Betfair refuses to pay me

**jokewithme** · 20th October 2011, 01:46 AM

I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?

**bpb** · 20th October 2011, 02:01 AM

Given the dearth of information in your original post, I doubt you'll get a reply more useful than mine.

bunny_pancake.jpg

**Cleveland** · 20th October 2011, 02:03 AM

The script under the user name is user controlled correct?

Why are so many of the new(?) users using Noob? Seems to be an odd coincidence

**RUSTYROO** · 20th October 2011, 04:36 AM

The situation you briefly described your in really sucks but i don't know how much help you can get from here as this casino has been moved to the Rogue pit.

Maybe you could try and contact one of the Betfair casino reps on here but they don't really seem to be active much these days. I wonder why

I never played at Betfair so i dont know how their comps work or the terms attached.

I hope things work out for you

Originally Posted by jokewithme

I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?

**RUSTYROO** · 20th October 2011, 04:44 AM

bpb, you were hilariously witty with that post. You made my day a little brighter

**Casinomeister** · 20th October 2011, 08:29 AM

Originally Posted by Cleveland

The script under the user name is user controlled correct?

Why are so many of the new(?) users using Noob? Seems to be an odd coincidence

I changed it to "noob" for the entire forum. It was "registered user" but I felt that lacked pizazz. (I'm in the process of revamping the user group system).

/derail

**Nifty29** · 20th October 2011, 08:48 AM

Pizazz. Lol. Love it.

**vinylweatherman** · 20th October 2011, 10:33 AM

Originally Posted by jokewithme

I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?

In the UK right?

1) Complain to the ASA that this has not been "administered fairly". You LOST on the bonus, so none of the bonus terms have any bearing. The "advert" in question for your complaint will be the one for their loyalty club scheme, and whether it has been "administered fairly".

Betfair have a whole string of "upheld" ASA adjudications listed on the ASA website. If they keep racking up more, the ASA can direct that all media outlets in the UK ban all Betfair advertising. This will certainly get the attention of the board of directors, who seem to be burying their collective heads in the sand whilst their incompetent management and marketing team make one blunder after another.

They have put the casino side under LGA control, but their sportsbook is under the watchful eye of the UK Gambling Commission, and the government have stated that this type of arrangement is due an overhaul as companies are using such "loopholes" in order to facilitate treatment of customers that would not be tolerated were they licensed fully within the UK.

The more complaints they rack up through formal channels such as the ASA, the more the government body looking into this will see, and this should inform their decision as to what changes to implement.

Betfair are also under fire for operating a policy of levying up to 60% "premium charges" on successful financial traders who use the exchange, rather than the stockmarket, to bet on price movements in a number of markets. Since Betfair do not expose their own money, but take a slice of each trade in the same way that stockmarket firms do, they cannot really justify this charge.

**dazlazz** · 20th October 2011, 11:54 AM

Hi jokewithme, seeing as you are in Feltham, and Betfair are based in Hammersmith (near the bridge), why not pop down there and cause a 'stink' - i.e. start shouting and demand to see one of their managers?

just a thought...

Regards,

Daz

**asianeyes** · 21st October 2011, 01:52 AM

Originally Posted by vinylweatherman

In the UK right?

1) Complain to the ASA that this has not been "administered fairly". You LOST on the bonus, so none of the bonus terms have any bearing. The "advert" in question for your complaint will be the one for their loyalty club scheme, and whether it has been "administered fairly".

Betfair have a whole string of "upheld" ASA adjudications listed on the ASA website. If they keep racking up more, the ASA can direct that all media outlets in the UK ban all Betfair advertising. This will certainly get the attention of the board of directors, who seem to be burying their collective heads in the sand whilst their incompetent management and marketing team make one blunder after another.

They have put the casino side under LGA control, but their sportsbook is under the watchful eye of the UK Gambling Commission, and the government have stated that this type of arrangement is due an overhaul as companies are using such "loopholes" in order to facilitate treatment of customers that would not be tolerated were they licensed fully within the UK.

The more complaints they rack up through formal channels such as the ASA, the more the government body looking into this will see, and this should inform their decision as to what changes to implement.

Betfair are also under fire for operating a policy of levying up to 60% "premium charges" on successful financial traders who use the exchange, rather than the stockmarket, to bet on price movements in a number of markets. Since Betfair do not expose their own money, but take a slice of each trade in the same way that stockmarket firms do, they cannot really justify this charge.

Good advice to the newbie VWM as he has i legit issue at hand. As for the ones who instead decided to laugh and take the piss, you should be ashamed.

Jokewithme has an issue and he's asking for advice. Am i wrong or is that what this forum is for?