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Thread: Jackpot Capital issue

  1. #1
    skiny's Avatar
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    Jackpot Capital issue

    (This conversation took place 30 seconds after creating my account.)

    Please wait for a site operator to respond.

    You are now chatting with 'Thomas'

    Thomas: Hello and welcome to our live chat service. How may I help you today?

    skiny: Hello Thomas.

    skiny: I clicked the cashier button and it says "An error occurred while loading the cashier. Please contact customer support"

    skiny: Ok, now I closed the casino and reopened it and it says "You are not allowed to log in."

    Thomas: I'm seeing that you didn't pas the security checks of our Risk Team, therefore you would not be able to hold an account with any of our casino products.

    skiny: Pardon me?

    skiny: What security checks?

    skiny: lol

    skiny: I asked two days ago via live chat if I ever had an account at this casino and gave the only email address I've ever used for any casino and was told no.

    skiny: So today I come back, create an account and give all my correct information and you tell me I didn't pass some fantasy security check?

    skiny: That's ridiculous.

    Thomas: Security checks are performed on each player that has an account or recently opened an account. And our security checks are very real.

    skiny: Then they're faulty.

    Thomas: I'm sorry that you feel this way.

    skiny: Because I asked this casino if I've ever had an account and was told no.

    skiny: And every single piece of information is correct and I have photo ID and credit cards and utility bills to prove it.

    Thomas: We pride ourselves on being very thorough with our account checks and details, therefore I fully trust the information available to me.

    skiny: I'm glad you trust it because it's 100% wrong.

    skiny: The only possible problem could be that I already had an account.

    skiny: And if I do that's your fault not mine because I asked if I did before I created this one and was told no.

    skiny: lol

    skiny: You really do need to work on your security check because it is 100% inaccurate.

    skiny:

    skiny: Seriously... what kind of security check takes 30 seconds?

    skiny: lol

    skiny: I'm glad you don't work for homeland security.

    skiny: Never in my entire life of online gambling have I ever tried to defraud any casino.

    Thomas: Your account has been flagged by our risk filters and therefore you will be unable to have an account with any of our casino products at this time.

    skiny: Firstly I want to know why and secondly I won't be opening an account here anyway. I would never trust a casino that pops off claims of fraud or risk in a 30 second security check.

    skiny: That would be the first thing you did if I tried to get paid.

    skiny: Withdrawal? No, you're flagged.

    skiny: I can see that now from a mile away.

    skiny: But I'd still like to know how your half assed 30 second security check found me to be some sort of risk.

    skiny: lol

    skiny: Come on, you can do it.

    skiny: You can admit your security team consists of two pimply kids with a phone book.

    skiny: lol

    skiny: When I'm done removing Crackpot Crapital from my system I'm going to open this discussion in a couple of casino forums and I'd like to know how you and Sherlock Holmes over there found me out in 30 seconds.

    skiny: lol

    skiny: Hello?

    skiny: lol

    Thomas: One Moment

    skiny: Thanks.

    skiny: Seriously? Who is going to trust their money to a casino that is this quick to call their players cheaters or fraudsters?

    skiny: You could never trust the casino to pay you.

    skiny: Takes 30 seconds or less to decide a total stranger is a crook and all you need is his name, phone number and home address.

    skiny: You should work for the FBI. Those poor buggers have to actually perform an investigation.

    Thomas: Hello Sir based on the ongoing conversation it is best that we do not have any business with each other and the decision is final.

    skiny: HA!

    Chat session has been terminated by the site operator.



    What the hell kind of security check takes 30 seconds to perform using only my name, address and phone number? (By the way, I moved 4 months ago and gave all correct and current information.)

    What ever the security check is, if it wasn't a simple case of multiple accounts which would have been their fault it is 100% inaccurate and completely useless.
    I have as much authority as the Pope, I just don't have as many people who believe it. ~ George Carlin.

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  3. #2
    jelsmith's Avatar
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    I pissed myself before finishing the title of this thread
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  5. #3
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    Amazingly enough....Jackpot Capital didn't want my business either. Unfortunately I was able to make a deposit and lose first. Then I tried to make a second deposit a few weeks later and was not allowed to log in. I got the same BS that you did. My details were flagged. I asked why my details were ok to play at every other casino online. Just got some crap about risk filters. Whatever.

  6. #4
    chayton's Avatar
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    huh...that's odd - I really like this group! I have accounts at all three of their casinos and I've never ever had a problem with them.
    "I feel sullied and unusual" - Captain Jack Sparrow

  7. #5
    NASHVEGAS is offline Banned User
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    Quote Originally Posted by chayton View Post
    huh...that's odd - I really like this group! I have accounts at all three of their casinos and I've never ever had a problem with them.
    They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.

  8. #6
    4 of a kind is offline Repeated violations of forum rule 1.16 - troll Achievements:
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    Quote Originally Posted by NASHVEGAS View Post
    They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.

    C'mon now, that's funny shit right there

  9. #7
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    I'm with Jelsmith! LMAO

  10. #8
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    Quote Originally Posted by funeral979 View Post
    Amazingly enough....Jackpot Capital didn't want my business either. Unfortunately I was able to make a deposit and lose first. Then I tried to make a second deposit a few weeks later and was not allowed to log in. I got the same BS that you did. My details were flagged. I asked why my details were ok to play at every other casino online. Just got some crap about risk filters. Whatever.
    Could be some kind of clandestine blacklist being shared between SOME casinos. This could EASILY take 30 seconds or less to match against the registration details given and come up with a "risk profile".

    It would be simply a matter of "on the list - no account for you". No need for any kind of further investigation.

    Outside of fraud, this could be an "advantage player" driven list, where casinos share information on players who's playing strategy makes them "negative value". We already have BetPhoenix on record admitting that players are ejected simply because they are deemed "negative value" based on a variety of factors.

    I cannot see how the data provided upon registration at an RTG casino can be used for anything other than a check for multiple accounts in the first 30 seconds. Other checks would involve getting independent data, and outside of a pre-loaded blacklist (or confirmation of a multiple account issue), this cannot be achieved within 30 seconds to a degree of confidence that has the casino saying it is "100% reliable".

    Multiple accounts have been ruled out in this case, so it seems down to some kind of "risk list" where your registration details match those of a listed "bad player" somewhere within the RTG network.

    If you have recently moved house, it could be the ADDRESS that is on the blacklist, because of the actions of the previous occupant. Casinos seem to have problems accepting that players DO move house, and that risk factors tied to addresses are NOT "100% accurate".

    They should at least have invited you to submit documents up front to double check their systems, to ensure that the initial locking was based on legitimate data. Instead, they decided to ditch the opportunity of having you as a customer, as well as have you go away with a negative attitude towards this operator.

    Despite what operators claim, I believe these player blacklists DO exist, and are used to weed out not just the fraudsters, but the advantage players deemed "negative value". The most blatant example of this has been the Rival central player rating system, where it has been ADMITTED that it is about weeding out the "bonus seekers" so that they don't get so many bonuses at what we are lead to believe are completely INDEPENDENT Rival powered casinos. I have never believed that operators would be HELPING their direct competitors in this manner, so suspected what later emerged, which was that ALL these "independent" Rival casinos were a sham, all owned and operated by Rival themselves, but MARKETED by their white label "partners", who were really just glorified affiliates.

    There is also a level of clandestine connection between outwardly related RTG casinos, mostly members of the Virtual group, where it is in their interest to launch new brands distanced from the universal stigma of the Virtual brand in order to get players who read the rogue listings to chance playing there.

    I don't think Jackpot Capital has ANYTHING to do with Virtual though, after all, JC pay their players, whereas Virtual only pay losers. Virtual would also have waited until you won before pulling this "risk flag" business, rather than pre-vetting accounts before the first deposit.

    The main problem with this system is the total lack of a right to appeal the findings of this 30 second check, since it is deemed 100% accurate in weeding out the bad players. If it makes no mistakes, I would expect ALL players who make it past this check to have no further problems, nor have to provide documents, which is clearly NOT the case.
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    skiny: You can admit your security team consists of two pimply kids with a phone book.

    Now that is comedy gold.

    Sometimes you just have to laugh it off.

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  13. #10
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    Quote Originally Posted by NASHVEGAS View Post
    They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.


    Now that I think about it, I seem to recall that Jackpot Capital locked my account very briefly when I first signed up until they had received or approved my docs. I may not be remembering right - it was a long time ago, and it might have been a different casino.

    Anyhow back OT - I'll be interested to see where this goes - the idea of a casino 'blacklist' has been rumored since I first started playing online. If this wasn't a multiple account issue then obviously 'risk management' is getting their information from someone else.
    "I feel sullied and unusual" - Captain Jack Sparrow

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