CWC verification process nightmare

[funeral979]

I am fairly new to Club World Casino, so I just wanted to know if there is always so much red tape involved in the process.

I cashed out on Wednesday morning and later that morning sent in my documents. Thursday night I check my cashier to find that they declined my withdrawal and put the money back in my account. Why? Because my docs were not yet approved. Ok, so why decline my withdrawal and return the funds to my account? Why not just leave it as pending until my docs are approved? Pretty unethical. I get on chat and the support lady asks if she can call me to verify details on my account. Fine. We clear up an issue of my new address not matching the address on file. I opened my account some time ago but did not really start playing on it until recently....and moved 4 months ago. Supposedly that got straightened out. But cashier is not there yet to verify my documets.

48 hours from the time I sent in my docs (Friday morning) I now get an email saying my account is NOT verified becasue 1- the adress on ONE of the bills I sent in does not match and 2- my credit card scan was 'fuzzy' and the back wasn't signed. For my utility bill I sent in 2, one from 6 months ago with my old address and one from last month with my new address. So what else can I do??? Again I get on chat and guess what.....its noon on Friday and the cashier will not be back until Monday. Im sorry but what kind of BS is that??? At any rate I explained her my situation, and she said oh well since you sent in 2 different bills with both addresses it shouldn't be a problem. WELL OBVIOUSLY IT WAS A PROBLEM AN HOUR AGO! Surely whoever looked at my docs could see that. As far as my credit card...well I have had this scan on my computer for 2 years....my Netspend card....the only one I use now. And 20 other casinos didn't think this very same scan was fuzzy or seemed to be bothered by the fact that it wasn't signed. But whatever. I will try again.

And so what was the point of the lady calling me last night and verifying my details? Obviously none.

I expected a little better from Casinomeister Casino of the Year. Looks like this is going to turn into a minimum of a week ordeal. Is this normal with this group? Just to name a few, Casino33, Mandarin Palace, and Grand Prive all verified my documents while I was on the phone with them.

I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at

[blacklabrador]

I too just had a problem with Club world, see my post in this same category regarding a cashout. I am waiting till monday just like you for the cashier to get there. I am off to a horrible start with them and if my issue isnt handled monday, adios Club world.

[just play]

Their sister site did not accept the same exact documents that they did. I just closed the account. Don't need the hastle. I believe they said something about my scans not being clear enough.

Regarding Club World, I never had a problem there, but I haven't played there in maybe 1 year. Makes no sense to me, there are sister sites, one accepts docs and the other doesn't? (in my case)

Good luck to ya both.

[vinylweatherman]

Their sister site did not accept the same exact documents that they did. I just closed the account. Don't need the hastle. I believe they said something about my scans not being clear enough.

Regarding Club World, I never had a problem there, but I haven't played there in maybe 1 year. Makes no sense to me, there are sister sites, one accepts docs and the other doesn't? (in my case)

Good luck to ya both.

Well, this is a lack of consistency in their approach to verification, which might explain why there are these problems. SISTER sites should have the SAME criteria for verification. It seems that documents are being rejected on OPINION rather than fact, and whether an account is verified or not depends upon which members of staff are looking at the documents.

A utility bill from 6 months ago with an old address, and one from 2 months ago with the new address surely BACKS UP the story of a change of address 4 months ago, and therefore should NOT create a problem, but rather STRENGTHEN the credibility of the account details.

If verification difficulty is out of step with the competition, or even common sense, players will be lost to that competition. First impressions count more than later impressions, and a bad start could ensure the permanent loss of a player to a competitor who offered a problem free first withdrawal experience.

Signing the back of a card and sending it again should not be a problem, but often the problems involve asking the player for the impossible, and where the player has had no similar problems elsewhere with the same documentation, they will presume that it is nothing more than a stalling tactic, rather than a real need for deeper verification.

[P.V.]

I am fairly new to Club World Casino, so I just wanted to know if there is always so much red tape involved in the process.

I cashed out on Wednesday morning and later that morning sent in my documents. Thursday night I check my cashier to find that they declined my withdrawal and put the money back in my account. Why? Because my docs were not yet approved. Ok, so why decline my withdrawal and return the funds to my account? Why not just leave it as pending until my docs are approved? Pretty unethical. I get on chat and the support lady asks if she can call me to verify details on my account. Fine. We clear up an issue of my new address not matching the address on file. I opened my account some time ago but did not really start playing on it until recently....and moved 4 months ago. Supposedly that got straightened out. But cashier is not there yet to verify my documets.

48 hours from the time I sent in my docs (Friday morning) I now get an email saying my account is NOT verified becasue 1- the adress on ONE of the bills I sent in does not match and 2- my credit card scan was 'fuzzy' and the back wasn't signed. For my utility bill I sent in 2, one from 6 months ago with my old address and one from last month with my new address. So what else can I do??? Again I get on chat and guess what.....its noon on Friday and the cashier will not be back until Monday. Im sorry but what kind of BS is that??? At any rate I explained her my situation, and she said oh well since you sent in 2 different bills with both addresses it shouldn't be a problem. WELL OBVIOUSLY IT WAS A PROBLEM AN HOUR AGO! Surely whoever looked at my docs could see that. As far as my credit card...well I have had this scan on my computer for 2 years....my Netspend card....the only one I use now. And 20 other casinos didn't think this very same scan was fuzzy or seemed to be bothered by the fact that it wasn't signed. But whatever. I will try again.

And so what was the point of the lady calling me last night and verifying my details? Obviously none.

I expected a little better from Casinomeister Casino of the Year. Looks like this is going to turn into a minimum of a week ordeal. Is this normal with this group? Just to name a few, Casino33, Mandarin Palace, and Grand Prive all verified my documents while I was on the phone with them.

I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at

Since becoming a member I've seen player verification complaints almost every other day. Vinylweatherman hit this right on the head, first impressions = money and in today's market this can make or break you quickly. A few things caught my eye which bother me when reading your post.
• There appears to be multiple people dealing with your document issue, you mention the cashier and chat support. If they couldn't correct the issue what was the reason for the phone call? That's bothersome because I'd want to know exactly who handles my personal information and would expect it not to be multiple people dealing with the issue at hand.
• If the cashier does the verification and leaves for over 60 hours with you hanging then it's apparent they need a better system and one that can be accessed remotely but securely.
• You mentioned that your doc's had been stored on your computer for over 2 years, be careful. Not sure if you read this article but it should be a wakeup call for many. Hacker jailed over complex web crime.
Anyhow good luck and I hope it gets worked out quickly. I don't think it has anything to do with your luck, it's the verification process as a whole.

[nygirl30]

Yep they alway's give you the cahier's out till monday shit.. And if you cash out on a friday dont expect it until monday, they also dont process withdrawals on weekends..

If these places and not on CWG, if they could only process withdrawals as fast as they take your money!!

Life would be good!!!

[funeral979]

Yep they alway's give you the cahier's out till monday shit.. And if you cash out on a friday dont expect it until monday, they also dont process withdrawals on weekends..

If these places and not on CWG, if they could only process withdrawals as fast as they take your money!!

Life would be good!!!

Well im glad im not the only one with this issue. And I cashed out late Tuesday nite/early Wednesday morning.....and the earliest I will probably see my withdrawal to QT is Tuesday. I mean come on....noon on Friday and cashier wont be back until Monday. Its like they shot off the email to me saying sorry your docs are not good enough and then leave the office for 3 days.

[nisosbar]

They don't flush withdrawals either, at least not when I've asked. To be fair, it's never taken more than 48 hours for me to get paid from there, and I like their ClubWorldCasinos Slot, and the sister site Aladdin's Gold pays even faster.

The only thing is, Inet is also RTG and they pay lightning fast, so I deposit there more.

[Diane]

As a relatively new player at online casinos and new member to this group, I had to learn a lot through Trial and Error. It took about 3-4 times of sending stuff in to get validated/verified, but then I have been set ever since.

In regards to CWC related casinos ----- I had to go through the verification process twice; once for CW and once for Aladdin's Gold. However, after that when I wanted to play at any other sites they run, I only had to send email to cashier and support to explain that they already had my verified documents on file and then they automatically replicated the data for me at every other site. It wasn't that bad.

In terms of cashouts from CWC, they are the second fastest I have seen. (Super Slots is the fastest). If you use QT/UMW for deposit that created the "win" - money arrives the same time you get the approval which is anywhere from 12-24 hours after withdrawal request. I have had it be as short as 6 hours from Aladdin's Gold. I requested withdrawal to QT and 6 hours later it was in my account!!!

My other manner of depositing is from a segregated bank account using a debit card. Then I request an ACH withdrawal basically a wire direct into my account. For CWC, from time I request ACH, it usually takes 24-48 hours for approval (bonus removal etc) and then money arrives within 24-48 hours after approval. So I can't bitch about that.

Not sure why others have difficulty - but it has been smooth for me at all CWC sites for months.

Diane

[kavaman]

Clubworldcasinos is very strict when it comes to verification documents. I was asked to send them screenshot of my neteller account. And then i was asked to send a neteller screenshot on how i FUND my neteller account on top of all the other documents that were asked. So i had to search trough about 100 pages of neteller history to find them this information, (copy of neteller funding by cc) because i usually play in quite many places and have had some luck, so i had a decent bankroll.
However since everything got verified its a very nice place to play, but i think the verification can sometimes be a pain here. Im not sayings its hard for everyone, it just might.