WTF Fortune lounge??

[Dangerous53]

I used to play at 7Sultans, and recently when I went to log in it wouldn't work either on a fresh DL or the flash version.

After a long go around with live chat and three disconnects, they gave me a link to a different downlosd which did work. I assumed the problem had been fixed.

I had a problem with my computer after that and had to re-install everything, and when I went to access 7sultans, same thing. Here is the Live Chat from tonight:

Connecting to server...

[Welcome Message]
Welcome to the Support Desk.

An operator will be with you shortly. Please have your account number ready.

Waiting for available agent...
Found available agent: AJ . You can chat now.

AJ : Thank you for contacting support, my name is AJ. How can I help you?
me: this is the fourth time with this problem
me: can't log in
me: If I try forgot password option I get: The Username you entered does not match any accounts on record.
me: Account number 7srxxxxxxxx
AJ : I will be happy to help you with that.
me: This is the last time I try to fix this
AJ : Can you please supply us with the following:
- First and Last Names
- Physical Address
- Home Phone No
- Date of Birth
- Registered Email Address

Info supplied

AJ : Just having some technical difficulty, please be patient.
AJ : Thank you for your patience.
AJ : I have now reset your password to xxxxxx
me: One second and I'll try it
AJ : Sure.
me: account name or password incorrect
AJ : Have you recently tried to re-download the casino software from the website?
me: yes
me: would rather play on flash, the DL is too big
me: tried .com and .eu
AJ : Do you want to play on Flash? (DUH!!!!!! I just said I preferred it!)
me: yes
AJ : Please try this link for the Flash software https://7sultans.gameassists.co.uk/7sultans/default.asp
me: There must be a problem with my account, as none of them recognize it as a valid account
me: That one works, what's the problem with the others??
AJ : It is the website download. It loads of a new server now from the website and does recognise the accounts from the old server.
AJ : But I'm glad this has sorted you out.
me: What if I wanted to use the download later
me: I can't use the new server?
AJ : I can give you a link for that too.
AJ : http://www.7sultans.eu/legacydownload/download.casino
me: Why can't my account be added to the new server?
AJ : It just can not be done. It would be easier for us too if that could be done.
Waiting for available agent...


Chat session ended.

Chat session ended.

I did not end the chat session here, it just dropped.... AGAIN!

Something strikes me as fishy here, are there people playing on two different servers? What is so hard about adding my account to the new server? If there is a new server, why is the old one still running, how many people using it, and what are the odds of me winning on it? The last time they gave me the link to the old server, it didn't seem to play like it used to.

I think a response from the fortune lounge rep would be appropriate here.

[Mousey]

I used to play at 7Sultans, and recently when I went to log in it wouldn't work either on a fresh DL or the flash version.

After a long go around with live chat and three disconnects, they gave me a link to a different downlosd which did work. I assumed the problem had been fixed.

I had a problem with my computer after that and had to re-install everything, and when I went to access 7sultans, same thing. Here is the Live Chat from tonight:

Connecting to server...

[Welcome Message]
Welcome to the Support Desk.

An operator will be with you shortly. Please have your account number ready.



I did not end the chat session here, it just dropped.... AGAIN!

Something strikes me as fishy here, are there people playing on two different servers? What is so hard about adding my account to the new server? If there is a new server, why is the old one still running, how many people using it, and what are the odds of me winning on it? The last time they gave me the link to the old server, it didn't seem to play like it used to.

I think a response from the fortune lounge rep would be appropriate here.

Just a side question... are you in the U.S.?

[fortunelounge]

Hi Dangerous

I have PM'ed you for your account details to ascertain where you live and have to assume that you live in the USA.

As you know, all USA players were moved onto new software on 28 May and because we have a new software provider, you are playing on a different server to the one you played on in the past. It is therefore impossible to just add accounts to different servers.

We apologise for the inconvenience.

Regards

Wim
VP Operations
Fortune Lounge

[Dangerous53]

Actually I live in Canada

[vinylweatherman]

Actually I live in Canada

Could it be the problem in reverse. You are being fed the US version by the website, which of course does not recognise your account because it is on the "rest of the world" server.

The US product is virtually the same as the "normal" Microgaming, so you might not notice UNTIL you log in (loads of missing games), which you were not able to do.