Resolved Heroes Casino - Blackjack issues, slow-pay

[Westland Bowl]

To be fair to Heroes Casino, the first three weeks from November 15th to December 6th (or 8th, first weekday day) were spent getting the documentation straight.

Cyberluck has (should have) access to analytical tools to examine my play and the casino servers and will inform Heroes Casino as to the results. As I am an auditor myself, I expect these results would be presented in due time and be available for review in report form as to the validity of the methodology used in their investigation. As I won nearly $39K on a small deposit, Heroes Casino certainly would want assurance that I didn't compromise their casino.

[RobWin]

Originally Posted by Westland Bowl

To be fair to Heroes Casino, the first three weeks from November 15th to December 6th (or 8th, first weekday day) were spent getting the documentation straight.

Cyberluck has (should have) access to analytical tools to examine my play and the casino servers and will inform Heroes Casino as to the results. As I am an auditor myself, I expect these results would be presented in due time and be available for review in report form as to the validity of the methodology used in their investigation. As I won nearly $39K on a small deposit, Heroes Casino certainly would want assurance that I didn't compromise their casino.

You certainly have a lot more patience than I do my friend. I would have already flew down there and met them if I had that much money on the line.

[Westland Bowl]

Originally Posted by Westland Bowl

I've sent an email to Cyberluck late Tuesday night (Feb. 17th) asking if the investigation is near completion yet. Once I hear from them I'll let everyone know.

I once again sent an email to Cyberluck asking if the investigation is near completion yet.

[RobWin]

Originally Posted by Westland Bowl

I once again sent an email to Cyberluck asking if the investigation is near completion yet.

West, do you still, really believe that this bunch is going to pay you man and that there really is an investigation actually going on?? You of all people cannot be this naive. Why have you not filled out a PAB form with Max here yet and let him get involved to try and help you out buddy. I mean are you planning on waiting another 3 months. A couple more days and it is March my friend. You are hanging onto a lost hope cause here by a piece of bad thread.

[Westland Bowl]

Originally Posted by RobWin

West, do you still, really believe that this bunch is going to pay you man and that there really is an investigation actually going on?? You of all people cannot be this naive. Why have you not filled out a PAB form with Max here yet and let him get involved to try and help you out buddy. I mean are you planning on waiting another 3 months. A couple more days and it is March my friend. You are hanging onto a lost hope cause here by a piece of bad thread.

I'm trying/tried very hard to give Heroes Casino and Cyberluck the benefit of a doubt and plenty of time. Admittedly, they are pushing it very hard. But I'm just adhering to the first rule of doing PABs: "You have done as much as possible to resolve this problem on your own."

[RobWin]

Originally Posted by Westland Bowl

I'm trying/tried very hard to give Heroes Casino and Cyberluck the benefit of a doubt and plenty of time. Admittedly, they are pushing it very hard. But I'm just adhering to the first rule of doing PABs: "You have done as much as possible to resolve this problem on your own."

You have definitely qualified here to PAB West, go ahead and let Max help you now...

[lauriejim]

darn west, thought i was gonna click on the thread and see that this bunch had paid you, ditto what rob said, you need to get on this fast with max imo........wishing you luck

[same_old]

Yeah buddy, on a serious note you need to PAB so max can find out whats going on and rogue them if they are infact giving you the run around.

What is heroes saying to you about this, have you mentioned it has taken well over 3 months now and ALL audits and whatever they wanted to do would be well and truly concluded by now.

Has Cyberluck even gotten back to you about this,

[Westland Bowl]

Originally Posted by same_old

.....What is heroes saying to you about this, have you mentioned it has taken well over 3 months now and ALL audits and whatever they wanted to do would be well and truly concluded by now.

Has Cyberluck even gotten back to you about this,

Wednesday will be six weeks since I first heard from Cyberluck. I haven't heard from them since then.

Yes, Heroes concluded those audits but they are not allowing public review of them. Even I don't know what the reports say. You'll have to contact them yourself but I doubt they will tell you anything or acknowledge you. I guess my betting strategy is that fearsome to them!

[same_old]

No, I reckon I know what it is, youve only deposited $200 and won $34k , simply put I dont think they want to or are going to pay you, if you deposited $35k and won $36k I bet you would have the funds by now. Small amount for such a big win and they think if this client will come back or if we will even make this back off of him again.


I see you said they completesd the Audit of your play and wont tell you about it BUT did they mention that things looked suspicous or the did they say after the auit we found you were playing fair or anything, did they say since this audit is now complete we are moving on to the next step which is paying you?


This is crap, where are your rights as a player to have this information. they can do Audits and not even tell you, you contact an advocate place that handles there licence or what ever and dont even get stright answers from them after 6 weeks either.. this is blatant stealing of ones money and there is nothing you can really do..