SlotsJungle & WinPalace casinos closing accounts BASED on LIE !!!

[PlayHunter]

SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)

[danielg]

Hi, ‎

First: as you can see from my signature, no one is hiding that these brands are part of the same group.‎

Winpalace: you had multiple accounts, taken free chip on each one. That’s the reason you were ‎banned. ‎

Slotsjungle: You were banned after being banned in Winpalace. You had 0 balance when you were ‎banned. ‎

CasinoTitan:don’t see any reason why would you deposit when you knew that you were just banned ‎in the other 2. Your deposit will be reversed today and account closed.

I don’t fully understand what exactly is the “horror story”. Both of your accounts were closed with 0 ‎balance. They will remain closed. ‎

You can post any info. I promise that I won’t ignore it and reply. ‎

Best regards,

[PlayHunter]

I repeat: - when I was on the Live Chat at SlotsJungle I was told that SlotsJungle is on its own and not part of any group !

- at WinPalace I had only one account, and that one is with username ``LuckyDenis``

I am not aware of having multiple accounts, and even if I had, I was not aware of them due to spam emails which I was receiving from various affiliates on several of my email addresses.

Tell the guys from WinPalace to triple check ALL OF MY Live Chat conversations, and they will find that I was told that I have not even one account when I have requested help of receiving my account details back ! - So now as always, I was aware of having only one account per each casino and in my Live Chat logs you will find the proof !

- This is the horror story, getting my accounts closed on LIES ! - Dont you think ??

[danielg]

Yes. The rep was mistaken. I apologize for that and I’ve already passed it to the CS manager. ‎Our brands are connected (as you can see in my signature)‎

It doesn’t matter that in one of the brands you had only one account: you have broken the terms in ‎our other brand and the finance decided to close your account. ‎

You had 0 balance when your Winpalace and CasinoTitan accounts were closed, so none of your ‎money were taken. (in CasinoTitan your deposit will be reversed). ‎

We do have full right to decide who we work with and no harm is done. ‎

I wish you all the best and I’m sure you will find great places to play online. ‎

Best regards, ‎
Daniel

[chuchu59]

SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)

Irrespective of how you were treated by this group the forum should not be used as a platform for threats. I have no love for this group personally but that doesnt mean you can use such threatening language.

[PlayHunter]

WINPALACE CHAT LOGS 8 JULY 2011.pdf Well, sorry but you do not deal with a fool ! - And let me explain:

There is no point in returning me my last deposit, just like: ``you see ? we are cool and reputable, we dont care of your few little dirty bucks !`` If it is about returning my deposits I should get all of my deposits from SlotsJungle also (which was in the amount of 200$) BECAUSE I guess IF I WOULD HAVE WON any money at all and tried to withdraw then I would get my winings voided and only deposit returned, RIGHT ? - WELL, no ! That would not be right because it would be created a situation of you can lose, but you can`t win which is PRETTY SHADY for a reputable wanna-be gambling website ! - Am I correct ??

AND seems you really agree with me when I repeat you SOME FACTS, then ok here we go I REPEAT ONE LAST TIME:

I WAS NOT AWARE OF BEING CONSIDERED OF HAVING TWO ACCOUNTS OR BEING BREACHING ANY TERMS - And now I find me throwed into this situation HORROR STORY DUE to ANOTHER FEW INCOMPETENT Live Chat CUSTOMER CARE REPRESENTATIVES such as Derreck , Kyle and Rupert as you can see from the chat logs I have attached into this post via a .pdf

SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !

[danielg]

Hi,

I'm sorry but I lost track of this conversation....

We are allowed to decide if to let someone play in our casinos or not.

I don't fully understand what is the problem, since you had 0 balance in both accounts and you have broken the terms of the casino.

And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands.

Again: No harms done. The balance that you have in CasinoTitan will be reversed.

I would suggest for us to go our separate ways.

Best regards,
Daniel

[KasinoKing]

SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !

Why on earth would you want your accounts re-opened at casinos you obviously have such hatred for?

Any casino has the right to exclude anyone they want to, and they don't HAVE to give a reason.
If the accounts are zero, or any deposits returned, that is the reputable way for them to act.

You've made your point, but now it's game over with this group - time to move on.

KK

[Nifty29]

Playhunter......just admit you got caught and give it a rest.

Opening multiple accounts to claim multiple free chips is considered fraud, and it's not the brightest idea. If you insist on filing a complaint, remember that the casino WILL provide details of your multiple accounts and you will quite possible be banned from here as a result. Think about that for a moment eh?

Winpalace may not be my favorite group, but I dislike fraudsters far more.

[PlayHunter]

I'm sorry but I lost track of this conversation....

- To get back the track of our conversation read the document I have attached: WINPALACE CHAT LOGS 8 JULY 2011.pdf (note that people from around here do not lose the track of it so quick)

We are allowed to decide if to let someone play in our casinos or not.

- If I were breaching any terms, but as you see from the chat logs I have exposed you WinPalace customer representatives told me to do so. And this means that I am not breaching any terms at all, so the manager really have no reason to cut off my business with the Group !?

*
I don't fully understand what is the problem, since you had 0 balance in both accounts.

- If you did not observed yet, I really DO CARE about my accounts and I still want be part of your business.

*
And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands. The only reason i can think someone will do that is that you understood that this one is going to be closed too within few hours and were trying to get something from placing money in there and to create all this thread.

- Why don`t you think THAT I DID MY DEPOSIT BECAUSE I WAS MORE THAN SURE THAT THIS WHOLE UGLY EXPERIENCE WILL BE PROFFESSIONALY RESOLVED and I will be allowed to play further on each casino in part ??