Resolved Heroes Casino - Blackjack issues, slow-pay

[babs7262]

Are you in one of the 13 banned state? OMG..In there T&C it states : If you are in on the banned states (or in a jurisdiction that you cant gamble online in) You can play and wager and play your heart out BUT your winnings will be void. The also state that they can deny winnings to any jurisdiction they choose. If you are in one of those states, you can deposit but they wont pay you??? THats not right but its there in black and white

[Westland Bowl]

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

[RobWin]

Originally Posted by Westland Bowl

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

I feel for ya man, I really do, but did you really expect anything else from this Rogue operation ?

[GrandMaster]

Originally Posted by Westland Bowl

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

This is not looking good. My take is that they are trying to find an excuse not to pay you.

[Jasminebed]

Might be time to pitch a bitch if you can.

It's a lot of money, fight for it.

[NextToYou]

And the Cipher's program is only a scam from what I recall.

So it really does not help anyway in playing (like bot would).

[SteveCut]

The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen.

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

[Jasminebed]

Have to agree there. Every hand is shuffled, so the results should be random.

Originally Posted by SteveCut

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

[tofu23]

Originally Posted by SteveCut

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

That's right so there can be no rational explanation for banning a Bot other than creating an excuse to default payment on legitimate winnings.

Casino Club were not the first to deny winnings for 'Bot Play', but as commented before that thread was hastily shut down, they certainly won't be the last. Denial of legitimate winnings per the alibi of 'Bot Play' can now be referred and mentioned in the same breath as 'bonus abuse'.

This issue will not go away until such time Casinos either voluntarily remove such ridiculous clause from the T+Cs, or alternatively, are enforced to remove the grossly unfair and unwarranted escape route from the "we're not paying" fine print.

[EasyRhino]

Playing a bot when no bonus is involved would be irrelevant, that's why Cipher was a scam in the first place.

Heroes needs to man up and pay out.