Error on Wheel of Fortune Game at Bet365

[LonelyHearts]

Another update.

I had contacted Bet365 through their livechat feature. One of the questions I asked was what happens if, after the re-adjustments, my account has a negative balance, will I owe you any money? The reply was as follows:

No, you will not owe us any money. If it is the case that your account is in a negative balance after it has been rectified, we will cover the costs.

They have sent me a transcript of the conversation.

Not quite sure how to read this answer, are they saying they won;t try and get back what I'd already withdrawn?

Having done a bit of research it appears there was a similar case on Betfair poker where 6 players stayed up all night playing high stakes six packs going all in on the first hand, and as one person won everyone else came second, they all got paid out.

Similarly BF froze their accounts.....no idea if they came to an agreement......rumoured to have taken over a million in a few hours.

Dude I dont even know why you even came on here and made this publicly. Somethings should have been kept to yourself. If they lose so be it. Im here to win as much of their money as I can. If its in my bank account. Tough luck its mines. I wouldnt email support or anything. I woulda just withdrawn and that was that!

[Simmo!]

My (non legal) take is this. If an error is caught before the money is sent then the T&C's cover game errors clearly enough, bummer that it is - it happened to me once too ($10k). However, if they have sent you the money then IMO that transaction should be honoured and knowing Bet365 my bet is that it probably will be.

Plus, if it was a game/software error then it is more than likely that Bet365 can reclaim remuneration from Wagerworks anyway (the game manufacturer) so they probably won't be out of pocket.

[lee_bumble]

I'm absolutly speechless. What are you dicking around at? Get the money spent have a good time and shut up!

Job done!

[Slotster!]

This is incredible.

When I was reading through the first post, I entirely assumed they had got confused with 1000 coins and £1000 -- easily done especially at Wagerworks if you're not slot proficient.

The fact it was a 'malfunction' of some sort and the cash was paid out is amazing.

Please do keep us up to date and if there are any software/casino reps around - I'd be intrigued to hear their take.

[Mouche12]

You know what I think? I know the opposite is the case in most T&C's, but I think a computer error should be the casino's responsibility and for its own account. If I read this, and the other story about a 10,000 win and subsequent removal because of a computer error... terrible! Where is the player's protection? He/she should be able to rely completely on the reliability of the software. Am I the only one who thinks this?

Imagine, you win a big jackpot... after which you are being told that it was a computer error?? I think that this is unacceptable!

[Wildfire7]

IMO the player in this kind of scenario should be entitled to some sort of compensation. Especially as in this case where the guys spending hours of his own valuable time playing. (and all for nothing)

All this does is totally undermine confidence in the player, say the player goes on another good run, it would always be at the back of his mind that theres a software glitch.

Emailing the player and using language such as investigations is well out of order, this just makes the player sit and worry as if hes a criminal whose been caught out.

Obviously they need to investigate any problems on the software, but give the player some credit, try and be at the very least diplomatic.

Mike