, they sent him an offer, it is up to him to claim or not. Which I don't think he will.....

LH
 
Hello,
Just to clarify the rules here. Winnings that are derived from free chips carry the maximum cashout restriction, the other winnings don’t.

If the OP claimed the free chip on top of his large balance we would never cancel out the original win, that would be just plain wrong.

We often give free chip coupon codes away to many players; if you already have a balance the best thing to do is to save the coupon codes for when you have finished withdrawing.

Kind Regards
Tom
 
Hello,
Just to clarify the rules here. Winnings that are derived from free chips carry the maximum cashout restriction, the other winnings don’t.

If the OP claimed the free chip on top of his large balance we would never cancel out the original win, that would be just plain wrong.

We often give free chip coupon codes away to many players; if you already have a balance the best thing to do is to save the coupon codes for when you have finished withdrawing.

Kind Regards
Tom

The OP was wrong to simply state Manhattan Slots was shady but if what he/she states were true then your support staff are poorly-trained. They should have looked into the account and told the player the free chip and the winnings derived somewhere else dont mix. In fact, the cashier is very clear on this so anyone who has played at RTG for awhile knows about this. Nevertheless Tom, its great of you to post on a holiday though it might be better to get yourself involved in ensuring the apparent withdrawal delays are overcome and not just for USA players.:mad:
 
The OP was wrong to simply state Manhattan Slots was shady but if what he/she states were true then your support staff are poorly-trained. They should have looked into the account and told the player the free chip and the winnings derived somewhere else dont mix. In fact, the cashier is very clear on this so anyone who has played at RTG for awhile knows about this. Nevertheless Tom, its great of you to post on a holiday though it might be better to get yourself involved in ensuring the apparent withdrawal delays are overcome and not just for USA players.:mad:

Well it depends what the op asked the CSR exactly.

If they asked "if I take a free chip and win, and have $14000 in my balance, what happens to it?", then the CSRs reply was correct.

Now, the op may have been referring to his current $14k balance, rather than a $14k balance won from the free chip, which is where I think the wires ate crossed.

In fact, they state they asked "what would happen to the rest of my balance" which, by itself, doesn't imply anything about a previous balance, hence the reply from the CSR based on that is correct.

@chipper

I think you need to calm down a bit and refrain from accusations of "sly and sneaky" etc until some kind of clarification occurs from the other party. Just friendly advice.
 
Well it depends what the op asked the CSR exactly.

If they asked "if I take a free chip and win, and have $14000 in my balance, what happens to it?", then the CSRs reply was correct.

Now, the op may have been referring to his current $14k balance, rather than a $14k balance won from the free chip, which is where I think the wires ate crossed.

In fact, they state they asked "what would happen to the rest of my balance" which, by itself, doesn't imply anything about a previous balance, hence the reply from the CSR based on that is correct.

@chipper

I think you need to calm down a bit and refrain from accusations of "sly and sneaky" etc until some kind of clarification occurs from the other party. Just friendly advice.

Given it is a relatively huge amount the staff should have made an effort to check the account in order to ensure a correct reply is given. As I stated before it is not possible to mix these things up. An MG bonus takes the whole balance with it and will only release the funds after wrs are met whereas for rtg the bonus and withdrawable balance are seperate. The op has made no effort whatsoever to clarify what he/she means and just calls the casino shady which is not proper.
 
@chipper

I think you need to calm down a bit and refrain from accusations of "sly and sneaky" etc until some kind of clarification occurs from the other party. Just friendly advice.

It's just my opinion Nifty29, opinion's are like belly buttons EVERYBODY has one......:thumbsup:
 
RE Manhattan FRE CHIP

If that be the case, then the OP should stop right now and contact Tom. It is quite possible that the CS confused the OP with another caller.

However, if the OP was playing on a free chip, then my post stands.

No the freechip came afterwards...YET still they would wipe out my whole balance and apply the terms of the freechip if I went and used it..The lady in live chat even said it wasn't a good idea to redeem it..

Thats why I said never redeem a freechip unless u start with a zero balance.

If that aint sneaky I dont know what is. Why the hell would someone with that big a bankroll care about a lousy 75 buck freechip?
 
Frechip

Given it is a relatively huge amount the staff should have made an effort to check the account in order to ensure a correct reply is given. As I stated before it is not possible to mix these things up. An MG bonus takes the whole balance with it and will only release the funds after wrs are met whereas for rtg the bonus and withdrawable balance are seperate. The op has made no effort whatsoever to clarify what he/she means and just calls the casino shady which is not proper.

Well thats just my opinion and I posted mainly to warn others...I definitely clarified what I meant with support and they checked my account before they replied to what I said..

The funds were won on a deposit...I will not be redeeming the chip. If no one else thinks it's poor practtce to send a freechip that would void previous winnings by applying a max cashout then I don't know what is. I stand by my point of view..

Good Luck To all.
 
The funds were won on a deposit...I will not be redeeming the chip. If no one else thinks it's poor practtce to send a freechip that would void previous winnings by applying a max cashout then I don't know what is. I stand by my point of view..
:confused: Did you not read the post from the casino Rep above? (Post #20)
He confirmed that if you did take a free-chip, that your previous winnings would NOT be involved in any max cash-out from the chip.

Hello,
Just to clarify the rules here. Winnings that are derived from free chips carry the maximum cashout restriction, the other winnings don’t.

If the OP claimed the free chip on top of his large balance we would never cancel out the original win, that would be just plain wrong.

Even so, I strongly agree with the advice that players who have any cash-outs pending (especially large ones) at ANY casino, would be wise to not risk taking any further bonus offers until they finish cashing-out.

KK
 
Why would a casino feel the need to give a free chip to someone whom just hit big :confused:, I thought free chips were the by-product of having disastrous barren runs as a form of consolation.

As I understand it that group is giving out ND bonuses automaticly to those who deposits. If I don't play there for a while they stop coming.
 
As a side note, I really wish our wonderful accredited RTG (especially) casinos here would allow us to flush our winnings until withdrawel has been processed, already.

Any Rep who could answer this for me would be great!

If this needs to be moved, sorry for derail.

Please, though if you do respond, why it would not be possible.....but I'd rather hear about how you are working on it, though. ;))
 
Well thats just my opinion and I posted mainly to warn others...I definitely clarified what I meant with support and they checked my account before they replied to what I said..

The funds were won on a deposit...I will not be redeeming the chip. If no one else thinks it's poor practtce to send a freechip that would void previous winnings by applying a max cashout then I don't know what is. I stand by my point of view..

Good Luck To all.

Since you have ignored everything the rep from cwc said, along with pretty much everything most others have said, I'll just reiterate it for you.

If you take a free chip and win, your PREVIOUS balance will NOT be affected. Your $14k will NOT be confiscated I.e. there is NOTHING to WARN other players about.

It is, therefore, NOT "sly and sneaky" and certainly not "poor practice".

The more I read your posts, including the bit about a "measly $75 chip", the more I think this thread is based on the fact you're annoyed about waiting for your winnings. If you had acknowledged what the rep and others said, and accepted the csr may have been in error, then you might have convinced me otherwise, but the fact that you're sticking to your guns tells me its not just about the free chip at all.

How about posting the entire conversation with the CSR for us?

Another thing that intrigues me.....you're obviously a larger depositor (measly $75 comment) and you've had a nice win which is being paid, albeit slowly.....so you have obviously placed some trust in them as a good operator thus far. So, why would you even entertain the notion that they would try and scam you out of the rest of your winnings? It's not the conclusion of a rational person IMO, and another reason to think its about something else.
 
Well I'm gonna give the OP the benefit of the doubt here, simply because I've personally had live chat operators misinform me about things on several occasions - sometimes because they're busy and they don't bother to look at my account, and sometimes because they misunderstand what I'm asking.

I've never had a withdrawal that's been for more than the limit, so I don't really know how it works, but it seems to me like you should be able to withdraw the full amount, they could pay the max for the week or whatever and the rest would be held in pending - and not put back into your playing account. Kinda like the 3Dice 'safe' thingie.

Also I don't think that a free chip with a max cashout should be able to be applied when there's money in your account already, that seems like it would be pretty easy to implement (if it isn't already) and then this whole thread would be moot, no matter what the chat operator said.
 
How a lot more easy it would be if people don't got themself so upset all the time.

If the OP had just been clear in the first post like:
I just won huge on Manhattan Slots, but in the meantime I'm withdrawing the winnings, I was offered a free chip.
The support told me that if I redeem it I would risk even the money I have in my account. That can't be right, can it?

That would have given us a clear picture, an understanding of the OP's thoughts, and given the casinorep a chance to clarify it.
Instead the OP is almost implying that the casino was trying to trick and steal from him.

One of the great things about this forum is that we are given the opportunity to hear the casinos side of the stories too, and if we keep everything we say in a civil manner, I believe we have a better chance to get to the bottom of problems.
Sometimes I get the feeling that it's actually the scandals everyone want's to hear about, but I must be mistaken about that;)
 
No the freechip came afterwards...YET still they would wipe out my whole balance and apply the terms of the freechip if I went and used it..The lady in live chat even said it wasn't a good idea to redeem it..

Thats why I said never redeem a freechip unless u start with a zero balance.

If that aint sneaky I dont know what is. Why the hell would someone with that big a bankroll care about a lousy 75 buck freechip?

The winnings and the free chip are seperate things and the latter has no impact whatsoever on previous winnings. Its likely a case of the support staff giving you the wrong info but then it could also have been you who posed a misleading question. Before you call them shady what exactly was the question you asked support?
 
Since you have ignored everything the rep from cwc said, along with pretty much everything most others have said, I'll just reiterate it for you.

If you take a free chip and win, your PREVIOUS balance will NOT be affected. Your $14k will NOT be confiscated I.e. there is NOTHING to WARN other players about.

It is, therefore, NOT "sly and sneaky" and certainly not "poor practice".

The more I read your posts, including the bit about a "measly $75 chip", the more I think this thread is based on the fact you're annoyed about waiting for your winnings. If you had acknowledged what the rep and others said, and accepted the csr may have been in error, then you might have convinced me otherwise, but the fact that you're sticking to your guns tells me its not just about the free chip at all.

How about posting the entire conversation with the CSR for us?

Another thing that intrigues me.....you're obviously a larger depositor (measly $75 comment) and you've had a nice win which is being paid, albeit slowly.....so you have obviously placed some trust in them as a good operator thus far. So, why would you even entertain the notion that they would try and scam you out of the rest of your winnings? It's not the conclusion of a rational person IMO, and another reason to think its about something else.

I dont really believe that the op would even think about taking the free $75 chip when there are already $14k winnings in the kitty. She could easily have reversed $200 or $300 of her own money to play with unless she is very greedy. Why even bother asking support? As a seasoned depositor if I may say so she obviously knew the $75 chip had no bearing on previous winnings. The mind boggles.
 
Annoyed - Just a bit...just a bit!

Ok so now I have a bit of a beef. Tom from Club World took the time to explain things and people have indicated the original CS rep made a mistake in their answer. But for whatever reason the OP decides not to respond to the club world rep, instead they choose to make a blog post to keep the issue up in the air.

So let me get this straight.

You have problem.....get an answer from the rep that fixes your problem.......you choose to ignore the answer and continue your fight.

Now when people call you on it, or if a mod shuts down the thread that ends up going no where because in the end you're ignoring all help/advice/answers/fixes etc. Then the bashing of casinomeister and friends will begin. Clearly the OP has responded to this thread since they were given the correct answer but still chose to ignore it. The OP's original thought on the issue was incorrect as they were given incorrect information from the CS rep. Tom from club world as well as other posters have cleared it up but the OP still goes and blogs and doesn't acknowledge the correct answers given in this thread?

This ladies and gentlemen is EXACTLY why people who have recently complained about CM this or CM that....not fair this....not fair that......is completely and utterly full of
smiley-signs019.gif


I award the OP no points for this now useless thread, and may God have mercy on his soul!
 
You are so right Cleveland!! Not only did Tom reply but he pretty much explained it all. For the OP to go on and start a blog is really disrespectful in my opinion.

I will tell you back when I won the RJ for over 17 grand at LuckyRed, I to got the daily VIP offerings it was everyday for about a week I think. I never took them because I had a balance in my account. After about a week they did disappear. It was UP TO ME to take them. The casino never just put in my balance. I would have had to click the link to accept it. It is a choice to take it or not, it is not mandatory.

It is reasons like this Reps refrain from posting. To be quite frank, I am starting to think I agree with them. This thread is now 4 pages long and the OP has not even commented on Toms post or thanked him for clarify things. The CSR made a mistake, they are human, and Tom corrected that mistake. And thanks Tom for doing so.

I am not really sure what the OP is thinking or what their intentions were, but I think the case is closed. Tom did the reputable thing, came in and explained it all and there is really nothing more to say about it.

Just my 2 cents.
LH
 
I don't really follow these things like I used to. Tonight I was bored.

I think people in certain situations really need to stop and say to themselves "that doesn't make sense." You'd be amazed at how often I say it. :p

I'm not even going to ask why someone with several thousand dollars in their casino account would even be discussing a free chip. Who knows? Maybe increasing his balance by about 1/2 of a percent is exactly what he needs to smack another 20k jackpot.

But if I had 5, 10 or 20k in my casino account then got an email with a $75 free chip and had some weird urge to call up a CSW to discuss the terms and conditions of claiming it instead of playing the balance I already had with no restrictions and was told that if I claimed it I would lose most of the money in my account and only be able to withdraw the maximum I could cash out on the $75 free chip.... I would say to myself "that doesn't make sense."

I do realize there are some casinos out there who would like nothing more than to deprive you of your hard earned winnings using any method available but if you even suspect the casino you are playing at would take such a cheap shot, why would you be playing there? If I thought for a second any casino would toss me a bit if bait and then rob me of my winnings on a ridiculous technicality I would never have made a deposit in the first place.

And if I was silly enough to consider taking bonuses and free chips before withdrawing the very large amount of money I already had in my casino account and was told by some casino rep that if I had taken the bonus I would have lost most of my original balance I would have said "that doesn't make sense." Then I would have sought some sort of verification from a higher authority (not God) before claiming that the casino I trusted yesterday was trying to rip me off.... Because to me, it wouldn't have made sense.
 
I don't really follow these things like I used to. Tonight I was bored.

I think people in certain situations really need to stop and say to themselves "that doesn't make sense." You'd be amazed at how often I say it. :p

I'm not even going to ask why someone with several thousand dollars in their casino account would even be discussing a free chip. Who knows? Maybe increasing his balance by about 1/2 of a percent is exactly what he needs to smack another 20k jackpot.

But if I had 5, 10 or 20k in my casino account then got an email with a $75 free chip and had some weird urge to call up a CSW to discuss the terms and conditions of claiming it instead of playing the balance I already had with no restrictions and was told that if I claimed it I would lose most of the money in my account and only be able to withdraw the maximum I could cash out on the $75 free chip.... I would say to myself "that doesn't make sense."

I do realize there are some casinos out there who would like nothing more than to deprive you of your hard earned winnings using any method available but if you even suspect the casino you are playing at would take such a cheap shot, why would you be playing there? If I thought for a second any casino would toss me a bit if bait and then rob me of my winnings on a ridiculous technicality I would never have made a deposit in the first place.

And if I was silly enough to consider taking bonuses and free chips before withdrawing the very large amount of money I already had in my casino account and was told by some casino rep that if I had taken the bonus I would have lost most of my original balance I would have said "that doesn't make sense." Then I would have sought some sort of verification from a higher authority (not God) before claiming that the casino I trusted yesterday was trying to rip me off.... Because to me, it wouldn't have made sense.

Yes, skiny...you read my very thoughts...and said it very well..almost as if you were typing what I was thinking to myself...the urge to "check out" a lousy bonus when sitting on thousands is like, um...a big "HUH"...to me..IT DOES NOT COMPUTE..(as Robbie the robot in Lost in Space always says when things do not add up or make sense)

.
 
But the belly buttons doesn't change. You'll have the same all your life;)

An opinion is maybe not so smart to form without knowing the truth. It can be awful having to change and defend it every day:)

slight derail....

I have a different belly button, than the one I was born with ... I got my new one after surgery when I was around 35, so your statement can be challenged .. and no .... no pictures. ;)
 
Not with CW. If you are a regular depositor and you suddenly dont deposit for a month or so they tempt you back with a freebie and a huge match bonus.

Soon all of my posts in this thread will be questioned:p

My experience with Club World is that if I don't deposit for a while I might get a tempting bonus of 100% to make me come back. No free chip.
If I make a deposit, then I get a message saying, I havn't seen you for a while, maybe this can tempt you back with a free chip and a 100% bonus, or a message saying, welcome back and a free chip and a 100% bonus.

For those who are regular depositors I believe they get regular free chips that are sent out automaticly.

I only go from my experiences and they are maybe not the same for everyone or all of their casinos.
The best would be maybe to ask ClubWorld.
 
For those who are regular depositors I believe they get regular free chips that are sent out automaticly.

I get them on a regular basis but they have to be claimed through the cashier. I've had emails (on my casino account) with multiple free chips I hadn't claimed for one reason or another. I eventually go back and check to make sure I hadn't missed any free chip codes.
 
I get them on a regular basis but they have to be claimed through the cashier. I've had emails (on my casino account) with multiple free chips I hadn't claimed for one reason or another. I eventually go back and check to make sure I hadn't missed any free chip codes.

And for a regular player like you, and obviously the OP, that's fine, since you can save the free chips for later.
For a new player who doesn't know the rules yet or havn't bothered to found out, it's good to know that the casino never would hold it against them;)
 
And for a regular player like you, and obviously the OP, that's fine, since you can save the free chips for later.
For a new player who doesn't know the rules yet or havn't bothered to found out, it's good to know that the casino never would hold it against them;)

New player or old..Why would anybody grab a 50.00 (or what ever)free chip in the message collumn,w/terms and conditions in red,next to were you HAVE toclick to except,,,when you have 14,000.00 or what ever in the play?....Casinos I am sure LOVE the players that DON"T bother to read rules,,,inwhich there is NO excuse.Terms and conditions are noted on ALL CWC bonus's free or other wise....In my oppinion as in any contractual agreement ignorance is no defense.Had they flashed it across the screen while he was in play,as some rogue casinos do,I would say it is bad bait,,But it is delivered to your message box in the casino gallary..you have to go to it to read it,and as I stated,,the terms and conditions are with the message,,,I don't think it was a big deal..I hope the op cashed out and had fun with the freebie as I do...
 

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top