My latest Rival experience....I'm done

[vinylweatherman]

@ oldtrvlagt and paulcr

I'm sorry we made a mistake with your accounts. I found them closed in our back end. I just wanted to pop by and tell you they have been re-opened and you will find a $50 Free Chip in your cashier as an apology for the whole issue.

Sorry I missed this thread.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

WHY is this happening. It is UTTER NONSENSE. How the HELL does upgrading your PC result in all the alarm bells going off in your "back end". These players didn't meet with such sensible approaches from OTHER Rivals, who started handing out accusations of "multiple accounts", and WILL NOT SEE SENSE that it was a mistake - a cock-up where upgrading to a new PC messed up the anti-fraud system.

WE can have NO CONFIDENCE in the fairness of an anti-fraud system that acts in this irrational manner when faced with VERY LEGITIMATE matters such as a player getting a new PC. What is WORSE is that in some cases WINNINGS can be CONFISCATED WITHOUT APPEAL based on these "flags", and even where NO winnings are involved, even though the player is INNOCENT, and a MISTAKE found in the Rival "back end", there are other Rival casinos that STILL insist the player is GUILTY despite evidence to the contrary.

There is clearly something SERIOUSLY WRONG with the automated fraud detection systems, which probably means they have been programmed on a FALSE PREMISE of how to detect incoming fraud events, perhaps based on a flawed model of how the internet, ISPs, client machines, and destination servers, interact in the REAL WORLD, rather than the THEORETICAL DESIGN MODEL of the internet.

For example, there are STILL those misguided fools in the industry that believe in the THEORETICAL notion of PERMANENT and STATICALLY ASSIGNED client IP addresses. Completely FALSE for most PERSONAL customers, there simply are not enough unique IP addresses to go around, and ISPs now dynamically allocate IP addresses from a pool each time a modem, INCLUDING broadband, is switched on. Eventually, as the industry expands, you will get TWO (or more) players at the SAME casino within the same ISP "pool", and there may come a time when they are allocated with each other's dynamic IP address, and play at the same casino. This might SEEM to indicate these players are "connected", but they are not.

ANOTHER factor is SECOND HAND PCs, this creates completely spurious "connections" between the PREVIOUS owner, and the CURRENT owner. This is to be expected, since even after considerable refurbishment before resale, if it is same motherboard, it will retain it's original MAC address.

MANY people cannot afford NEW computers, so buy refurbished machines instead, which are often more than good enough for "the internet", at a fraction of the cost. Just because they gamble, it does NOT mean they throw their money around in all aspects of their lifestyle.

There is even the FACT that people move house occasionally, and rarely do they give the prospective purchaser a list of casinos they have had accounts at, and where the new purchaser will undoubtedly face enhanced scrutiny were they also to register as a new player - which they genuinely are in most cases. The purchaser will NOT therefore see the need to "sort it out with CS" before opening an account, they will read the terms, and know they comply with them.

Other casinos get things wrong, but Rival are so damn "trigger happy" with their fraud flags, and so INCAPABLE of taking a common sense approach to reviewing the automated decision, preferring instead to consider the system infallible.

[Nifty29]

Other casinos get things wrong, but Rival are so damn "trigger happy" with their fraud flags, and so INCAPABLE of taking a common sense approach to reviewing the automated decision, preferring instead to consider the system infallible.

Good point.

Its interesting to note that the most successful Rival casinos are the ones that dont rely solely on the backend promo/fraud systems e.g. SlotoCash and now Vegas Regal.

In fact, Ive shifted some of my play to Vegas Regal now as Im so impressed with the efforts of Nicolas here - now if we could only make the payouts faster....Nicolas???

[10pins]

they just want to give bonuses but they don't want to pay. we got 2 new computers. tom played at a rival casino but they won't pay him. apparently my daughter has played at that casino. (club casino) she used our old computer. he did not even know it. they could have denied him the game before he played. they llet him cash out and everything. later sent a message that there was a duplicate account. he put his address in to begin with. why didn't they just check it out then. no good

[vinylweatherman]

they just want to give bonuses but they don't want to pay. we got 2 new computers. tom played at a rival casino but they won't pay him. apparently my daughter has played at that casino. (club casino) she used our old computer. he did not even know it. they could have denied him the game before he played. they llet him cash out and everything. later sent a message that there was a duplicate account. he put his address in to begin with. why didn't they just check it out then. no good

More stupidity, strictly more than one account per household, but this is an UNREASONABLE term in such circumstances. Is not your daughter ENTITLED to her PRIVACY as an ADULT, and by not paying your husband, your daughters right to privacy has been DISREGARDED, since maybe she didn't WANT her parents to know she gambled a little online. This is NOT "common sense", there are MANY households with MORE that one adult, in fact this is probably the MAJORITY of households.

It should be up to the system to spot the duplicate addresses STRAIGHT AWAY, and lock down the account for review before a deposit is even POSSIBLE. The system supposedly cannot act this fast, yet it CAN act LIGHTNING fast when a player merely uses their OLD account on a new PC.

It looks like they have NOT implemented prior checking at this level when there is a potential DEPOSIT coming, and of course, if your husband had LOST, he would never have known he would not have been paid, and may have continued to deposit under this false impression. The casino CANNOT lose under these circumstances, but it CAN win by ONLY checking for this at time of withdrawal.

Don't any of the managers of these casinos have any idea what "family" and "household" are all about, and how it works in the REAL world.

This kind of behaviour from casinos only serves to convince the player community that much of this "rampant fraud" is nothing more than "normal honest conduct" in the real world, with ACTUAL fraud (in the sense of someone DELIBERATELY setting out to deceive casinos) being overrepresented by inclusion of all these cases where Dad and Daughter, or Husband and Wife really had no idea each other gambled, let alone chose the same casino. Add this to all the misfires due to "real world" internet against "theory", and how much REAL fraud is involved, and how much "fraud" is really down to terms that are often impossible for any player to be CERTAIN to have abided by, because the actions of others NOT "connected" to them in a conspiratorial sense are involved (such as bought a house of a player, or an old PC from one, or even having a "cheap" ISP with a very limited pool of IP addresses creating many spurious connections).

[NicolasJohnson]

More stupidity, strictly more than one account per household, but this is an UNREASONABLE term in such circumstances. Is not your daughter ENTITLED to her PRIVACY as an ADULT, and by not paying your husband, your daughters right to privacy has been DISREGARDED, since maybe she didn't WANT her parents to know she gambled a little online. This is NOT "common sense", there are MANY households with MORE that one adult, in fact this is probably the MAJORITY of households.

It should be up to the system to spot the duplicate addresses STRAIGHT AWAY, and lock down the account for review before a deposit is even POSSIBLE. The system supposedly cannot act this fast, yet it CAN act LIGHTNING fast when a player merely uses their OLD account on a new PC.

It looks like they have NOT implemented prior checking at this level when there is a potential DEPOSIT coming, and of course, if your husband had LOST, he would never have known he would not have been paid, and may have continued to deposit under this false impression. The casino CANNOT lose under these circumstances, but it CAN win by ONLY checking for this at time of withdrawal.

Don't any of the managers of these casinos have any idea what "family" and "household" are all about, and how it works in the REAL world.

This kind of behaviour from casinos only serves to convince the player community that much of this "rampant fraud" is nothing more than "normal honest conduct" in the real world, with ACTUAL fraud (in the sense of someone DELIBERATELY setting out to deceive casinos) being overrepresented by inclusion of all these cases where Dad and Daughter, or Husband and Wife really had no idea each other gambled, let alone chose the same casino. Add this to all the misfires due to "real world" internet against "theory", and how much REAL fraud is involved, and how much "fraud" is really down to terms that are often impossible for any player to be CERTAIN to have abided by, because the actions of others NOT "connected" to them in a conspiratorial sense are involved (such as bought a house of a player, or an old PC from one, or even having a "cheap" ISP with a very limited pool of IP addresses creating many spurious connections).

Well your posts, as well as our experience with this:
http://www.casinomeister.com/forums/...l-rip-you.html

Has prompted us to change our policy. No longer will duplicate accounts be blocked automatically (expect in extreme circumstances, like a charge back player). From now on, if we see duplicate accounts that raise bonus abuse red flags, we will go over it manually, to ensure we treat all our players fairly!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[amatrine]

I guess I am lucky. My computer died and I just bought a new one.
I went into one of my rivals, and loaded and it came up no problem.
Do not know if that will be the case for all of them, but so far so good.

That sucks that happened to you. If I have any issues will let you know. I have only loaded one so far.

Ama

[snoddy]

I too have had problems which are still ongoing. I have had several Rival accounts but following a withdrawal at one of them I lost all promotions apart from Slotocash. I complained only to be told I had multiple accounts at one or more - complete rubbish. I do play with 3 computers in the house.
I now have several accounts that are locked also. If I open a new account I do not recieve any promotions.
However I must say that Sloto have never bonus banned or locked my account.
Strangely enough I recently opened an account at Vanguard. I did not get the free chip offer but they have offered me some bonuses. I have made several deposits some with bonuses. My last depost I managed to win quite a lot on money thanks to 3 little yellow space ships on Cosmic quest 2. - I did not use a bonus. I made the withdrawal on the 7/10. Its still being processed. Having read through previous issues on the forum I am a little nervous about the withdrawal. Will I get my money ! I usually get an email asking for docs but not this time. So I sent them anyway. I also contacted live chat asking them to confirm receipt of the docs as I have never heard anything. They did confirm.
So we shall see. I do realise they usually make most of their 5 business day policy for payouts - why I dont know. Sloto take less than 24 hours. I once had to wait 8 business days for a rival casino to pay out.
Watch this space.

[nisosbar]

I too have had problems which are still ongoing. I have had several Rival accounts but following a withdrawal at one of them I lost all promotions apart from Slotocash. I complained only to be told I had multiple accounts at one or more - complete rubbish. I do play with 3 computers in the house.
I now have several accounts that are locked also. If I open a new account I do not recieve any promotions.
However I must say that Sloto have never bonus banned or locked my account.
Strangely enough I recently opened an account at Vanguard. I did not get the free chip offer but they have offered me some bonuses. I have made several deposits some with bonuses. My last depost I managed to win quite a lot on money thanks to 3 little yellow space ships on Cosmic quest 2. - I did not use a bonus. I made the withdrawal on the 7/10. Its still being processed. Having read through previous issues on the forum I am a little nervous about the withdrawal. Will I get my money ! I usually get an email asking for docs but not this time. So I sent them anyway. I also contacted live chat asking them to confirm receipt of the docs as I have never heard anything. They did confirm.
So we shall see. I do realise they usually make most of their 5 business day policy for payouts - why I dont know. Sloto take less than 24 hours. I once had to wait 8 business days for a rival casino to pay out.
Watch this space.

Did you get paid?