Rushmore - withdrawal delay

[footdr]

Just a quick note: charge backs are not the answer to slow pays. If you chargeback, the casino loses its processor and cause problems for everyone, including your fellow players.

You will also end up on third party negative databases, and will find yourself locked out of most casinos whether it's an RTG or not - makes no difference.

Yes I totally understand that chargebacks for slow pay is not appropriate. But at what point should it be considered "no pay". Legally you only have 90 days to dispute a charge for not providing the goods or service you were charged for. Naturally, this is somewhat tickly when it comes to these charges but the processor submitting the charges has the opportunity to pay you and 30 days to respond to the dispute. Hopefully they would decide to pay you what is owed in those 30 days so that the dispute would be resolved and they wouldn't have to deal with a charge back.

Fortunately, VIP support called me today and said that they got rid of that processor and have a new one and I am on an expedite to pay list and will receive an update phone call on Sun. I have been a VIP with the group for 4-5 years deposited consist. and usually have few problems being paid plus support has always treated me well and their bonuses are good.

I will be paid eventually. Nobody really wants to dispute any merchants charges but there comes a point that you have to if the 90 days is about up and they still haven't abided by their own terms and conditions. The majority of the time once the bank contacts them, the problem is resolved within the 30 days they have to respond.

It is illegal to reverse charges when you got the service you paid for and the merchant meets the provisions of the terms or contract, so disputing charges simply because you didn't win is illegal.

[chuchu59]

Yes I totally understand that chargebacks for slow pay is not appropriate. But at what point should it be considered "no pay". Legally you only have 90 days to dispute a charge for not providing the goods or service you were charged for. Naturally, this is somewhat tickly when it comes to these charges but the processor submitting the charges has the opportunity to pay you and 30 days to respond to the dispute. Hopefully they would decide to pay you what is owed in those 30 days so that the dispute would be resolved and they wouldn't have to deal with a charge back.

Fortunately, VIP support called me today and said that they got rid of that processor and have a new one and I am on an expedite to pay list and will receive an update phone call on Sun. I have been a VIP with the group for 4-5 years deposited consist. and usually have few problems being paid plus support has always treated me well and their bonuses are good.

I will be paid eventually. Nobody really wants to dispute any merchants charges but there comes a point that you have to if the 90 days is about up and they still haven't abided by their own terms and conditions. The majority of the time once the bank contacts them, the problem is resolved within the 30 days they have to respond.

It is illegal to reverse charges when you got the service you paid for and the merchant meets the provisions of the terms or contract, so disputing charges simply because you didn't win is illegal.

Do what you want Footdr but if you are trying to garner support from the forum you wont get it. Its really quite complex actually and chargebacks must be used as a last resort when everything else fails. In my little mind I cant help thinking some others will follow suit especially when they estimate the chargebacks they dispute are greater in amount than the cashouts they are owed. I am sure this doesnt apply to you as you surely wont do such a thing will you?

[Charish]

There are tactics we as players can do.... number 1 stop playing there. Number 2 I found that if threatened with contacting thier government the withdrawals department would suddenly respond to my emails. I have addresses if anyone is interested....

[footdr]

Do what you want Footdr but if you are trying to garner support from the forum you wont get it. Its really quite complex actually and chargebacks must be used as a last resort when everything else fails. In my little mind I cant help thinking some others will follow suit especially when they estimate the chargebacks they dispute are greater in amount than the cashouts they are owed. I am sure this doesnt apply to you as you surely wont do such a thing will you?

No I wouldn't, as I am an honest person who owns a business. Also, it doesn't become a "chargeback" unless the processor/merchant submitting the charge fails to respond to the "dispute". As I said, the majority of the time just filing a dispute results in them providing the service they agreed to and the terms they agreed to, in this case paying your winnings. In bank terms, a dispute is not a charge back. The bank doesn't chargeback to the merchant/processor unless they fail to respond to the dispute within 30 days and provide a satisfactory explanation or remedy the dispute. Some banks give them up to 90 days to respond or correct the situation. The bank decides after receiving the response whether to chargeback the transaction or rule in favor of the merchant. that is how the process works.

[Nifty29]

No I wouldn't, as I am an honest person who owns a business. Also, it doesn't become a "chargeback" unless the processor/merchant submitting the charge fails to respond to the "dispute". As I said, the majority of the time just filing a dispute results in them providing the service they agreed to and the terms they agreed to, in this case paying your winnings. In bank terms, a dispute is not a charge back. The bank doesn't chargeback to the merchant/processor unless they fail to respond to the dispute within 30 days and provide a satisfactory explanation or remedy the dispute. Some banks give them up to 90 days to respond or correct the situation. The bank decides after receiving the response whether to chargeback the transaction or rule in favor of the merchant. that is how the process works.

The part that you're going to have trouble with is that the casino has not refused to pay your winnings. Further, there is nothing in the terms and conditions that states the casino will pay in a certain timeframe. The withdrawal information on the website is a guide only and does not form part of contract.

You actually did receive the service you paid for thus far I.e. the casino games, and the only remaining process is the payment of winnings. As I said, unless they refuse to pay, and unless you can show that they're not paying anyone else (which you can't), then the casino may well win the dispute. On the other hand, given that they probably use a different processor now, they may decide to allow the chargeback (since it won't affect their new processor), cancel your cashout, and list your details on every industry database they can find, ensuring that you have no end of trouble at casinos in the future, and that you run the risk of having winnings at said casinos confiscated.

It's why disputing charges (which is another name for charging back at CM at least) is never a good idea, and is in fact grounds for being permanently banned here regardless of the circumstances.

I've never heard of rushnomore not paying legitimate winners. The issue is that they are ridiclously slow. I know you probably don't like to hear this, but they have been slow-paying for a LONG time now, certainly long before you deposited and cashed out, and have a history of intermittent extreme delays over the past few years,....all of which you were aware of before you played. Due to this, you (and others in your situation) need to accept a fair slice of responsibility for your own predicament. I do think its awful service and there's no excuse, but its hard to have sympathy given you had more than an inkling that it might happen. You, and others, were prepared to run the gauntlet for the sake of their juicy bonuses, and you are paying the price. It's the same thing we hear from members who get ripped off by known rogues I.e "yeah I know they had a questionable reputation but the bonuses were too good to miss"......and most of us say to them, as I'm saying to you...."You went in with both eyes open and made a poor decision. Take it as a learning experience, and continue to hope that you might get paid"

I also agree that charging back is selfish, as it could have knock on effects on other players which is most certainly not fair.

[footdr]

Not paying someone when you have agreed to is fraud. While they may not have a time frame the Banks do. I am not disputing the charges because I know I will be paid. But, I payed to play with the agreement that if I win I would be paid the amount due me. 60 days is a reasonable time to expect them to pay as agreed as that is what the bank regulations use. I took this opportunity to explain the banking regulations and laws regarding using your credit to purchase goods and services online and what your rights are if the "merchant" doesn't keep their end of the agreement.

Simple enough.

If those players that played at what CM lists as Rougued and they don't get paid they have the right to take legal action and if more players did this, the rougues would either go out of business or start treating players right and pay them. Bad businesses don't need to be in business.

[abby14]

I was told by live chat yesterday that they are no longer issuing checks to players who have been waiting for a wire transfer. I received an email from Tara on 2/8/2012 asking me to confirm my mailing address in the event that should send me a check. When I spoke to live chat they said that they have not yet located my wire transfer that was sent out on 12/5/2012, and that would not be able to pay me until they found the funds and it will not be paid my check but new the new processor they have. They said you will be paid, but said when they did not know. Has anyone else been told this and has anyone who has been waiting for a wire transfer received a check in the last few days. My withdrawal was requested on 11/26/2011 and approved on 12/1/2011.

[cabrerjc]

I was told by live chat yesterday that they are no longer issuing checks to players who have been waiting for a wire transfer. I received an email from Tara on 2/8/2012 asking me to confirm my mailing address in the event that should send me a check. When I spoke to live chat they said that they have not yet located my wire transfer that was sent out on 12/5/2012, and that would not be able to pay me until they found the funds and it will not be paid my check but new the new processor they have. They said you will be paid, but said when they did not know. Has anyone else been told this and has anyone who has been waiting for a wire transfer received a check in the last few days. My withdrawal was requested on 11/26/2011 and approved on 12/1/2011.

I was told by live chat that they got rid of the checks because the processor couldn't keep up with them all. She said they might start using checks again in the future, but right now its WT again or PayMyCard. The checks I have received weren't for the missing Wire Transfers from 11/24 and 12/1. I think I'm still in the same boat with those funds being missing. Checks seemed to get to me very fast and cleared, because I think the processor they came from is one that Club World uses or at least used to within recent memory. I have faith in this processor...maybe not so much in the establishment sending them the info though.

[Nicla]

I have read into another place or forum, they pay in two weeks and also there was people thanking, so I don't think they are so bad. When I was paid (350 usd) it tooks 3 weeks , it was last month.

[oldtrvlagt]

I have read into another place or forum, they pay in two weeks and also there was people thanking, so I don't think they are so bad. When I was paid (350 usd) it tooks 3 weeks , it was last month.

"I don't think they are so bad", are you serious? Try waiting 2 1/2 months, or in the case of some people here 3 months! It's ridiculous when other casinos can process a withdrawal in a week.