Intercasino software glitch.

[wazza_ja]

Thanks to all above for their explanations and information. I'm learning - learning to be very careful.

wazza_ja

[wazza_ja]

Today (Saturday August 8th), I received an email from Intercasino to inform me that they had reviewed my betting habits and concluded that I don't normally place $100 bets, and that they had decided to credit my account $100 (the size of my bet).
I replied and admitted that I had very likely gone to the $100 minimum bet table by mistake. I did suggest however that it would be a good idea if the table minimum be displayed in large type at the top of the screen.
These table limit options don't happen in the three other casinos I play at, so they took me by surprise, and it was a big and unexpected surprise.

So I can't complain at all about Intercasino. They have been more than generous and I take back my comments about not betting there.

wazza_ja

[KasinoKing]

Today (Saturday August 8th), I received an email from Intercasino to inform me that they had reviewed my betting habits and concluded that I don't normally place $100 bets, and that they had decided to credit my account $100 (the size of my bet).

What can you say - that just goes to show Intercasino is still a class act.
How many other casinos would have refunded your bet?
Not a lot I can tell you.

I really miss the place; they were my favourite casino for many many years, but I don't play there at all now because they stopped doing their very friendly monthly bonuses...

KK

[Rusty]

What can you say - that just goes to show Intercasino is still a class act.
How many other casinos would have refunded your bet?
Not a lot I can tell you.

I really miss the place; they were my favourite casino for many many years, but I don't play there at all now because they stopped doing their very friendly monthly bonuses...

KK

Nothing a s fickle as a gambler eh?
Well done Intercasino.

[JHV]

What can you say - that just goes to show Intercasino is still a class act.
How many other casinos would have refunded your bet?
Not a lot I can tell you.

I really miss the place; they were my favourite casino for many many years, but I don't play there at all now because they stopped doing their very friendly monthly bonuses...

KK

Hi KasinoKing,

JHV here. I'm on 2-strikes so I have to be very careful with how I write from here on in.

But, if you felt it appropriate to do so, I would be interested in hearing you justify your above post considering the following:

Incident 1: Player wagers $6,000,000 in turnover over 15,000 or so individual spins, with EVERY spin placed on Max Coin. Server disconnects, software resets coin value to Min, player spins his FIRST SPIN in 15,000 spins or so at a value other than MAX COIN. InterCasino not only refuses to pay winnings, but stalls for days whilst implying that they will pay the winnings once wagering logs are checked for accuracy of player's claims. Then, once player has lost over $100,000 whilst waiting - is told they won't be paid their winnings from that single spin at min.

Incident 2: Player doesn't understand minimum / maximum tables (not having a dig at you, wazza_ja - it's an easy mistake to make) and accidentally places $100 bets instead of $5 bets with apparently no history of wagering $5 bets (at least not mentioned, definitely not $6,000,000 worth of $5 bet wagering). InterCasino refunds his money - which is a nice gesture, but open to obvious player abuse.

----------

And you call InterCasino a class act.

Bryan says everyone is entitled to their opinions and I have to respect that.

Can I bother you for some clarification on how you came to this opinion, however?

[JHV]

Nothing a s fickle as a gambler eh?
Well done Intercasino.

Hi Rusty,

JHV here. I'm on 2-strikes so I have to be very careful with how I write from here on in.

But, if you felt it appropriate to do so, I would be interested in hearing you justify your above post considering the following:

Incident 1: Player wagers $6,000,000 in turnover over 15,000 or so individual spins, with EVERY spin placed on Max Coin. Server disconnects, software resets coin value to Min, player spins his FIRST SPIN in 15,000 spins or so at a value other than MAX COIN. InterCasino not only refuses to pay winnings, but stalls for days whilst implying that they will pay the winnings once wagering logs are checked for accuracy of player's claims. Then, once player has lost over $100,000 whilst waiting - is told they won't be paid their winnings from that single spin at min.

Incident 2: Player doesn't understand minimum / maximum tables (not having a dig at you, wazza_ja - it's an easy mistake to make) and accidentally places $100 bets instead of $5 bets with apparently no history of wagering $5 bets (at least not mentioned, definitely not $6,000,000 worth of $5 bet wagering). InterCasino refunds his money - which is a nice gesture, but open to obvious player abuse.

----------

And you say "Well done InterCasino".

Bryan says everyone is entitled to their opinions and I have to respect that.

Can I bother you for some clarification on how you came to this opinion, however?

[Rusty]

Hi Rusty,

JHV here. I'm on 2-strikes so I have to be very careful with how I write from here on in.

But, if you felt it appropriate to do so, I would be interested in hearing you justify your above post considering the following:

Incident 1: Player wagers $6,000,000 in turnover over 15,000 or so individual spins, with EVERY spin placed on Max Coin. Server disconnects, software resets coin value to Min, player spins his FIRST SPIN in 15,000 spins or so at a value other than MAX COIN. InterCasino not only refuses to pay winnings, but stalls for days whilst implying that they will pay the winnings once wagering logs are checked for accuracy of player's claims. Then, once player has lost over $100,000 whilst waiting - is told they won't be paid their winnings from that single spin at min.

Incident 2: Player doesn't understand minimum / maximum tables (not having a dig at you, wazza_ja - it's an easy mistake to make) and accidentally places $100 bets instead of $5 bets with apparently no history of wagering $5 bets (at least not mentioned, definitely not $6,000,000 worth of $5 bet wagering). InterCasino refunds his money - which is a nice gesture, but open to obvious player abuse.

----------

And you say "Well done InterCasino".

Bryan says everyone is entitled to their opinions and I have to respect that.

Can I bother you for some clarification on how you came to this opinion, however?

I am not sure what clarification or qualification of my statement is needed.
I think Intercasino did the right thing in this instance.
As I remember I was supportive of your case in the other thread and I think that the wrong decision was made there.
I have commented on Two seperate threads and incidents and treated them as such, keeping my comments relevant to each thread.