Betphoenix Casino- Do they pay ?

**vinylweatherman** · 29th July 2010, 12:54 PM

Originally Posted by NicolasJohnson

Hi Guys and Gals,

It is kinda late here (1am), so I'm not really in a mental state to check into this (I know at this time I'm bound to make a mistake :P). But I promise to be on this as soon as I get in in the morning in a 8-9 hours from now.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

Whilst this issue does not affect US players, it could lose you players from over here. A fee of $20 is bad enough in itself, but to deposit by Neteller and find that withdrawal by Neteller is not possible would make this casino a strict "no-go" for me.

**roygen** · 29th July 2010, 01:18 PM

Originally Posted by takethemoney

roygen, do you not have a QuickTender account? (UseMyWallet) They are by invitation only, but certainly one of the casinos you belong to would set you up if you asked.

Thanks

I only have a Neteller account, to be honest this is the first time i have had a problem withdrawing to Neteller.

This problem stems from the Casino.

Have Nicolas Johnson on the case, so hope fully the issues will be resolved quickly.

**vinylweatherman** · 29th July 2010, 01:53 PM

Originally Posted by roygen

Thanks

I only have a Neteller account, to be honest this is the first time i have had a problem withdrawing to Neteller.

This problem stems from the Casino.

Have Nicolas Johnson on the case, so hope fully the issues will be resolved quickly.

This is a pretty unusual problem, since you should only NEED a Neteller account for both deposits & withdrawals. Neteller was set up specifically to deal with online money transfer between players and gambling portals, other methods are NOT tuned to these needs, and are not as good as Neteller can be when working properly.
Many alternative deposit methods do not themselves support withdrawals, since they are designed for purchasing goods and service, and one way flow of money between customer and merchant. Players have to find alternative methods to receive any winnings, and this can be troublesome.

**reda** · 29th July 2010, 06:50 PM

you really should ask the casino to put in a request for a q t account. ive played at betphoenix and i really like them. i havent made a withdrawl yet. but then again i have only made a couple of deposits into the casino so far.

**Marie2473** · 29th July 2010, 08:50 PM

Whats up with the $20 fee for withdrawls?? That would indeed keep me from depositing there....

**NicolasJohnson** · 30th July 2010, 04:13 AM

Hi,

We were conducting system maintenance when our Neteller payout method was re-set to the Sportsbook's standard.

You can now request neteller payouts from within the cashier and there is no fee. Sorry for the inconvenience.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

**KasinoKing** · 30th July 2010, 10:12 AM

Originally Posted by reda

you really should ask the casino to put in a request for a q t account.

Isn't Quick Tender ONLY available to USA players?

KK

**roygen** · 30th July 2010, 06:51 PM

I tried to request this withdrawal 2 days ago, I would appreciate it if this is taken into consideration with reference to your withdrawal time frames. Thanks.

I think it might be a good idea to inform your CS staff when any maintenance is being carried out, and just to let it be known - I was not impressed at all about how the CS rep or maybe his supervisor handled the situation.

Originally Posted by NicolasJohnson

Hi,

We were conducting system maintenance when our Neteller payout method was re-set to the Sportsbook's standard.

You can now request neteller payouts from within the cashier and there is no fee. Sorry for the inconvenience.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager