Resolved Heroes Casino - Blackjack issues, slow-pay

[Westland Bowl]

I referred my case to Cyberluck (link), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (link) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

[me_and_ed]

Originally Posted by Westland Bowl

I referred my case to Cyberluck (link), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (link) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

Keep us posted please.

[Westland Bowl]

Originally Posted by me_and_ed

Keep us posted please.

I will.

[lauriejim]

i sure hope you fight them to the end and get your money, atleast your not giving up..........laurie

[Westland Bowl]

Originally Posted by Westland Bowl

I referred my case to Cyberluck (link), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

I've sent an email to Cyberluck late Tuesday night (Feb. 17th) asking if the investigation is near completion yet. Once I hear from them I'll let everyone know.

[mercy]

I think it's time to PAB.

[jas2587]

Originally Posted by mercy

I think it's time to PAB.

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

[RobWin]

Originally Posted by jas2587

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

[winbig]

Originally Posted by RobWin

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

[RobWin]

Originally Posted by winbig

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

Or...it could bring some clarity to what the real underling issue really is here with a payment being held up for three months...that is almost unheard of unless you are dealing with a rogue operation such as the virtual group or the likes.

I don't care who's looking into this but I know one thing for sure and that is the fact that it does not take three months to get some sort of resolution to this issue... peace accords are penned and signed in less time than this!!