My latest Rival experience....I'm done

[oldtrvlagt]

I've played almost all the Rivals...won some...lost some so it isn't about winning or losing. I've played at Mayan Fortune for maybe a year and a half. Cashed out a few times..no biggy. I deposited Tuesday and lost. Received an email from them after that regarding a whopping $10 free on Friday. I decided NOT to use my original laptop as it overheats and is a pain in the butt after about 30 minutes. Having bought a new one I thought...I'll just download the software on that and play. Well.....I downloaded the software and signed in and I got a nifty little message that said my account was locked. Now, I have NEVER had this happen before. Bonus banned yes...account locked no. So, thinking it was a glitch I naively email support. They said:

Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

As by the user agreement, only one account per casino per household/computer/ip is allowed and therefore your account was locked.

Of course I said:

I understand the user agreement...I DO NOT WANT another account...I have a NEW computer that I downloaded the software on. I thought I had the correct username and password. If I didn't then why did it log me in..and then I get the message my account is locked? I DID NOT sign up for a NEW account. Would someone like to explain this further? And who really cares if I play at more than one Rival casino? As long as I spend money, abide by the T & C's, and have only one account?

And then they said:

Following up on your email.

We would like you to know that it is indeed allowed to have one account at each casino, however only one account per casino, per household/computer/ip-address is allowed.

As such, there are a number of multiple account created at your household, at this and other Rival casinos, which is why your account was flagged and locked by the system.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Don
Mayan Fortune Customer Service

Then I said:

Sorry but my husband has two accounts at two different Rival casinos that I do not. No one else lives here so I would like to know who does..unless it is the dogs. I have never had this problem in the past and just played a few days ago and you accepted the deposit. I think if you can take the money you can explain further.

Then finally:

Your account has once again been reviewed by management, however, the decision stands.

If you have any questions, please don't hesitate to contact our support staff.


Kind Regards,

Security Manager
Mayan Fortune

I'm done...I now, after reading these emails,I DO NOT trust ANY of them. How am I supposed to when NO ONE wants to give a straight answer? They can certainly take deposits and have had NO problem in doing so and then out of the BLUE lock my account? I don't think so.... as a disclaimer this is my own personal experience (one I didn't think I would ever have to go through)..everyone else may have no trouble at all but I have lost all faith in this whole lot. I've thought about this the last couple of days and decided it isn't worth the hassle...I have no need to defend myself when I have done NOTHING wrong. Life is too short! l

[vegetagirl2008]

That is the most stupidest thing I ever heard of. How about when your home and you have to reset your modem, doesn't your IP address change. You cannot have the same IP address for a lifetime. That does not happen. I hope you get this sorted out.

[Balky]

I play Rival alot, love their slots and keno, but this is extremely unprofessional. They deny your right to play from another PC if you have trouble with your computer or have bought a new one?!? How can the management consider this issue and confirm the decision? I dont get this!

[doomed4ever]

LOL This is about the dumbest thing I have ever heard crawl from a casinos mouth. I work with multiple PCS daily weekly and somtimes over many IPS ... e.g i travel alot becuase of work and between those times and moments of peace I can spend an hour or 3 trying to hit big. So bad its damn funny. I remember shooting an email of to 32red told em I would be playing from a different country IP. Less than 1 hour later the reply - "no probs enjoy we have marked this down on your account". I lost 400 in the session abroad. Are you listening Mr Rival :? nuff said!

[Westland Bowl]

Are frontal lobotomies a requirement for Rival casino owners? I'm surprised Rival hasn't considered that a player may change or upgrade to a new computer. And what's with this evasive answers that don't address the question at hand? I've seen this before....let's see....wait, oh yeah, it reminds me of Heroes Casino management.

[paulcr]

This happened to me too at DaVinci Gold and Vegas Regal.

I was a regular player for months. Got a new laptop and reinstalled the software for them, used the correct username and password and voila, locked accounts. I played fine earlier that day as well.

I am amazed that any rival casinos can be considered for accredited status while these problems exist.

[GGW Laurie]

Just downright stupidity on Rivals part, thats just freaking unreal................laurie

[bb28]

I think a rival rep should address this issue and be willing to respond, particularly concerning account closure when the OP is pretty clear about there being NO duplicate accounts.

[mistye81]

Been there, I think that the Rival system automatically locks you out, and it is up to the particular casino management to decide whether you are worth opening the account back up. I had my accounts locked across them all except Slotocash, and only a few of them allowed me to have my account reinstated. Mayan Fortune was not one of them, they refused, along with several others. I don't understand it, and never will. I had been a depositing player at all of them.

[paulcr]

They may lose a lot of customers who may be upgrading to Windows 7 shortly and choosing to do a clean install.