Jackpot Capital issue

[skiny]

(This conversation took place 30 seconds after creating my account.)

Please wait for a site operator to respond.

You are now chatting with 'Thomas'

Thomas: Hello and welcome to our live chat service. How may I help you today?

skiny: Hello Thomas.

skiny: I clicked the cashier button and it says "An error occurred while loading the cashier. Please contact customer support"

skiny: Ok, now I closed the casino and reopened it and it says "You are not allowed to log in."

Thomas: I'm seeing that you didn't pas the security checks of our Risk Team, therefore you would not be able to hold an account with any of our casino products.

skiny: Pardon me?

skiny: What security checks?

skiny: lol

skiny: I asked two days ago via live chat if I ever had an account at this casino and gave the only email address I've ever used for any casino and was told no.

skiny: So today I come back, create an account and give all my correct information and you tell me I didn't pass some fantasy security check?

skiny: That's ridiculous.

Thomas: Security checks are performed on each player that has an account or recently opened an account. And our security checks are very real.

skiny: Then they're faulty.

Thomas: I'm sorry that you feel this way.

skiny: Because I asked this casino if I've ever had an account and was told no.

skiny: And every single piece of information is correct and I have photo ID and credit cards and utility bills to prove it.

Thomas: We pride ourselves on being very thorough with our account checks and details, therefore I fully trust the information available to me.

skiny: I'm glad you trust it because it's 100% wrong.

skiny: The only possible problem could be that I already had an account.

skiny: And if I do that's your fault not mine because I asked if I did before I created this one and was told no.

skiny: lol

skiny: You really do need to work on your security check because it is 100% inaccurate.

skiny:

skiny: Seriously... what kind of security check takes 30 seconds?

skiny: lol

skiny: I'm glad you don't work for homeland security.

skiny: Never in my entire life of online gambling have I ever tried to defraud any casino.

Thomas: Your account has been flagged by our risk filters and therefore you will be unable to have an account with any of our casino products at this time.

skiny: Firstly I want to know why and secondly I won't be opening an account here anyway. I would never trust a casino that pops off claims of fraud or risk in a 30 second security check.

skiny: That would be the first thing you did if I tried to get paid.

skiny: Withdrawal? No, you're flagged.

skiny: I can see that now from a mile away.

skiny: But I'd still like to know how your half assed 30 second security check found me to be some sort of risk.

skiny: lol

skiny: Come on, you can do it.

skiny: You can admit your security team consists of two pimply kids with a phone book.

skiny: lol

skiny: When I'm done removing Crackpot Crapital from my system I'm going to open this discussion in a couple of casino forums and I'd like to know how you and Sherlock Holmes over there found me out in 30 seconds.

skiny: lol

skiny: Hello?

skiny: lol

Thomas: One Moment

skiny: Thanks.

skiny: Seriously? Who is going to trust their money to a casino that is this quick to call their players cheaters or fraudsters?

skiny: You could never trust the casino to pay you.

skiny: Takes 30 seconds or less to decide a total stranger is a crook and all you need is his name, phone number and home address.

skiny: You should work for the FBI. Those poor buggers have to actually perform an investigation.

Thomas: Hello Sir based on the ongoing conversation it is best that we do not have any business with each other and the decision is final.

skiny: HA!

Chat session has been terminated by the site operator.



What the hell kind of security check takes 30 seconds to perform using only my name, address and phone number? (By the way, I moved 4 months ago and gave all correct and current information.)

What ever the security check is, if it wasn't a simple case of multiple accounts which would have been their fault it is 100% inaccurate and completely useless.


See the Casinomiester Jackpot Capital review here

 

[jelsmith]

I pissed myself before finishing the title of this thread

 

[funeral979]

Amazingly enough....Jackpot Capital didn't want my business either. Unfortunately I was able to make a deposit and lose first. Then I tried to make a second deposit a few weeks later and was not allowed to log in. I got the same BS that you did. My details were flagged. I asked why my details were ok to play at every other casino online. Just got some crap about risk filters. Whatever.

 

[chayton]

huh...that's odd - I really like this group! I have accounts at all three of their casinos and I've never ever had a problem with them.

 

[NASHVEGAS]

huh...that's odd - I really like this group! I have accounts at all three of their casinos and I've never ever had a problem with them.

They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.

 

[4 of a kind]

They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.

C'mon now, that's funny shit right there

 

[asianeyes]

I'm with Jelsmith! LMAO

 

[vinylweatherman]

Amazingly enough....Jackpot Capital didn't want my business either. Unfortunately I was able to make a deposit and lose first. Then I tried to make a second deposit a few weeks later and was not allowed to log in. I got the same BS that you did. My details were flagged. I asked why my details were ok to play at every other casino online. Just got some crap about risk filters. Whatever.

Could be some kind of clandestine blacklist being shared between SOME casinos. This could EASILY take 30 seconds or less to match against the registration details given and come up with a "risk profile".

It would be simply a matter of "on the list - no account for you". No need for any kind of further investigation.

Outside of fraud, this could be an "advantage player" driven list, where casinos share information on players who's playing strategy makes them "negative value". We already have BetPhoenix on record admitting that players are ejected simply because they are deemed "negative value" based on a variety of factors.

I cannot see how the data provided upon registration at an RTG casino can be used for anything other than a check for multiple accounts in the first 30 seconds. Other checks would involve getting independent data, and outside of a pre-loaded blacklist (or confirmation of a multiple account issue), this cannot be achieved within 30 seconds to a degree of confidence that has the casino saying it is "100% reliable".

Multiple accounts have been ruled out in this case, so it seems down to some kind of "risk list" where your registration details match those of a listed "bad player" somewhere within the RTG network.

If you have recently moved house, it could be the ADDRESS that is on the blacklist, because of the actions of the previous occupant. Casinos seem to have problems accepting that players DO move house, and that risk factors tied to addresses are NOT "100% accurate".

They should at least have invited you to submit documents up front to double check their systems, to ensure that the initial locking was based on legitimate data. Instead, they decided to ditch the opportunity of having you as a customer, as well as have you go away with a negative attitude towards this operator.

Despite what operators claim, I believe these player blacklists DO exist, and are used to weed out not just the fraudsters, but the advantage players deemed "negative value". The most blatant example of this has been the Rival central player rating system, where it has been ADMITTED that it is about weeding out the "bonus seekers" so that they don't get so many bonuses at what we are lead to believe are completely INDEPENDENT Rival powered casinos. I have never believed that operators would be HELPING their direct competitors in this manner, so suspected what later emerged, which was that ALL these "independent" Rival casinos were a sham, all owned and operated by Rival themselves, but MARKETED by their white label "partners", who were really just glorified affiliates.

There is also a level of clandestine connection between outwardly related RTG casinos, mostly members of the Virtual group, where it is in their interest to launch new brands distanced from the universal stigma of the Virtual brand in order to get players who read the rogue listings to chance playing there.

I don't think Jackpot Capital has ANYTHING to do with Virtual though, after all, JC pay their players, whereas Virtual only pay losers. Virtual would also have waited until you won before pulling this "risk flag" business, rather than pre-vetting accounts before the first deposit.

The main problem with this system is the total lack of a right to appeal the findings of this 30 second check, since it is deemed 100% accurate in weeding out the bad players. If it makes no mistakes, I would expect ALL players who make it past this check to have no further problems, nor have to provide documents, which is clearly NOT the case.

 

[all4greed]

skiny: You can admit your security team consists of two pimply kids with a phone book.

Now that is comedy gold.

Sometimes you just have to laugh it off.

 

[chayton]

They only did the partial 15 second security check on you instead of the more expensive full 30 second security check.

Now that I think about it, I seem to recall that Jackpot Capital locked my account very briefly when I first signed up until they had received or approved my docs. I may not be remembering right - it was a long time ago, and it might have been a different casino.

Anyhow back OT - I'll be interested to see where this goes - the idea of a casino 'blacklist' has been rumored since I first started playing online. If this wasn't a multiple account issue then obviously 'risk management' is getting their information from someone else.

 

[jelsmith]

Im gonna have to start reading Skiny's post with a pair of Depends on.....

 

[reda]

@ jelsmith lol too funny

@ skiny crackpot capital . that is a laugh.

 

[skiny]

Could be some kind of clandestine blacklist being shared between SOME casinos. This could EASILY take 30 seconds or less to match against the registration details given and come up with a "risk profile".

It would be simply a matter of "on the list - no account for you". No need for any kind of further investigation.

Outside of fraud, this could be an "advantage player" driven list, where casinos share information on players who's playing strategy makes them "negative value". We already have BetPhoenix on record admitting that players are ejected simply because they are deemed "negative value" based on a variety of factors.

I cannot see how the data provided upon registration at an RTG casino can be used for anything other than a check for multiple accounts in the first 30 seconds. Other checks would involve getting independent data, and outside of a pre-loaded blacklist (or confirmation of a multiple account issue), this cannot be achieved within 30 seconds to a degree of confidence that has the casino saying it is "100% reliable".

Multiple accounts have been ruled out in this case, so it seems down to some kind of "risk list" where your registration details match those of a listed "bad player" somewhere within the RTG network.

If you have recently moved house, it could be the ADDRESS that is on the blacklist, because of the actions of the previous occupant. Casinos seem to have problems accepting that players DO move house, and that risk factors tied to addresses are NOT "100% accurate".

They should at least have invited you to submit documents up front to double check their systems, to ensure that the initial locking was based on legitimate data. Instead, they decided to ditch the opportunity of having you as a customer, as well as have you go away with a negative attitude towards this operator.

Despite what operators claim, I believe these player blacklists DO exist, and are used to weed out not just the fraudsters, but the advantage players deemed "negative value". The most blatant example of this has been the Rival central player rating system, where it has been ADMITTED that it is about weeding out the "bonus seekers" so that they don't get so many bonuses at what we are lead to believe are completely INDEPENDENT Rival powered casinos. I have never believed that operators would be HELPING their direct competitors in this manner, so suspected what later emerged, which was that ALL these "independent" Rival casinos were a sham, all owned and operated by Rival themselves, but MARKETED by their white label "partners", who were really just glorified affiliates.

There is also a level of clandestine connection between outwardly related RTG casinos, mostly members of the Virtual group, where it is in their interest to launch new brands distanced from the universal stigma of the Virtual brand in order to get players who read the rogue listings to chance playing there.

I don't think Jackpot Capital has ANYTHING to do with Virtual though, after all, JC pay their players, whereas Virtual only pay losers. Virtual would also have waited until you won before pulling this "risk flag" business, rather than pre-vetting accounts before the first deposit.

The main problem with this system is the total lack of a right to appeal the findings of this 30 second check, since it is deemed 100% accurate in weeding out the bad players. If it makes no mistakes, I would expect ALL players who make it past this check to have no further problems, nor have to provide documents, which is clearly NOT the case.

I completely agree with what you're saying except I'm not an advantage player. In fact if anything I'm a really disadvantaged player. I don't think I've cashed out at any casino since mid summer. I might have cashed out 3 times all year and none of them big. And I'm certainly not a fraudster. I have never even considered doing anything fraudulent against any casino in my entire life. If anything I'm honest to a fault. Just ask all my exgfs.

Now if there's a list of sarcastic, cynical jerks floating around online I'm quite possibly at the top. A lot of people don't seem to like my... "honesty."

Apparently it makes other people pee. (Jelly )

You can love me or you can hate me, I don't care either way but what you can't do is accuse me of not being honest or posing some sort of security risk. That - I consider an insult.

 

[jelsmith]

I completely agree with what you're saying except I'm not an advantage player. In fact if anything I'm a really disadvantaged player. I don't think I've cashed out at any casino since mid summer. I might have cashed out 3 times all year and none of them big. And I'm certainly not a fraudster. I have never even considered doing anything fraudulent against any casino in my entire life. If anything I'm honest to a fault. Just ask all my exgfs.

Now if there's a list of sarcastic, cynical jerks floating around online I'm quite possibly at the top. A lot of people don't seem to like my... "honesty."
Apparently it makes other people pee. (Jelly )

You can love me or you can hate me, I don't care either way but what you can't do is accuse me of not being honest or posing some sort of security risk. That - I consider an insult.

Im on the Assholism list....maybe we can merge and become a power couple....

 

[skiny]

Im on the Assholism list....maybe we can merge and become a power couple....

Everyone run away! She's trying to create a monster!

 

[taysh075]

Aside from the issue of the mysterious '30 second' risk check (which sounds like a load of bull), this has been the most entertaining and amusing thread I've read in ages. I'm chuckling out loud. Thanks for the laughs.

 

[vinylweatherman]

Now that I think about it, I seem to recall that Jackpot Capital locked my account very briefly when I first signed up until they had received or approved my docs. I may not be remembering right - it was a long time ago, and it might have been a different casino.

Anyhow back OT - I'll be interested to see where this goes - the idea of a casino 'blacklist' has been rumored since I first started playing online. If this wasn't a multiple account issue then obviously 'risk management' is getting their information from someone else.

In skiny's case however, this was a decision to PERMANENTLY lock his account based solely on this 30 second check. It was NOT about wanting documents up front.

I completely agree with what you're saying except I'm not an advantage player. In fact if anything I'm a really disadvantaged player. I don't think I've cashed out at any casino since mid summer. I might have cashed out 3 times all year and none of them big. And I'm certainly not a fraudster. I have never even considered doing anything fraudulent against any casino in my entire life. If anything I'm honest to a fault. Just ask all my exgfs.

Now if there's a list of sarcastic, cynical jerks floating around online I'm quite possibly at the top. A lot of people don't seem to like my... "honesty."

Apparently it makes other people pee. (Jelly )

You can love me or you can hate me, I don't care either way but what you can't do is accuse me of not being honest or posing some sort of security risk. That - I consider an insult.

Casinos now seem to class even LOSING players as "advantage players". There have been cases of players who have LOST on each of their first few deposits, yet have been banned for "advantage play".

They MUST be getting additional information from SOMEWHERE other than what they are given by a new player at registration. I cannot see how they can confidently 100% verify the honesty of a player's details at registration in a mere 30 seconds. This can ONLY be the case if they have instant access to a bank of other information on players that have NEVER played with them before, and that this information is NOT just about fraud, but about PLAYING ACTIVITY at other casinos (advantage play, bonus abuse, etc).

The information typed in at registration is name, address, phone number, DOB, email address, gender. They can also GATHER in real time data like IP address, MAC address, data from the Windows registry, running processes, etc. This is all they have to work with in the first 30 seconds.

The ONLY thing they can do quickly is check for internal inconsistencies in this data, mainly for duplicate accounts already in the system. This has been ruled out in skiny's case since he asked support to check for this beforehand, and support would not LIE would they.

Unless a player is "up to something", the worst that should happen at this stage is a request for documents up front.

Aside from the issue of the mysterious '30 second' risk check (which sounds like a load of bull), this has been the most entertaining and amusing thread I've read in ages. I'm chuckling out loud. Thanks for the laughs.

This was not just a 30 second check, it was one the casino had 100% ABSOLUTE faith in to NEVER make a mistake.

This IS bullshit, as such a cursory test is CERTAIN to make mistakes that can only be sorted out by further investigation.

In all likelihood, this will turn out to be caused by support LYING to skiny when they told him there were no other accounts for him on the system, rather than admitting that they were unable to tell him this information at the time. Maybe support couldn't be bothered to check this, because they knew the system would check this when he registered, so just told him what he wanted to hear so that he WOULD register so as to enable the checking to take place. Had support said they couldn't check this, they risked losing a customer because skiny may not have registered simply because support could not tell him it was OK to do so. Until skiny registered, the 30 second check could not take place, so right up until this point he was STILL a potential player, and income generator for the casino.

 

[GrandMaster]

I completely agree with what you're saying except I'm not an advantage player. In fact if anything I'm a really disadvantaged player. I don't think I've cashed out at any casino since mid summer. I might have cashed out 3 times all year and none of them big.

You can be an advantage player and be unlucky and lose. The optimal long term advantage strategy is agressive and carries a high probability of loss.

 

[vinylweatherman]

You can be an advantage player and be unlucky and lose. The optimal long term advantage strategy is agressive and carries a high probability of loss.

If this turns out to be down to skiny being identified as an advantage player by other casinos, we have PROOF that such a player blacklist circulates between casinos. Only Rival have so far admitted (grudgingly) to be operating such a system across all Rival powered casinos. RTG could easily be doing the same, after all they are pretty secretive about the internal workings of their software & policies, and some pretty "groundbreaking" truths have emerged about what were once thought to be the rantings of disgruntled losers (like the fact that the same games can have considerably different RTPs in different casinos).

 

[Mavin1]

If this turns out to be down to skiny being identified as an advantage player by other casinos, we have PROOF that such a player blacklist circulates between casinos. Only Rival have so far admitted (grudgingly) to be operating such a system across all Rival powered casinos. RTG could easily be doing the same, after all they are pretty secretive about the internal workings of their software & policies, and some pretty "groundbreaking" truths have emerged about what were once thought to be the rantings of disgruntled losers (like the fact that the same games can have considerably different RTPs in different casinos).

Good points and I say if one software can do this, then all have the same capability.

I also can't help but wonder if they have blacklists for posting on forums?

 

[skiny]

I'm not even sure what an advantage player is.

The only real advantage players are the casinos. They have ALL the advantages. They have the house edge, they have hefty wage requirements on all bonuses they give out. They have the terms of service agreements that take longer to read than War and Peace with more rules than a game of canasta. They have payment processors that can receive money on the Autobahn but for some reason have to wind it back to you up some twisted cow path with 4 years growth. And if all that fails half of them just pull an FU out of their back pocket and wave it around with one hand while they send you more bonus offers with the other. And if by some miracle after you take a few of these offers you never asked for but they keep sending you anyway and actually win a few bucks all hell breaks loose and you're treated like YOU sucked THEM into some pyramid scam selling Xango juice.

Put me on whatever lists you like. I can spend my money anywhere. I don't NEED to give it to them.

 

[jelsmith]

damn it now im sitting here in a puddle

 

[De Beuker]

Just have to say it,

I want to nominate 'Crackpot Crapital' for beeing the most hilarious threadtitle of 2010.

10 out of 10.


But ofcourse its rather sad what happened.
Maybe the rep. from JC can shine a light on what exactly is the reason for an account closure after 30 seconds?

Maybe Skiny was/is part of a Russian syndicate of bonusabusers who abuse 100% non-cashable slots-only bonuses with insane WR?

Looks like yet another casinomanager is suffering from the 'bonusabuser-syndrome'.

 

[skiny]

The funniest part is, I almost never take bonuses. Most of my RTG game play is bonus free.

Personally I think I'm just on the big jerk list.

A woman offered to buy me a drink once. I told her I don't drink. She probably figured I had some sort of drinking problem and asked "Why not?"

I said "I'm asshole enough sober."

Like I said, I'm always honest.

 

[Affiliate Capital]

Hi there,

Just wanted to shed some light on this incident skiny had recently experienced.

Skiny had previously asked to have his Grande Vegas Casino account closed as he was unhappy with the casino. As you all know, Grande Vegas Casino is part of the Jackpot Capital Group and when a customer has requsted his account closed at one of our casinos, they are then added to a internal no-account-allowed list (initiated as per customer's request) which is why he was unable to hold an account because this feature triggered our risk filter.

Skiny I do appreciate that you were a bit taken a back with the response from our customer service rep, who should have been more generous with the information provided, but wish to remind you that each time you contacted our CSR, you were given accurate information, in that you either you didn't have an account with Jackpot Capital or that the account didn't pass this risk filter therefore not allowed to hold an account, because of your previous account closure request.

I do sincerely apologize for any misunderstandings and invite you to contact me here should you have any further questions.

If you do wish to re-open one or all accounts, please don't hesitate to contact me.

Cheers,
Yasmeen

 

[Stovetopp]

(This conversation took place 30 seconds after creating my account.)

Please wait for a site operator to respond.



What the hell kind of security check takes 30 seconds to perform using only my name, address and phone number? (By the way, I moved 4 months ago and gave all correct and current information.)

What ever the security check is, if it wasn't a simple case of multiple accounts which would have been their fault it is 100% inaccurate and completely useless.

And no where here did SKINNY MENTION HE HAD PREVIOUSLY ASKED THAT ONE OF HIS ACCOUNT TO BE CLOSED
And here everyone was ready to condemn a truly first class operation without having all the facts I am surprised it took as long as 30 seconds to reject. After all the casino was just trying to protect those who wanted it this way I have read several times here on this forum whgere people bitch and moan how they have asked that accounts be closed and the casinos wont

 

[jelsmith]

Yasmeen said herself that the CSR should have been more clear with him and let him know that. He may not have know they are owned by the same place.....These days who the hell knows who owns who? These RTG's are bought and sold faster than I can pick my nose.

 

[ksech]

Okay, I'm *confused* by something here...
Just because skiny asked to have his account closed at one casino in this group, it means he can't open an account with a different casino in this group? But he can open an account with THIS casino if he reopens his account with the other casino?

And as someone else stated, what if he didn't realize the 2 casinos were from the same group, wouldn't it have been nice/more convenient for CSR to "educate" him on this when he initially went to live chat to inquire on his casino status?

I know, I don't keep track of which casino belongs to which group. I too, would have been a little offended at the inferences made by the CSR and I'm sure I'm not alone with this line of thinking.

I don't keep track of the casinos I've had my accounts closed at throughout the last 10 years, and I'm sure some have switched ownership in that time...
So, do I now stand the "risk" of being denied membership due to faulty memory and my careless casino membership management bookkeeping?

 

[vinylweatherman]

Hi there,

Just wanted to shed some light on this incident skiny had recently experienced.

Skiny had previously asked to have his Grande Vegas Casino account closed as he was unhappy with the casino. As you all know, Grande Vegas Casino is part of the Jackpot Capital Group and when a customer has requsted his account closed at one of our casinos, they are then added to a internal no-account-allowed list (initiated as per customer's request) which is why he was unable to hold an account because this feature triggered our risk filter.

Skiny I do appreciate that you were a bit taken a back with the response from our customer service rep, who should have been more generous with the information provided, but wish to remind you that each time you contacted our CSR, you were given accurate information, in that you either you didn't have an account with Jackpot Capital or that the account didn't pass this risk filter therefore not allowed to hold an account, because of your previous account closure request.

I do sincerely apologize for any misunderstandings and invite you to contact me here should you have any further questions.

If you do wish to re-open one or all accounts, please don't hesitate to contact me.

Cheers,
Yasmeen

Well, implying that this was down to a "risk filter" is not appropriate, because this is generally used to imply the player has been flagged up as a potential fraudster. Asking for an account to be closed is NOT a reason for a blanket exclusion, unless the closure was due to a "gambling problem" related exclusion request.

The refusal by CS to make the information clearer REINFORCED the impression this was down to a fraud related block, where further information is NOT given out to the fraudster.

The move of Grande Vegas to JC seemed a little "shady" to some, with JC claiming they were NOT responsible for anything the previous owners had done (even to the extent of being responsible for player's account balances "lost" in the move), which may have been WHY skiny closed his Grande Vegas account in the first place.

At least this was INTERNAL information, but not knowing who owns which casino often makes it look like EXTERNAL sharing of players' personal information has taken place.

Did skiny even know that Grand vegas was now part of JC, so naturally JC knew all the information that Grande Vegas had on him.

 

[Mavin1]

I too would have felt the same as Skiny had this happened to me. If I had a closed an account at a casino and not put the two together as related and cs never mentioned this, how then would I know this is the reason for being blocked?

CS and Casinos needs to stop the cloak and dagger tactics and just inform the new player of why they are blocked upfront. Then the player would have something to go on to straighten things out, rather than thinking they are just blacklisted for some unknown reason.

If I play in a group, I may find I like one casino in that group better than the others. I may decide to close the others not knowing this could possibly ban me from the one I want to continue with. So this again is an unfair practice. Players should not be forced to stay active anywhere, be it because of past ownership of a casino or current. This is an individual players choice.

Also, Skiny may be snarky, but he's not stupid and would not have initiated this thread had he known a past choice he had made, was the reason for him being blocked.

Deciding to stay with one and closing the others should never be flagged as a risk, it is a choice.


p.s. Jel, go take a shower now.

 

[jelsmith]

Its not Saturday....and Saturdays are bath days....

 

[The Dude]

...
I want to nominate 'Crackpot Crapital' for beeing the most hilarious threadtitle of 2010.

10 out of 10.
...

Funny as it may be, I think it's rather unfair to rag on a casino whose support people are doing their jobs. And a pretty good one at that. I really don't know why Skiny made such a big deal out of this. He had closed his account at Grande Vegas - thus all accounts are closed across the board. Why pick on Jackpot Capital?

Changing the thread name to something more reasonable.

 

[just play]

He had closed his account at Grande Vegas - thus all accounts are closed across the board.

Do all casinos do this?

 

[skiny]

Hi there,

Just wanted to shed some light on this incident skiny had recently experienced.

Skiny had previously asked to have his Grande Vegas Casino account closed as he was unhappy with the casino. As you all know, Grande Vegas Casino is part of the Jackpot Capital Group and when a customer has requsted his account closed at one of our casinos, they are then added to a internal no-account-allowed list (initiated as per customer's request) which is why he was unable to hold an account because this feature triggered our risk filter.

Skiny I do appreciate that you were a bit taken a back with the response from our customer service rep, who should have been more generous with the information provided, but wish to remind you that each time you contacted our CSR, you were given accurate information, in that you either you didn't have an account with Jackpot Capital or that the account didn't pass this risk filter therefore not allowed to hold an account, because of your previous account closure request.

I do sincerely apologize for any misunderstandings and invite you to contact me here should you have any further questions.

If you do wish to re-open one or all accounts, please don't hesitate to contact me.

Cheers,
Yasmeen

What do you mean "as I know" Grande Vegas is part of the Jackpot Capital group? Here, at Casinomeister neither of them are listed as part of any group. I gave my email address and stated quite clearly that I wanted to know if I ever had an account at Jackpot Capital before trying to open one. If there was going to be a problem opening an account it could have been told to me before downloading your software, creating the account and then getting locked out of it.

Also you don't accuse people of being a "risk" simply because they closed an account at a different casino, especially if you're not even going to explain why. I did nothing wrong or fraudulent at this other casino. I broke no rules. If closing a casino account out of personal choice makes me a risk to other casinos I shouldn't be playing at any of them anywhere because over the years I've closed lots of them and over the years I will probably close more. Being told you are a "security risk" with no explanation why is an insult. It implies that I have done something wrong. I have not.

If I have no intention of playing at a casino in the foreseeable future I will close the account. I know this leaves all my information at the casino and really only locks it but I would prefer that over casino accounts with my name on them floating around active.

I am well within my right to have an account locked that I have no intention of playing at. It is at the very least a safety measure in case someone gets my password. There was no possible way for me to know these casinos belonged to the same group simply by opening their websites and downloading their software and at no time did anyone at this casino make me aware of it.

Funny as it may be, I think it's rather unfair to rag on a casino whose support people are doing their jobs. And a pretty good one at that. I really don't know why Skiny made such a big deal out of this. He had closed his account at Grande Vegas - thus all accounts are closed across the board. Why pick on Jackpot Capital?

Changing the thread name to something more reasonable.

I do not think it's unfair to open this discussion. Whether this is the casino's standard procedure or not, the way this was handled by the casino's support staff was insulting and wrong and if that is what you consider doing their jobs then we'll have to remain in disagreement.

Yes, I had my account closed at Grande Vegas but that is it. There is no "thus" anything... Jackpot Capital is not Grande Vegas and I have no idea who owns either one of them. If it is really so important to them that I closed an account at one that I should not be opening an account at the other, that should have been explained to me long before the second account was ever created. They had their chance.

And you can change the name if you like but I'm still going to call them Crackpots.

 

[vinylweatherman]

Funny as it may be, I think it's rather unfair to rag on a casino whose support people are doing their jobs. And a pretty good one at that. I really don't know why Skiny made such a big deal out of this. He had closed his account at Grande Vegas - thus all accounts are closed across the board. Why pick on Jackpot Capital?

Changing the thread name to something more reasonable.

Support may be doing their jobs, but one job they failed to do well was SUPPORT. They told skiny SOME information, but the vague way they glossed over why the account was locked gave out ONE message only, and that was that it was down to some NEGATIVE INFORMATION they had on skiny. He protested since he may be a "jerk", but had NOT done anything wrong that he was aware of. Although the rep cleared this up quickly, support were NOT going to elaborate further on the decision. I can see NO way a request from a player to close one account can lead to a different casino seeing them as a potential risk if allowed to play.

It is certainly NOT "normal" for a straight forward request to close one account to lead to a total across the board lockout due to "risk concerns". The justification for an across the board lockout is where a player tells a casino they have a GAMBLING PROBLEM, and are asking for account closure to prevent their gambling from getting out of control. Simple "housekeeping" such as closing an account you never intend to play at again is NOT an admission of a gambling problem.

At the time skiny requested closure of the Grande Vegas account, was the casino lead to believe this WAS a request related to a gambling problem. If the reason was not clear, Grande Vegas should have asked skiny for clarification at the time, giving him the option of closing just that account, or requesting a formal exclusion to give him a break from a possible gambling problem. JC would have had this information too. CS should also have had this information, and although they correctly answered skiny's question, they failed to correct the fact that skiny had not asked the RIGHT question in order to find out what he really wanted to know, namely - whether he was OK to open an account at JC based on information held by JC. At the time, skiny was clearly NOT OK to have an account at JC due to company policy concerning his closure request at Grande Vegas. Poor communication with the player created this mess, and it needed the intervention of the rep in the forum to do what CS should have done straight away once they became aware this had become an issue that skiny was going to pursue in the belief that the decision was based on a suspicion that he was going to do something "fraudulent" were he to be allowed to operate an account.

Casinos still insist on running their CS "on the cheap", but this can be a false economy when an issue CANNOT be dealt with by CS that use a scripted system to govern responses, rather than use their brains.

 

[skiny]

Amazingly enough....Jackpot Capital didn't want my business either. Unfortunately I was able to make a deposit and lose first. Then I tried to make a second deposit a few weeks later and was not allowed to log in. I got the same BS that you did. My details were flagged. I asked why my details were ok to play at every other casino online. Just got some crap about risk filters. Whatever.

Did you close an account at Grande Vegas?

 

[funeral979]

Did you close an account at Grande Vegas?

No....I have had very few accounts closed so I am sure I would remember.

And I cannot really say for sure how long it took them to close it. I had made an initial deposit, lost it, then came back a few weeks later to make another deposit and it was locked. They could offer me no further information.

I don't know if I had a different address on file at those 2 casinos, and this could have been the issue...as I have had 4 different addresses since I started gambling online.

 

[skiny]

I have had 4 different addresses since I started gambling online.

Well, you're The Fugitive. No wonder you're considered a security risk.

 

[vinylweatherman]

I don't ever request account closure, I just uninstall a casino I get bored with, and allow the account to become dormant.

It seems this was a good idea, because it now seems that casinos are all too willing to interpret a request to close an account as a "risk indicator", regardless of the reason for the request. The most common, and frankly rather ARROGANT assumption made by casinos that the only POSSIBLE reason a player would have for actually CLOSING their account is because they have a "gambling problem". It could not possibly be down to something the CASINO has done, or even not done (such as appreciate a loyal player).

It looks like this is what happened to skiny. Grande Vegas assumed skiny requested his account to be closed because he had a gambling problem, so automatically added his details to their internal list of "problem gamblers". This meant that any other account he later opened within the same group would be closed as a means to protect skiny from himself.

Their solution requires skiny to reopen his Grande Vegas account, and presumably confirm that he does NOT have a gambling problem now, nor had one at the time.

 

[skiny]

Their solution requires skiny to reopen his Grande Vegas account, and presumably confirm that he does NOT have a gambling problem now, nor had one at the time.

Sounds like a perfectly reasonable request.

"Hey, didn't you used to get your heroin from my brother? Well, you're going to have to shoot up some of his too. Just to make sure you're not an addict."

 

[chayton]

I used to have all sorts of accounts at one MG group, but I mainly only played at 3 of the casinos. I was cleaning house one day and decided to close all but the one I played most often.

When I contacted support to close the accounts they told me that they'd be completely locked for 6 months, so even if I begged them they wouldn't be reopened - after the six months they said I could request they be opened again. It seemed a little weird to me because it wasn't like I told them I had a gambling problem or anything like that - it was just that so many bloody MG casinos take up so much hard disk space.

In hindsight maybe I kept the wrong one because I can't win sh*t there anymore! (you hear me Royal Vegas? )

 

[De Beuker]

I used to have all sorts of accounts at one MG group, but I mainly only played at 3 of the casinos. I was cleaning house one day and decided to close all but the one I played most often.

When I contacted support to close the accounts they told me that they'd be completely locked for 6 months, so even if I begged them they wouldn't be reopened - after the six months they said I could request they be opened again. It seemed a little weird to me because it wasn't like I told them I had a gambling problem or anything like that - it was just that so many bloody MG casinos take up so much hard disk space.

In hindsight maybe I kept the wrong one because I can't win sh*t there anymore! (you hear me Royal Vegas? )

I dont think I've ever closed an account.
I mean, why not just uninstall?
At least you can take advantage of any 'welcome back' offers they might send you after not playing for a while.

Btw, my rocksolid losingstreak is also still active, might be the time of year, last year autumn was terrible too. But not as bad as it is now..
Even complaining on the forum doesn't help!
It usually does for other members!
Just ONE tiny little withdrawl...please... just one.. doesnt have to be alot, 3x deposit is ok... 2x is also cool... please..

 

[vinylweatherman]

I used to have all sorts of accounts at one MG group, but I mainly only played at 3 of the casinos. I was cleaning house one day and decided to close all but the one I played most often.

When I contacted support to close the accounts they told me that they'd be completely locked for 6 months, so even if I begged them they wouldn't be reopened - after the six months they said I could request they be opened again. It seemed a little weird to me because it wasn't like I told them I had a gambling problem or anything like that - it was just that so many bloody MG casinos take up so much hard disk space.

In hindsight maybe I kept the wrong one because I can't win sh*t there anymore! (you hear me Royal Vegas? )

This seems a common problem encountered when trying to close an account. It is NOT necessary to close an account in order to "clean house". Uninstalling those surplus to requirements will do fine, and you avoid all these issues like "6 month lockdown", and worse - being added to a list that in at leat one case documented here lead to a player having winnings confiscated at a new casino because they were added to an "addict list" when closing an old one (funny how the "addict list" didn't stop them from DEPOSITING)

When you don't close an account, each operator has it's own policies for "dormant accounts". Very often, this leads to a "please come back" offer that can be even better than the welcome bonus. Dormant accounts sometimes get taken off the system, and you have to ask for reactivation, but because a closure was never requested, the issue of "gambling problems" does not arise, and the casino are usually pleased you have come back for another go.

In practice, I have found some very "dormant" MGS accounts of mine are STILL "in the system", and I have received many "please come back" offers, more especially since the US pull out, and global downturn - funny that

 

[skiny]

I don't buy any of these excuses about assuming people are addicts because they want to close an account. It's just a way for these casinos to try to scare or bully you into keeping your accounts open for fear you'll never be able to play there again or even worse closing an account at one casino means you won't be able to play at others.

If they were really concerned about me being an addict they wouldn't be emailing me offers of bonuses and free spins to get me back into the casinos. Now I'm not saying all casinos do that but I get more mail from casinos I have closed accounts at then I get mail from casinos with active accounts. But then I think I get more mail from casinos I've unsubscribed from than casinos I haven't.

 

[chayton]

Even complaining on the forum doesn't help!

If that's all it took, I'd be here every day whining.

 

[skiny]

If Grande Vegas and Slotastic are both part of the Crackpot Capital group how come they're all listed separately in the accredited section?

I email Slotastic to reopen an old account and get a reply from Crackpot saying I don't pass the security assessment. Security risk, of course means I have an account at closed at one of the three casinos.

High Noon support told me I shouldn't be playing there because I have a closed account at Club World from about 2 years ago, Doyles isn't even really RTG, iNet has always been a bottomless pit, King Solomons has Moneybookers as a deposit option but not a withdrawal option, Mainstreet thinks you should wager all deposits at least 5x before cashing out, bonus or not.

As far as RTG goes, the accredited section is starting to look a lot less enticing. Time to start thinking outside the box, I think.