Slots Galore - bouncing emails

pingpong

Experienced Member
Joined
Jan 23, 2005
Location
Oslo, Norway
Ok, so I made my first neteller withdrawal a week ago at Slotsgalore. Since then, I have tried to send them my documents to [email protected], [email protected], [email protected] and [email protected], but everytime the email bounce ("Delivery failure notification"). Also other emails to support faile to go through.

I cant imagine there's something wrong with my email-address (gmail) or the documents (same used at other casinos), but somehow slotsgalore's server wont receive them.

Live chat hasn,t been very helpful ("just try again later"/ "finance departement is closed now/"), and my two PMs to the casino representative here havent been answered yet (although she was logged on here on Oct 28). I tried to send an email from inside the casino, but havent gotten any response there either.

Since the withdrawal isnt very large (and a fax machine is out of reach), I am about to give up here. Anyone else having this kind of problem at slotsgalore?
 

paulyt

Experienced Member
Joined
Sep 26, 2009
Location
Sydney
How big is total file size for all docs? I had the same trouble with an online bookie and had to send docs one or 2 at a time because their email account was setup stupidly and they couldn't accept emails with attachments over a certain file size. They may also be having problems with their email server.
 

pingpong

Experienced Member
Joined
Jan 23, 2005
Location
Oslo, Norway
How big is total file size for all docs? I had the same trouble with an online bookie and had to send docs one or 2 at a time because their email account was setup stupidly and they couldn't accept emails with attachments over a certain file size. They may also be having problems with their email server.

I have thought of that, but even two e-mails without attachements have bounced. Could it be that their server have blacklisted e-mails sent from gmail-accounts?
 

paulyt

Experienced Member
Joined
Sep 26, 2009
Location
Sydney
I have thought of that, but even two e-mails without attachements have bounced. Could it be that their server have blacklisted e-mails sent from gmail-accounts?

That could be the reason. Did you mention to CS that you're using a gmail account? Try sending an email with a random attachment from a diff email account and provider (one not in your name) and see if that bounces.
 

pingpong

Experienced Member
Joined
Jan 23, 2005
Location
Oslo, Norway
That could be the reason. Did you mention to CS that you're using a gmail account? Try sending an email with a random attachment from a diff email account and provider (one not in your name) and see if that bounces.

I will try that, though blocking one of the largest email-providers seems odd.
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Same Problem

I had the same problem with them. I use Yahoo. I talked to support for 3 days and they couldn't help. I eventually faxed my documents and they got there and withdrawl processed.
 

pingpong

Experienced Member
Joined
Jan 23, 2005
Location
Oslo, Norway
Update

Well, I tried to send my documents from another email-address (that wasn't yahoo, aol, hotmail, gmail or that like), but that bounced too.

There seems to be something very strange going on with Slotsgalores' server. Live chat stated yesterday that they had absolutely no knowledge of any spamfilter, and that the problem must be on my or my country's side. I have never experienced anything like this before on any casino, though.

Since I do not have any fax machine within reasonable reach, I guess this is one those times you just give up. The withdrawal is under 100 dollar, and there is a limit for how much time and effort I can spend on this. No answers from the casino representative here was kind of disappointing, though.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, I tried to send my documents from another email-address (that wasn't yahoo, aol, hotmail, gmail or that like), but that bounced too.

There seems to be something very strange going on with Slotsgalores' server. Live chat stated yesterday that they had absolutely no knowledge of any spamfilter, and that the problem must be on my or my country's side. I have never experienced anything like this before on any casino, though.

Since I do not have any fax machine within reasonable reach, I guess this is one those times you just give up. The withdrawal is under 100 dollar, and there is a limit for how much time and effort I can spend on this. No answers from the casino representative here was kind of disappointing, though.

I rather suspect it is THEIR fault. For whatever reason, it seems ALL your email are being bounced. If they accept you as a player they SHOULD be able to have a system capable of receiving your emails. You have effectively ruled out your end, and your content, by the various different variations you have tried.

The casino needs to get their tech team on the case, not their CS. The bounce is proof of DELIBERATE rejection of your email by a server in the chain, and to a "tech", the content of your "bounce" message will tell them what the problem is. It's a pity the rep is unresponsive, otherwise you could paste your "bounce" message to them, and have them pass it to their "tech" team for analysis.
YOUR withdrawal might be under $100, but the same problem could affect a player having a more substantial withdrawal.
 

froosh

Dormant account
PABaccred
Joined
Oct 25, 2009
Location
Sweden
The same thing happend to me. Try not to replying to there emails and send a new email to the [email protected]** instead, that worked for me! :thumbsup:

The reason for there rejections is probably there own emails that is included if you push the reply button which is kind of funny :p
 
Last edited:

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
THEY BELONG TO THIS GROUP HERE THEY ARE

English Harbour Group
Caribbean Gold RNG/Software


English Harbour RNG/Software


Millionaire Casino RNG/Software


Silver Dollar Casino RNG/Software


Slots Galore RNG/Software


Super Slots RNG/Software


VIP Slots RNG/Software
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Alternate address

Hi pingpong, sorry to hear of the difficulties you are having. I thought maybe by post would be a way to go for you, and took the liberty of contacting their livechat:

Gia: Welcome to Casino Support. How may I assist you today?
you: Hi. A player is having problems with emails bouncing to your casino. Do you have a mail address please?
Gia: What e-mail address are you sending the e-mails to?
you: it is not me, but a fellow forum member at www.casinomeister.com
you: I'm in canada and can't play with you
you: I can give you a link to the thread
Gia: Please be advised that he can send us e-mails at [email protected]
you: but I'd like to post a snail mail address for him to try please
Gia: All our casinos are properties of English Harbour Casino.
you: https://www.casinomeister.com/forums/threads/slots-galore-bouncing-emails.34324/
you: thank you. I'll post that for him.
you: But could you please provide me with a mail address for him
Gia: You're Welcome
you: still there gia?
Gia: Yes, unfortunately we cannot accept any mail. Since we are an online based casino, we only accept information though e-mails.
Gia: Is there anything else I can help you with?
you: No. I've never heard of an online casino that could not be reached by mail. Thanks for the suggestion to email english harbour, I'll pass it on.

It's disturbing to here that the rep has not responded to your inquiry. If they have, perhaps they could just indicate so in this thread, without of course revealing anything of a personal nature.

I know you said you only have so much time to spend on this issue, but I do hope you pursue it. I hate to see a casino keep a player's funds due to such an issue. It rewards them for bad behaviour IMO. I'm sure that a number of players give up on such issues, unjustly increasing a casino's bottom line.
 

pingpong

Experienced Member
Joined
Jan 23, 2005
Location
Oslo, Norway
Sorry for not responding earlier.

1. I also got the advice by a livechat representative to send the e-mail with the documents to [email protected] instead. That seemed to work, cause I finally received the funds a couple of days later.

2. The casinomeister representative sent me a message some days ago, saying that she had been on holiday. She would look into the bouncing-problem.

I hope they will aknowledge the problem now, this took far too long. And I guess I was just lucky to bump into a live chat representative with some good advice in the end.

Thanks for trying to help me, jasminebed!!
 
Top