My latest Rival experience....I'm done

[oldtrvlagt]

Update....just downloaded another one and the same thing happened "account locked".

Now, to add to this drama, I received an email from someone affiliated with Mayan Fortune that straightened out my account. I did download and was able to log in o.k. That still, IMHO, doesn't make it right, and it means that I would have to know someone who could "fix" my account at each casino as I'm assuming each one will say "account locked". All of this over downloading to a new PC. My decision to NOT play still stands.

Thanks..and good luck everybody.

[cheetahwind]

I'm on the opposite. So far I've had some rather good luck with Mayan. Have cashed out on several occasions and have always felt the customer service was great. Have you actually tried to use live chat or e-mail them? Most of the times I contact them and any issue I have is normally resolved within the hour.

[chayton]

Back when I was able to play at Rival I had accounts at maybe 5 or 6 of them. One day I went to log in to one and got the "locked" message, so tried the others and they were also locked. I wrote support on the first one (sorry can't remember which one it was) they wrote back and said the account was being reviewed and then they reopened it. But it was reopened across ALL the accounts, not just that one casino.

You said you checked your one other account and it was locked and THEN you got a mail that your Mayan one was reopened. Maybe check the other one now and see, they might have opened the others too...?

[oldtrvlagt]

Chayton...I downloaded the software from a couple others on my new laptop...account locked. I also tried an experiment with the new Vegas Days. Never downloaded before only on the new computer. Signed up....account locked. Chatted with CS (Thomas)...he looked at something and came back and said it was locked and will remain locked. The transcript of the chat comes from "this is vegas"...no big surprise. So I uninstalled and am not going to worry about it. Slotocash is the only one that figured out it was a new computer and actually lets me log in. IF...and it is a big IF I ever get the urge to play those slots it would be at Slotocash. I vehemently DO NOT TRUST the others.

[chayton]

oh well, if they don't appreciate your biz.... At least you've got one Rival left to play at, and SlotoCash is one of the better ones anyhow.

[RockbetJohn]

I looked into the accounts and had security get back to me. They told me multiple accounts were involved but I'm chatting with the player at the moment to clear things up.

[vinylweatherman]

I looked into the accounts and had security get back to me. They told me multiple accounts were involved but I'm chatting with the player at the moment to clear things up.

Funny, this was NEVER a problem until the OP got a NEW COMPUTER

Then, suddenly it was a MASSIVE problem. The OP did NOT create ANY new accounts, merely logged in using EXISTING details. The number of accounts being UNCHANGED between play on the OLD computer and play on the NEW computer.

Further, it was ONLY when downloading to the NEW computer that the accounts were locked, and then it was EVERY TIME, not just once or twice.

Whatever "multiple accounts" existed, they existed BEFORE the player changed computers, so why didn't they find accounts getting locked out then?


Now, digging a bit deeper.

I've played almost all the Rivals...won some...lost some so it isn't about winning or losing.

Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

Now, this isn't about "duplicate accounts" in the traditional sense, as in:-

As by the user agreement, only one account per casino per household/computer/ip is allowed

This is that infamous "central database" up to more mischief. This NOT about a player having more than one account PER INDIVIDUAL CASINO, it is about a player playing at TOO MANY CASINOS THAT HAPPEN TO BE USING RIVAL SOFTWARE, more of a "too many accounts in the network" scenario. There is probably yet another parameter in this mischievous database that sets a ceiling on the number of accounts an individual player can have at Rival software powered casinos as a whole.

Further proof this was about too many accounts at the NETWORK level, and not with individual Rival "skins" is garnered from this experiment:-

also tried an experiment with the new Vegas Days. Never downloaded before only on the new computer. Signed up....account locked.

Clearly ONLY a single account at Vegas Days, but the NETWORK - a different matter, maximum already breached, and tried to open yet another account on top at a new "skin" - thus network lock triggered immediately.

With the rapid deployment of new and so called "independent" Rival casinos, this parameter is getting breached more and more often. This is looking very much like the Cassava (888.com) operation, where what APPEAR to be a fairly large number of INDEPENDENT casinos, are in fact ONE casino overlain by a large number of "white label" skins. I recall that there are only TWO MAIN OPERATORS behind almost ALL Rival powered casinos, plus a few truly independent ones, like SlotoCash (so explaining why this problem did NOT affect SlotoCash in the same disastrous manner).

If a player has played at "almost all Rival casinos", they probably DO have MANY accounts through the various "white label" skins with both these main operators.

Quite why this was ONLY picked up when there was a change of computer is baffling, but it should be a WARNING as to the direction "policy" is taking at Rival at the SOFTWARE level.

The fact that these machinations are completely ILLOGICAL, and mostly ROBOTIC in nature, with it seeming to be IMPOSSIBLE for a "mere human" to use a bit of common sense and even EXPLAIN what is going on, let alone FIX things where the robotic database has got it wrong, and merely upgrading to a different computer to play the SAME accounts is definitely such a case.

What IS now becoming clear is that you most certainly are NOT allowed to play at "almost all the Rivals", and the more Rivals a player plays at, the more likely they are to trigger these lockdowns and bonus bans.

I have read many posts complaining about bonus bans and locked accounts, and one thing in common the complainants have is accounts at MANY DIFFERENT Rival casinos, whereas the ones who have little to complain about play at relatively FEW Rival casinos.

Once you get their attention, it seems the "review" that takes place is at the Network level, and here they decide how many different "skins" they will NOW let you play at.

Been there, I think that the Rival system automatically locks you out, and it is up to the particular casino management to decide whether you are worth opening the account back up. I had my accounts locked across them all except Slotocash, and only a few of them allowed me to have my account reinstated. Mayan Fortune was not one of them, they refused, along with several others. I don't understand it, and never will. I had been a depositing player at all of them.

Again, references to quite a few (too many?) accounts across the Rival portfolio getting whittled down at the network level to a more acceptable level.

"...across them all except Slotocash" and " only a few of them allowed me......reinstated".

Quite how this is decided is a mystery, but when it is about different skins and a single operator, individual casinos do NOT "lose out" by saying "no", and the overriding operator does not lose out on potential profit by giving a mixture of "yes" and "no" replies through individual managers for account reinstatement.
This might be an alternative to a network wide "bonus ban" followed by a few individual, seemingly independent, casinos reinstating bonuses.

[NicolasJohnson]

@ oldtrvlagt and paulcr

I'm sorry we made a mistake with your accounts. I found them closed in our back end. I just wanted to pop by and tell you they have been re-opened and you will find a $50 Free Chip in your cashier as an apology for the whole issue.

Sorry I missed this thread.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[Nifty29]

Nicolas, you continue to provide great Customer Service and assistance to those players at CM who have had issue at Vegas Regal - well done!

I think its fantastic that he put $50 in those accounts to say sorry and recognize the inconvenience those players suffered.

In contrast, after my MONTH-LONG issue of being completely ignored and lied to by Rockbet, you know what I was given??

ZIP. NADA. NUTHIN.

(unless you count blaming some nameless person and posting some clear untruths)

..and most of you know just how bad that situation was.

I hope anyone reading this compares the Vegas Regal response to a MINOR problem with the Rockbet response to a MAJOR problem and draws the inevitable conclusion.

[chuchu59]

It seems that Rockbet is so scared that Nifty will be able to cash out on a free chip (100x playthrough) that they wont do anything as a token of apology him. Taking advantage of a system error or whatever it is to confiscate players' winnings is downright cheap imo.

In the past all Rival casinos except sloto can be tarred with the same brush. However, some Rivals seem to have seen the light and customer satisfaction is one of their priorities. Vegas Regal is stepping in the right direction though they could now look at the speediness of the ridiculous 4-5 day pending withdrawal period if they treasure their customers.