Belle Rock 10 days pending cashouts now?

[Seaman63]

Belle Rock confirmed via Email to me that the pending cashout time is set to 10 days now! They told me this has to be seen as an economic decision from the casino, nothing personal against me.

Has anyone else this problem too? Did I win too much? Are they in money trouble?

[Nifty29]

Belle Rock confirmed via Email to me that the pending cashout time is set to 10 days now! They told me this has to be seen as an economic decision from the casino, nothing personal against me.

Has anyone else this problem too? Did I win too much? Are they in money trouble?

WHAT???

Bellerock are playing with themselves.

What a disgrace.

[rainmaker]

.

10 days pending time is almost attempted fraud in my opinion.

[mrjones]

hi ive just come off from live chat & they stated 24hrs week days 72 hrs weekend ??????

[Seaman63]

Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.

[rainmaker]

Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.

Can you copy the e-mail ? It would be interesting to see exactly what they wrote to you.

[MagicCindy]

Hello, I just registred here and I saw this thread.

I have the same problem with them. I withdrawed first of September and now it is in Progress.

I asked this morning how long and they told me 5 working days to my e-wallet :-(

Now they have lost a player. This is not fair. Finally this casino has the worst and most unpolite support. Never saw this before.

[vinylweatherman]

hi ive just come off from live chat & they stated 24hrs week days 72 hrs weekend ??????

This is what it should be, and what I have experienced so far.

If the OP was clearly told 10 days, and that this was "in general" rather than specific to his own circumstances, then it seems that BelleRock have lied to him about something applied to just him in order to make him feel more at ease. This is JUST as "rogue" as changing to a 10 day pending period "in general", for a casino that can lie to one player can lie to ANY player.

It could also indicate a new policy just being introduced, but one SO new that CS have not been properly briefed, and are thus communicating it wrongly. The 10 days could be a maximum, rather than a "standard", and could be the time taken until receipt of payment by the slowest means, rather than the time sat in pending. It could simply be that they are moving to 72 hours as standard, and then adding on 7 days for "processing and receipt", coming up with "10 days" being communicated to the player.

If they tried to implement this "in general" it would cost them lots of players, so I can't believe this is true, whatever the CS rep said.

BelleRock also have a history of the WORST CS known for a "reputable" operation, and it took 3 YEARS for there to be signs of improvement. It appears that things are beginning to slip again.

[MagicCindy]

The strange thing at this casino is, that their pending time is really long if you withdraw Thursday after 09:00AM. Than it will be until Monday morning. I never understand why they don't work Fridays. They told me once that Friday the banking stuff is not working.

In their T&Cs it is different.

In order to do this we have introduced a faster and more effective withdrawal process that will see you receiving your withdrawal in 24-72 hours.
Each withdrawal will remain on hold for 24 hours which gives you the option of reversing the transaction.

If I withdraw Thursday 10AM and it will get in Progress Monday morning the pending time is app. 90 hours and than they tell me another 5 working days. Than it must be Friday, but as I wrote above Friday they are off, than it must be next Monday???

Finally this are more than 10 days for a withdrawal.

If they change it now to pending 10 days and 5 days for withdrawal....finally it could be three weeks.

[chuchu59]

Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.

No, they are treating us Arsenal fans shabbily after going down 2-8.