Slotocash. account closed and no explanation.

[clees42]

hello,

for some reason my account has been closed at slotocash with no explanation.
I would like to get everyones opinion whether i did something wrong here.
I have no money stuck at slotocash, but i am still hoping they reconsider my situation.
Slotocash was very highly recommended by my real life friends, and i feel sad that i am not allowed to play there. I already send message to their rep here, but no reply yet.


I have only made one deposit at sloto cash couple months ago and i lost it all.
Then couple days ago i felt like giving them a second try,
so i search my mail box for possible promotion emails.
Then i notice that i had recieved previously a mail requesting security documents.
I did not ignore the mail on purpose(maybe that is the reason i am banned).
Its just that i was not expecting a request for documents, because most casinos only ask for those when withrawing. Also at that time i had no intention of playing again anytime soon.

After that i sent all the necessary documents to slotocash support. At this point my account was still open, so i logged in and noticed that all the deposit options were closed. Since i was very much looking forward to playing i sent this mail to support.

hello, i sent you the account verification documents earlier today.
i would like to make a deposit soon, so how long is it expected to take for my deposit options to be open again?

juho mäkelä

But, then i get this reply:

Dear Juho

Account: *****

Unfortunately we will not be able to maintain your account at this moment in time. We thank you for your interest in our casino.

Kind Regards

Amy
Sloto'Cash

This reply doesnt really answer my question, but it sounds to me like i am unwanted customer for some reason. I asked about how long it would take to review my documents and i am not even told if they were recieved. So i proceed with the following reply:

What does that mean? i would prefer better explanation. am i banned?


juho mäkelä

And finally I notice that my account is closed and i get this mail:

Dear Juho

Account: cls42

Your account has been closed.

Kind Regards

Amy
Sloto'Cash

Anyone else had similar experiences? This is the first time ever i have been banned online. And i Feel like i deserve atleast on explanation. But, however their support seems to be unwilling to discuss the matter.

everyone, what do you think? should i just give up, or is there a change that they may welcome me to play again in future?

[vinylweatherman]

Where do you live?

[clees42]

I live in finland. Many of my real live friends here in finland play at slotocash with no problems.

[BingoT]

Lets hear it Sloto'Cash.
What's the story on this?
I like to know.
~T~

[Rhyzz]

Just a thought, but are businesses and operators not allowed to turn away business should they choose to?

[PlexRep]

Just a thought, but are businesses and operators not allowed to turn away business should they choose to?

Of course they are, but even the most knuckle dragging goon of a bouncer will normally give SOME reason for showing you the door... even if it's just your shoes, or 'regulars only tonight mate'.

To be booted without even an attempt at an explanation seems odd. Perhaps they suspect the OP is a fraudster of some sort and don't want to tell them why they are banned for fear of giving clues about their security checks.

I mean... it's not like it would be too hard confirm the identify of the OP... he has his own Wiki page after all (unless there are lots of people with that name in Oulu... not sure how common it is...)

BTW... if that IS you on Wiki... are you still in Australia? If so, your IP not matching docs may cause a problem. Just a thought....

Will be curious to see the response.

[clees42]

being refused as a customer is not really the main issue for me here. I was only expecting a proper explanation when i asked for more information.

[clees42]

I mean... it's not like it would be too hard to identify the OP... he has his own Wiki page after all (unless there are lots of people with that name in Oulu... not sure how common it is...)

Sorry to disappoint you, but i am not the person in question. Both my first and last name are quite common names here in finland, And i suppose the football player no longer lives in oulu or finland anyway.

[clees42]

I decided to send one more mail to slotocash support:

Does that mean my account is permanently closed? I am still waiting for some kind of explanation, as i have not broken any of your terms

And here is the response.

Dear Juho

Account: *****

We do not wish to cause you any offence by closing your account. This is a decision made by mangement and adheres to our terms and conditions:

10. The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you.

We wish you all the best

Amy
Sloto'Cash

The only possible reason that i can think of is, that i sent the account verification documents 6 weeks late.

[vinylweatherman]

I decided to send one more mail to slotocash support:



And here is the response.



The only possible reason that i can think of is, that i sent the account verification documents 6 weeks late.

It's more likely that your documents failed verification, and since you had no money in your account, they closed it rather than get involved in an argument when you win & withdraw.

They may also be suspicious about your group of friends, perhaps too many similarities, and too many new accounts from the same area in a short period of time.

You will not make much further progress with CS, but there is a fairly active rep for Slotocash here, and it might be worth sending them a PM about this.

I asked where you lived because Rival have recently pulled out of the US, but the approach is not consistent, with independents not yet making a move, but all white labels no longer taking on new US players.

If Sloto don't want you, there are a small number of other independent Rival casinos worth a try, but avoid all the white labels, and any who say this information is "confidential" if you ask whether they are white label or independent.

Try to get documents verified straight away, rather than wait for them to request them. If the cause is a problem with the documents, best to find out right away.