Slots Galore - bouncing emails

[silkprint]

Any update ?

[rockycatt]

THEY BELONG TO THIS GROUP HERE THEY ARE

English Harbour Group
Caribbean Gold RNG/Software


English Harbour RNG/Software


Millionaire Casino RNG/Software


Silver Dollar Casino RNG/Software


Slots Galore RNG/Software


Super Slots RNG/Software


VIP Slots RNG/Software

[rockycatt]

BUMP Id realy like to see a up date please

[Jasminebed]

Hi pingpong, sorry to hear of the difficulties you are having. I thought maybe by post would be a way to go for you, and took the liberty of contacting their livechat:

Gia: Welcome to Casino Support. How may I assist you today?
you: Hi. A player is having problems with emails bouncing to your casino. Do you have a mail address please?
Gia: What e-mail address are you sending the e-mails to?
you: it is not me, but a fellow forum member at www.casinomeister.com
you: I'm in canada and can't play with you
you: I can give you a link to the thread
Gia: Please be advised that he can send us e-mails at support@englishharbour.com
you: but I'd like to post a snail mail address for him to try please
Gia: All our casinos are properties of English Harbour Casino.
you: http://www.casinomeister.com/forums/...tml#post329567
you: thank you. I'll post that for him.
you: But could you please provide me with a mail address for him
Gia: You're Welcome
you: still there gia?
Gia: Yes, unfortunately we cannot accept any mail. Since we are an online based casino, we only accept information though e-mails.
Gia: Is there anything else I can help you with?
you: No. I've never heard of an online casino that could not be reached by mail. Thanks for the suggestion to email english harbour, I'll pass it on.

It's disturbing to here that the rep has not responded to your inquiry. If they have, perhaps they could just indicate so in this thread, without of course revealing anything of a personal nature.

I know you said you only have so much time to spend on this issue, but I do hope you pursue it. I hate to see a casino keep a player's funds due to such an issue. It rewards them for bad behaviour IMO. I'm sure that a number of players give up on such issues, unjustly increasing a casino's bottom line.

[pingpong]

Sorry for not responding earlier.

1. I also got the advice by a livechat representative to send the e-mail with the documents to support@englishharbor.com instead. That seemed to work, cause I finally received the funds a couple of days later.

2. The casinomeister representative sent me a message some days ago, saying that she had been on holiday. She would look into the bouncing-problem.

I hope they will aknowledge the problem now, this took far too long. And I guess I was just lucky to bump into a live chat representative with some good advice in the end.

Thanks for trying to help me, jasminebed!!