Support and me made deal if i win i can withdraw immediately

**Cheated gambler** · 5th January 2011, 12:19 PM

Support and me made deal that i dont get bonus if i put money, because i hate bonus policy and i dont want wager any times...

First i ask support if i put money and win can i withdraw? Support promised yes u can. Ok, then i ask how much i can withdraw per month and support say 18k per month.

Ok, i put 5k and i get 10k bonus... i yell support what a **** i get 10k bonus??? Then i say to support, we made deal: i play if i dont get bonus and i can withraw immediately if i win. Support say: i take bonus off and u must logout for 5 min. I login about 7 min and then i have 5k and few euros more.

Ok, now if i win i can withdraw

Lets play...

I win 9k and then i have 14k... i finish and support congratulation me.

Support told me to withdraw 7 times 2k and i did that.

I sleep well and next day i have this email:

You recently requested a withdrawal after receiving a bonus. Please note, however, that you did not comply with our bonus policy by not wagering the minimum required total bets. We have therefore declined your withdrawal request and returned the withdrawal amount to your account. You are kindly asked to wager an additional â¬310,420.00 before requesting another withdrawal.

WHAT A HELL

Player: hello
Player: HUHUU
Player: aaaargh
Player: z
Player: z
Player: z
Player: z
Player: z
Player: z
Player: z
Player: z
Player: z
Player: z
VIP: Hi xxxx
VIP: xxxxxxx here
Player: hello
VIP: How may I help you?
Player: i wanna withdraw my money
VIP: I can see that you have withdrawals via Neteller.
VIP: It takes 3 business days.
Player: before i try to withdraw i get this email... Dear xxxx, You recently requested a withdrawal after receiving a bonus. Please note, however, that you did not comply with our bonus policy by not wagering
Player: i didnt get any bonus
Player: we make deal that support take bonus offf
Player: i am very angry now
VIP: When did you request that yo don't want to get a bonus?
Player: read log!
Player: i told support: i play if u take bonus off and support take it off...
Player: then i start play without bonus and i win 14k
Player: now i want withdraw my money
Player: dont try to cheat me
VIP: Give me 2 minutes.
Player: ok
VIP: Thanks for the wait, xxxx.
Player: we make deal that i dont get anymore bonus... because i hate bonus policy
VIP: Did you zero out your balance before you made a deposit yesterday?
Player: no
Player: there was few euros
VIP: That's right, XXXX.
VIP: Your bonus has been removed yesterday and blocked from receiving bonuses already.
Player: true
VIP: Since you weren't able to zero out the balance then you still need to meet the wagering requirement on your previous deposits.
Player: no
Player: we make deal if i win i can withdraw
Player: read log
VIP: I'm referring to your deposits prior on the last 5000 deposit.
Player: ??
VIP: Upon checking, you've chatted with xxx and yes indeed she clarified that you won't wager anything on your last deposit since you didn't get any bonus.
VIP: However, you still need to meet the wagering requirement if you didn't out the balance for your previous deposits prior on the last one.
Player: we make deal
Player: if i put 5k and win then i can withdraw
Player: !!!
Player: now i want withdraw 14k
VIP: I understand how you feel.
VIP: But you still need to meet the wagering requirement before you can make a withdrawal request.
Player: what i have to do
Player: play those few euros million times???????????
Player: why u cheat me
Player: we make deal!!!!!
VIP: We didn't cheat you, XXXX.
VIP: I know where you are coming from.
Player: yes u do
VIP: But I want you to understand that your balance was not zero out before you make another deposit.
Player: why support dont zero my balance if we make deal
Player: not my fault
VIP: I know it's not your fault as well as us.
VIP: xxx just answered all your questions yesterday.
Player: u can do something that i can withdraw now
Player: i have played almost 5 years
Player: do u wanna put me away now
VIP: I'll forward your concern with the Upper Management.
VIP: Kindly wait for our email response within 48 hours.
Player: do that and tell i will play a lot future if i can withdraw now
Player: if dont then i change casino
Player: ok hope everything going well
VIP: I'm hoping too.
Player: maybe c u soon
VIP: Yeah, see you.
P: bye

2 day after and many emails...

VIP Manager or some else call to me and tell: OK xxxx now u can withdraw your winnings.

and i have this email:

Hi XXXX, Hope you’re all good. It’s XXX, one of the VIP Managers in the Casino. My apologies in behalf of the VIP Team for all the inconvenience caused. We doappreciate your patience and cooperation while resolving this matter. I am inviting you to come online now and make withdrawal requests for yourwinnings. You will not need to meet any amount of wagering requirement. Contact us on Online Support, me and the rest of the VIP Team will be there togive assistance. May you have a wonderful Christmas with your family!

Oh great at last

Ok lets get online

Hmm because im gambler i think lets play a little bit... lose 4k or win 4k more.

Then i win 4k more

yeah now i must withdraw. I withdraw 3 x 6k.

Nice xmas i get 4k more and i can withdraw.

And next day i have this nice email:

Dear xxxx:, You recently requested a withdrawal after receiving a bonus. Please note, however, that you did not comply with our bonus policy by not wagering the minimum required total bets. We have therefore declined your withdrawal request and returned the withdrawal amount to your account. You are kindly asked to wager an additional â¬287,895.00 before requesting another withdrawal.

i lose my nerves

and other is history

Tell me what to do...

**ksech** · 5th January 2011, 01:31 PM

You haven't stated which casino this is, have you tried contacting the rep for this casino first? Here is a link to the list of I-Gaming reps...

http://www.casinomeister.com/forums/showroster.php

If all else fails, you may want to try a PAB?
Here is the link to the PAB section (make sure you read all the rules/FAQs first and you may want to stop posting until you have done the first 2 suggestions

)
http://www.casinomeister.com/problems.php

**Cheated gambler** · 5th January 2011, 01:51 PM

Europa Casino and i went mad and already played with my balance because of those assholes...

**ksech** · 5th January 2011, 02:02 PM

Just a little friendly advice, next time (before your anger takes hold) you may want to contact the casino rep for the casino you are playing at, and see if they can straighten out your problem. There seems to be a few problems lately with anger issues, bonus issues, and withdrawal issues with different casinos lately.

**rockycatt** · 5th January 2011, 02:08 PM

thats a rogue technique to leave a small amount from the first bonus in your account there thinking you wont notice it [its about as low as a casino can go ]

i have more respect for a thief that steals money to feed his family than a casino that resorts to this

you should PM MAXD here on the forum for advise
good luck R C

**Cheated gambler** · 5th January 2011, 02:11 PM

They tortured me one week... They ruin my xmas, trip to london and vacation...

**Cheated gambler** · 5th January 2011, 02:17 PM

And now im very depressed because they treat me like that...

**dazlazz** · 5th January 2011, 02:22 PM

hey `Cheated` - try not to feel too bad about London, as all their airports were in a mess over the weather!!

**Cheated gambler** · 5th January 2011, 02:33 PM

And the winner is roque casino

We have received an update regarding your declined withdrawal concern; weapologized for declining your last withdrawal request and for the delayedgetting back to you. Just want to let you know that you do not need to wagerfor the last bonus that you have received as per managements approval,therefore you can now make another withdrawal request without completing anywagering requirement. However, as we checked your account you already playedwith your balance. Please let us know if you have anything other concern. Have a great day!

**rockycatt** · 5th January 2011, 02:40 PM

Originally Posted by Cheated gambler

And the winner is roque casino

We have received an update regarding your declined withdrawal concern; weapologized for declining your last withdrawal request and for the delayedgetting back to you. Just want to let you know that you do not need to wagerfor the last bonus that you have received as per managements approval,therefore you can now make another withdrawal request without completing anywagering requirement. However, as we checked your account you already playedwith your balance. Please let us know if you have anything other concern. Have a great day!

what exactly does this mean are you getting paid or not