I need help on Vegas Palms Plz???

**jjezebel37** · 9th January 2012, 07:35 PM

Ok guys, i am fuming to say the least. I know it is accredited here but i am raging.

I made a depo on Wed 4th of £25 and was able to withdraw £500 after wagering, brill says i.....NOT

After two days and no contact, they then sent me a mail stating, thankyou for your withdrawal 'SHOULD' we need any docs we will be in contact. No email came and i went to live help and asked about withdrawal. They came back saying they were were waiting on my docs...ok, i never revied email but i sent them anyways.

I sent my passport, my virginmedia landline utility bill AND a recent bank statement.

Today, i received the following mail

hi xxxxxxxx

My name is Laure and i am contacting you on behalf of our player security department.

We would like to thank you in your efforts in sending your documents to us, unfortunately there are some outstanding documents in order for your withdrawal to be processed.

Would you kindly send us a clearer copy of your utility bill that was sent. The document was part in colour and the rest was black.

You can scan and send this document to the following address: credit@casinodesk.com

I thank you for your time and patience in this regard.

Kind regards

Laure
Casino Desk

Please contact us on the following numbers for further assistance.

Now,i have been using the EXACT same docs for 32red group,rival and RTG without any issue, so i phoned and i spoke to a manager.

I told him everything and he asked for a copy of my documents. He then emailed me to say that

1..they did not accept mobile bill statements,excuse me, this is my landline utility bill

2 that my bank statement at the very bottom, the words were hazy, now, this is not even part of the statement,everything is VERY c;ear.

So any help guys, i am really pee'ed of, i only played there because it was accredited.

I must add that he asked if i had any other utillity bills, no i don't,i pay my electricity and gas by card but surely my virgin media phone bill is enough???

Ps the passport was accepted.

**jjezebel37** · 9th January 2012, 08:16 PM

Ok, after i spoke, i got another mail

Georgina, we had spoken earlier today regarding the document request that is currently on your account.

I have had a chat with the Player Security Division and that have provided me the details regarding the document requirement on your account.

They have advised that:

- The ID was received and accepted.

- The Utility Bill from the Mobile Operator was received and unfortunately was not accepted. Regrettably they do not accept Mobile Operator Statements.

- The Bank Statement was received and unfortunately not accepted.

Please could you review the Bank Statement by checking your sent mails and confirm what I have just said.

Georgina, please could you kindly provide us a Utility Bill - Water Lights or Gas Bill in order to resolve the matter.

I would like to apologize for any frustration and/or inconvenience and we hope to have this matter resolved as soon as possible.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Thank you for playing at the Fortune Lounge Group.

Kind regards

The said bill IS my Virgin Media landline bill, NOT a mobile bill.

I have looked at the copy i have of my bank statement and indeed, the printing at the very very bottom is doubled (as in there is double writing) but that is a genuine copy that i actually went into the bank and requested AND had to pay a fiver for...grrrr, i'm upset!!

**bsilva028** · 9th January 2012, 08:29 PM

try talk to the rep. here, i have sent my docs to them and the bank statement was accepted and it was in .pdf mode

Originally Posted by jjezebel37

Ok, after i spoke, i got another mail

Georgina, we had spoken earlier today regarding the document request that is currently on your account.

I have had a chat with the Player Security Division and that have provided me the details regarding the document requirement on your account.

They have advised that:

- The ID was received and accepted.

- The Utility Bill from the Mobile Operator was received and unfortunately was not accepted. Regrettably they do not accept Mobile Operator Statements.

- The Bank Statement was received and unfortunately not accepted.

Please could you review the Bank Statement by checking your sent mails and confirm what I have just said.

Georgina, please could you kindly provide us a Utility Bill - Water Lights or Gas Bill in order to resolve the matter.

I would like to apologize for any frustration and/or inconvenience and we hope to have this matter resolved as soon as possible.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Thank you for playing at the Fortune Lounge Group.

Kind regards

The said bill IS my Virgin Media landline bill, NOT a mobile bill.

I have looked at the copy i have of my bank statement and indeed, the printing at the very very bottom is doubled (as in there is double writing) but that is a genuine copy that i actually went into the bank and requested AND had to pay a fiver for...grrrr, i'm upset!!

**jjezebel37** · 9th January 2012, 08:42 PM

Originally Posted by bsilva028

try talk to the rep. here, i have sent my docs to them and the bank statement was accepted and it was in .pdf mode

Thanks,i don't have online banking (long story), i did pm...wil lwait for a replu

**jjezebel37** · 9th January 2012, 09:06 PM

Anyone???

Do casinos accept utility bills in PDF???

thanks

**bb28** · 9th January 2012, 09:22 PM

Originally Posted by jjezebel37

Anyone???

Do casinos accept utility bills in PDF???

thanks

Yes they do.

I hope this works out for you.

**jjezebel37** · 9th January 2012, 09:35 PM

Originally Posted by bb28

Yes they do.

I hope this works out for you.

thanks, me too, i just sent a PDF of my virgin media utility bill, i will also be set up for online banking tommorrow, so hopefully, i can send a PDF of that too.

**bsilva028** · 9th January 2012, 09:41 PM

Originally Posted by jjezebel37

thanks, me too, i just sent a PDF of my virgin media utility bill, i will also be set up for online banking tommorrow, so hopefully, i can send a PDF of that too.

if you dont have online banking you can scan a bank statement in .pdf if you wanna know some programs that do that talk to me by pm to not post links of any programs in public

**jjezebel37** · 9th January 2012, 09:50 PM

Originally Posted by bsilva028

if you dont have online banking you can scan a bank statement in .pdf if you wanna know some programs that do that talk to me by pm to not post links of any programs in public

Thanks very much but i will be set up tommorrow. What i don't understand is all the fuss over the color of my utility bill, it's all in black and white in my eyes. I have never had this problem with documents before. I really laughed when they said they did not accept mobile bills, this is my land line phone bill that i sent.

**Seventh777** · 9th January 2012, 10:27 PM

Biting my tongue here, aaaargh, it`s no use I have to let go..........

All this crap is basically down to three things - 1). To prevent under-age gambling. 2). To prevent player fraud using stolen credit cards etc. 3). To prevent multi account abuse.

Have a long hard think over the above actions.

Okay, have we all had a good long think?.

Now, when the f**k were any of the above breached? at the time of deposit or at the time of withdrawal?, so why dear God do these *hurdles* only ever arise when a player tries to withdraw?.

Now my tongue is bleeding grrrrrrrrrrrrrrrrrrrrrr.

P.S.

Any decent iphone will take a picture in max resolution that when emailed to yourself and opened will give a picture as good, if not, a whole heap better than most scanners will produce.