Slots Galore - bouncing emails

[pingpong]

Ok, so I made my first neteller withdrawal a week ago at Slotsgalore. Since then, I have tried to send them my documents to support@slotsgalore.com, finance@slotsgalore.com, cashier@slotsgalore.com and security@slotsgalore.com, but everytime the email bounce ("Delivery failure notification"). Also other emails to support faile to go through.

I cant imagine there's something wrong with my email-address (gmail) or the documents (same used at other casinos), but somehow slotsgalore's server wont receive them.

Live chat hasn,t been very helpful ("just try again later"/ "finance departement is closed now/"), and my two PMs to the casino representative here havent been answered yet (although she was logged on here on Oct 28). I tried to send an email from inside the casino, but havent gotten any response there either.

Since the withdrawal isnt very large (and a fax machine is out of reach), I am about to give up here. Anyone else having this kind of problem at slotsgalore?

[paulyt]

How big is total file size for all docs? I had the same trouble with an online bookie and had to send docs one or 2 at a time because their email account was setup stupidly and they couldn't accept emails with attachments over a certain file size. They may also be having problems with their email server.

[pingpong]

Originally Posted by paulyt

How big is total file size for all docs? I had the same trouble with an online bookie and had to send docs one or 2 at a time because their email account was setup stupidly and they couldn't accept emails with attachments over a certain file size. They may also be having problems with their email server.

I have thought of that, but even two e-mails without attachements have bounced. Could it be that their server have blacklisted e-mails sent from gmail-accounts?

[paulyt]

Originally Posted by pingpong

I have thought of that, but even two e-mails without attachements have bounced. Could it be that their server have blacklisted e-mails sent from gmail-accounts?

That could be the reason. Did you mention to CS that you're using a gmail account? Try sending an email with a random attachment from a diff email account and provider (one not in your name) and see if that bounces.

[pingpong]

Originally Posted by paulyt

That could be the reason. Did you mention to CS that you're using a gmail account? Try sending an email with a random attachment from a diff email account and provider (one not in your name) and see if that bounces.

I will try that, though blocking one of the largest email-providers seems odd.

[HeyMikey]

I had the same problem with them. I use Yahoo. I talked to support for 3 days and they couldn't help. I eventually faxed my documents and they got there and withdrawl processed.

[pingpong]

Well, I tried to send my documents from another email-address (that wasn't yahoo, aol, hotmail, gmail or that like), but that bounced too.

There seems to be something very strange going on with Slotsgalores' server. Live chat stated yesterday that they had absolutely no knowledge of any spamfilter, and that the problem must be on my or my country's side. I have never experienced anything like this before on any casino, though.

Since I do not have any fax machine within reasonable reach, I guess this is one those times you just give up. The withdrawal is under 100 dollar, and there is a limit for how much time and effort I can spend on this. No answers from the casino representative here was kind of disappointing, though.

[vinylweatherman]

Originally Posted by pingpong

Well, I tried to send my documents from another email-address (that wasn't yahoo, aol, hotmail, gmail or that like), but that bounced too.

There seems to be something very strange going on with Slotsgalores' server. Live chat stated yesterday that they had absolutely no knowledge of any spamfilter, and that the problem must be on my or my country's side. I have never experienced anything like this before on any casino, though.

Since I do not have any fax machine within reasonable reach, I guess this is one those times you just give up. The withdrawal is under 100 dollar, and there is a limit for how much time and effort I can spend on this. No answers from the casino representative here was kind of disappointing, though.

I rather suspect it is THEIR fault. For whatever reason, it seems ALL your email are being bounced. If they accept you as a player they SHOULD be able to have a system capable of receiving your emails. You have effectively ruled out your end, and your content, by the various different variations you have tried.

The casino needs to get their tech team on the case, not their CS. The bounce is proof of DELIBERATE rejection of your email by a server in the chain, and to a "tech", the content of your "bounce" message will tell them what the problem is. It's a pity the rep is unresponsive, otherwise you could paste your "bounce" message to them, and have them pass it to their "tech" team for analysis.
YOUR withdrawal might be under $100, but the same problem could affect a player having a more substantial withdrawal.

[froosh]

The same thing happend to me. Try not to replying to there emails and send a new email to the support@slotsg** instead, that worked for me!

The reason for there rejections is probably there own emails that is included if you push the reply button which is kind of funny :P

[rockycatt]

Security@slotsgalore.com TRY THIS FIRST LETTER IS CAPITAL

HERE IS MORE

Tel: 1-866-546-0449
Int: +599-9-7331285
Fax: 1-800-887-8691
E: security@slotsgalore.com
Url: www.slotsgalore.com