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Slots Galore - bouncing emails

Discussion in 'Casino Complaints - Non-Bonus Issues' started by pingpong, Nov 1, 2009.

    Nov 1, 2009
  1. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    Ok, so I made my first neteller withdrawal a week ago at Slotsgalore. Since then, I have tried to send them my documents to This email is not visible to you., This email is not visible to you., This email is not visible to you. and This email is not visible to you., but everytime the email bounce ("Delivery failure notification"). Also other emails to support faile to go through.

    I cant imagine there's something wrong with my email-address (gmail) or the documents (same used at other casinos), but somehow slotsgalore's server wont receive them.

    Live chat hasn,t been very helpful ("just try again later"/ "finance departement is closed now/"), and my two PMs to the casino representative here havent been answered yet (although she was logged on here on Oct 28). I tried to send an email from inside the casino, but havent gotten any response there either.

    Since the withdrawal isnt very large (and a fax machine is out of reach), I am about to give up here. Anyone else having this kind of problem at slotsgalore?
     
  2. Nov 1, 2009
  3. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    How big is total file size for all docs? I had the same trouble with an online bookie and had to send docs one or 2 at a time because their email account was setup stupidly and they couldn't accept emails with attachments over a certain file size. They may also be having problems with their email server.
     
  4. Nov 1, 2009
  5. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    I have thought of that, but even two e-mails without attachements have bounced. Could it be that their server have blacklisted e-mails sent from gmail-accounts?
     
  6. Nov 1, 2009
  7. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    That could be the reason. Did you mention to CS that you're using a gmail account? Try sending an email with a random attachment from a diff email account and provider (one not in your name) and see if that bounces.
     
  8. Nov 1, 2009
  9. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    I will try that, though blocking one of the largest email-providers seems odd.
     
  10. Nov 1, 2009
  11. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    Same Problem

    I had the same problem with them. I use Yahoo. I talked to support for 3 days and they couldn't help. I eventually faxed my documents and they got there and withdrawl processed.
     
    1 person likes this.
  12. Nov 3, 2009
  13. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    Update

    Well, I tried to send my documents from another email-address (that wasn't yahoo, aol, hotmail, gmail or that like), but that bounced too.

    There seems to be something very strange going on with Slotsgalores' server. Live chat stated yesterday that they had absolutely no knowledge of any spamfilter, and that the problem must be on my or my country's side. I have never experienced anything like this before on any casino, though.

    Since I do not have any fax machine within reasonable reach, I guess this is one those times you just give up. The withdrawal is under 100 dollar, and there is a limit for how much time and effort I can spend on this. No answers from the casino representative here was kind of disappointing, though.
     
  14. Nov 8, 2009
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I rather suspect it is THEIR fault. For whatever reason, it seems ALL your email are being bounced. If they accept you as a player they SHOULD be able to have a system capable of receiving your emails. You have effectively ruled out your end, and your content, by the various different variations you have tried.

    The casino needs to get their tech team on the case, not their CS. The bounce is proof of DELIBERATE rejection of your email by a server in the chain, and to a "tech", the content of your "bounce" message will tell them what the problem is. It's a pity the rep is unresponsive, otherwise you could paste your "bounce" message to them, and have them pass it to their "tech" team for analysis.
    YOUR withdrawal might be under $100, but the same problem could affect a player having a more substantial withdrawal.
     
  16. Nov 10, 2009
  17. froosh

    froosh Dormant account PABaccred

    Occupation:
    marketing
    Location:
    Sweden
    The same thing happend to me. Try not to replying to there emails and send a new email to the support@slotsg** instead, that worked for me! :thumbsup:

    The reason for there rejections is probably there own emails that is included if you push the reply button which is kind of funny :p
     
    Last edited: Nov 10, 2009
  18. Nov 10, 2009
  19. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    This email is not visible to you. TRY THIS FIRST LETTER IS CAPITAL :confused:

    HERE IS MORE

    Tel: 1-866-546-0449
    Int: +599-9-7331285
    Fax: 1-800-887-8691
    E: This email is not visible to you.
    Url: You must register/login in order to see the link.
     
  20. Nov 10, 2009
  21. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Any update ?
     
  22. Nov 10, 2009
  23. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    THEY BELONG TO THIS GROUP HERE THEY ARE

    English Harbour Group
    Caribbean Gold RNG/Software


    English Harbour RNG/Software


    Millionaire Casino RNG/Software


    Silver Dollar Casino RNG/Software


    Slots Galore RNG/Software


    Super Slots RNG/Software


    VIP Slots RNG/Software
     
  24. Nov 11, 2009
  25. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    BUMP Id realy like to see a up date please
     
  26. Nov 11, 2009
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Alternate address

    Hi pingpong, sorry to hear of the difficulties you are having. I thought maybe by post would be a way to go for you, and took the liberty of contacting their livechat:

    It's disturbing to here that the rep has not responded to your inquiry. If they have, perhaps they could just indicate so in this thread, without of course revealing anything of a personal nature.

    I know you said you only have so much time to spend on this issue, but I do hope you pursue it. I hate to see a casino keep a player's funds due to such an issue. It rewards them for bad behaviour IMO. I'm sure that a number of players give up on such issues, unjustly increasing a casino's bottom line.
     
    1 person likes this.
  28. Nov 14, 2009
  29. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    Sorry for not responding earlier.

    1. I also got the advice by a livechat representative to send the e-mail with the documents to This email is not visible to you. instead. That seemed to work, cause I finally received the funds a couple of days later.

    2. The casinomeister representative sent me a message some days ago, saying that she had been on holiday. She would look into the bouncing-problem.

    I hope they will aknowledge the problem now, this took far too long. And I guess I was just lucky to bump into a live chat representative with some good advice in the end.

    Thanks for trying to help me, jasminebed!!
     
    1 person likes this.

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