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Hi Guyz!
My name is Leon … Greetings from tropical Darwin (Au).
I add my experiences with Silver Oak Casino to those who go before…
BUT specifically to those who may yet fall into a trap!
I am NOT “having a go” at this mob… simply telling the truth with backup!
Read on, and commit to memory, if you ever consider accessing Silver Oak
Casino.
Regards
Leon
ps.
I am also known by my general id: cogitoergosumleo -
Translation: I think therefore I am Leo(n).
This may be a verbose report, however the picture is complete & I make no
apologies!
==================================
The very first email to me & the start of my woes!:
From: Silver Oak Casino
to me: Thu, Dec 3, 2009 at 7:00 PM
DEPOSIT CONFIRMATION
Thank you Leon,
Your deposit to Silver Oak Casino has been processed successfully
and an amount of 30.00 USD has been credited to your Account
Your transaction will appear on your cardholder statement as:
$ 30.00 USD SilverOakCasino Southampton
If you have not already done so please fill out and send us this
Authorization Agreement.
This completed agreement is required for the processing of any payouts to
your account.
Please contact Customer Services for any questions about your recent
transaction.
========== Original Message ==========
From: me
Subject: When you were offline (via LivePerson)
Hi I have had several discussions with Mike re my withdrawal.
I submitted all required doc’s some 3/4 days ago.
Please advise if the doc’s were received and if they are now on file.
Regards,
Leon
=================================
Dec 6
I have previously (on 3 occasions) supplied ALL the docs reuested!!!
Please tell me what is holding up my withdrawal?
It took seconds for my cash to accepted by your cashier…
It now takes forever to regain my money…
NOT good enough!
I supplied passport, drivers licence & utility bill
PLUS copies of authorization duly signed
PLUS copies of front and back of visa card.
WHAT ELSE IS REQUIRED …
A PINT OF MY BLOOD?…
WHICH CAN BE ARRANGED!!!
PLEASE ALSO RESPOND TO ME OTHER THAN A STANDARD C0MPUTER ACKNOWLEDGEMENT.
Please respond immediately…
3 of your staff already have all the info.
Regards, Leon
==================================
SilverOak-Support to me Dec 9
Subject: Re: REQUIRED DOCUMENTATION
Dear Customer,
This is Mike K with Silver Oak Casino.
This info is already on file,
We are still missing authorization form for Visa# and copy of the mentioned
card
Sincerely,
Mike K
Silver Oak Casino
==================================
On Sun, Dec 6, 2009 at 1:17 AM, SilverOak-Withdrawals wrote:
Subject: When you were offline (via LivePerson)
Dear Customer,
This is Mike K with Silver Oak Casino.
No blood necessary, just a DNA sample, just kidding.
I know sometimes it seems that we put players thru hoops
but the processors require us to have full information on the customers.
The only thing missing is Authorization form & CC Copies:Visa#,
if you no longer have this visa just send the forms and put a note saying
you no longer use this card.
Remember once you do this its over,
you dont have to do this for every deposit or payout, just update with any
new cards in the future.
Sincerely,
Mike K
Silver Oak Casino
=================================
On Thu, Dec 10, 2009 at 11:18 PM, SilverOak-Withdrawals wrote:
Subject: When you were offline (via LivePerson)
Dear Customer,
This is Mike K with Silver Oak Casino.
Im glad you feel better about the casino but we did miss one thing, we still
need that document.
All you have to do is fill out the attached auth form and put a hand written
note on the top.
I no longer have this visa.
All the other documents are on file and have been since the first time you
sent them.
Sincerely,
Mike K
Silver Oak Casino
========== Original Message ==========
From: Leon
Subject: Re: Reference #: LTK146052314858X Attn: Mike K
G’day Mike!
It’s comforting to receive a humorous response from a “real” person.
You have rekindled my interest in SilverOak at a time when I was considering
to “cut my losses” & exit!
I attach a copy of the authorization form.
I also wish to inform you that I no longer use the card Visa#.
I used the visa card Visa# because it was the only one with a credit balance
I will now use Visa# in the name of me.
copies of front & back attached.
I will, in future, use this visa card for deposits/withdrawals.
Please advise how I can update this on your records.
Many thanks & kind regards from tropical Darwin!
Leon
==================================
From: Leon
to: SilverOak-Withdrawals ,
SilverOak-Support ,
accounts@silveroakcasino.com,
Dec 13, 2009 at 12:24 PM
Attn: MIke K RE: Withdrawal
G’day Mike!
Glad to oblige…
I attach the authorization form (duly signed and noted).
I also attach copies of Visa# both front & back.
I HAVE DONE THIS FOR THE THIRD TIME (final?)…
Many thnx & I anticipate a visit from Santa soon!
Wishing you & Silver Oak a bumper xmas!
Wishing me my money!!!
Leon
==================================
SilverOak-Withdrawals
to: me Sun, Dec 13, 2009 at 11:09 AM
Dear Customer,
This is Mike K with Silver Oak Casino.
We have everything except for the auth form for Visa#, just send the auth
form for the card signed.
Place a note at the top that you will no longer be using this card.
Sincerely,
Mike K
Silver Oak Casino
==================================
SilverOak-Withdrawals to me
show details Dec 13 (8 days ago)
Subject: When you were offline (via LivePerson)
Dear Customer,
This is Mike K with Silver Oak Casino. Excellent, were up to date…
Sincerely,
Mike K
Silver Oak Casino
==================================
Attn MIke K: Withdrawal of $250.00 - Reference #: LTK146052314858X
Leon Ergosum to SilverOak Dec 16
G’day Mike!
I note that my withdrawal (of $250.00) now shows PENDING…
There should now be NO FURTHER DELAYS!
Please adivise WHEN you will be processing my withdrawal…
& when should I expect to receive it in my bank?
This has been an “over the top” excercise for me…
I sincerely hope that I will NOT be put through these hoops again?
I now respectfully request my money as soon as possible!
Regards,
Leon
ps.
Please also explain why my anti virus program identifies Silver Oak
(casino.gen) in smartdownload.exe as a virus.
Is this a false positive?
==================================
SilverOak-Withdrawals to me
Mon, Dec 21, 2009 at 8:57 AM
Subject: When you were offline (via LivePerson)
Dear Customer,
This is Mike K with Silver Oak Casino.
Rtg has been in contact with the major antivirus companies.
It should be fixed with the next update,
the problem is our antifraud features capture you ip and computer and tag it
with a number,
some antiviruses see this as intrusive.
Also they redeposited your deposit into the account,
when you mix winnings from a free chip which has a max cashout
and a deposit with bonus that does not
this will voide the winnings on all of it, (my highlighting!)
They have replaced the depoist and bonus in the account.
Please contact if you have any doubts.
Sincerely,
Mike K
Silver Oak Casino
==================================
TODAY: Dec 21
Like a fool I signed in to Silveroak and noted that instead of 251.03 my
balance now was 60.00.
That’s where I decided to cut my losses.
Essentially they had restored my original deposit (30) + Bonus (30) = 60.
I recklessly spent the balance determined never to return (+ cut my losses!).
However the infidels did not let me go that easily!
My virus program detected a trojan as I was uninstalling the program!
I foolishly turned off my vius program to uninstall the casino.
All hell, bells & whistles happened when I uninstalled the program.
After some time running cleaners etc ... currently I am ok.
Lessons learned!!!
I will be posting this in as many blogs/sites/groups & toilets…
I own an adult group which may be a good start.
I do this in a serious attempt to save some poor soul from being ripped off!
PLEASE ADVISE ME OF ANY RELIABLE SITES THAT MAY BE INTERESTED , BAR YOURS OF COURSE!
Regards,
Leon (aka cogitoergosumleo)
write to me: ergosumleon@gmail.com
Reply With Quote
Originally Posted by cogitoergosumle
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