Disconnects, Freezes, Slow games, failed deposits - Heads in the sand......

[vinylweatherman]

Here is yet another prime example of how something that is marketed as "entertainment" can end up causing more stress than some of the most stressful occupations on the planet.

Heads have been in the sand (or up their arses) for YEARS on this one issue.

This was AFTER nearly an HOUR spent just trying to load the casino, deposit, enter the promo, and get the $£"** game to load in the first place

[RobWin]

Here is yet another prime example of how something that is marketed as "entertainment" can end up causing more stress than some of the most stressful occupations on the planet.

Heads have been in the sand (or up their arses) for YEARS on this one issue.

This was AFTER nearly an HOUR spent just trying to load the casino, deposit, enter the promo, and get the $£"** game to load in the first place

Vinyl it sounds like you might need a major system tune up or overhaul. I never have any of these issues with MG on my system, what kind of internet connection do you have ...dial up, dsl, cable, T1 line ?

[lots0]

VWM - you might also want to clean out your registry (if your on a windows PC).

Installing and uninstalling a lot of programs will screw with the windows registry.

[GaryWatson]

http://www.pcworld.com/downloads/fil...scription.html

This is pretty good. Get someone to check your logs for you if you are a little unsure

[mysticjoz]

ok i guess this thread is meant for me also... this has been an on going problem with me at 3dice! (is it strange that they said these don't show on thier end?) It kinda stinks happening in real play.

[peteyweestro]

anytime i try to play med moolah at 3dice if i leave their chat window open or if i even minimize it or any other programs are running it will disconnect before i can even make it to the actual game, it really does suck....sometimes when i try super suites it disconnects alot

[vinylweatherman]

Vinyl it sounds like you might need a major system tune up or overhaul. I never have any of these issues with MG on my system, what kind of internet connection do you have ...dial up, dsl, cable, T1 line ?

I don't believe it has anything to do with my PC, as this problem is specific to certain Microgaming casinos. I could be having these problems at one, but be able to connect and play normally at another half dozen.

This is a new PC, running XP with all the Microsoft updates installed. This is the kind of PC that the majority of players will have, and it this majority that the software should be tuned for. Clearly, it is possible to enhance the performance by upgrading, cleaning, defragmenting, etc, but none of this will be any good if the game result simply does not return from the server. It seems the Viper lobby does not have anythig to take into account the problems that might occasionally occur over the internet. If the game result does not turn up, the Viper lobby does nothing to resolve the situation, such as asking for the packet to be resent by the casino server.
In this session, it did not completely disconnect, the results DID return, but with huge delays, as though the data was stuck in a "traffic jam" on the internet somewhere. It could also be a problem of overload at the server, with a delay between receiving the "spin" request from the player and sending out the game result. This server delay is VERY EVIDENT with the Microgaming tournaments, since it is far more common, and more severe, than with the general lobby games. It shows that delays DO happen at the actual casino servers, and not just over the internet.

I have investigated this with "Sniphere", a local packet sniffer, which shows that it is the late, or non arrival, of the game result from the internet that causes the lobby to fail to display the game result, rather than a failure of the local casino software to act on the received data.

[RobWin]

I don't believe it has anything to do with my PC, as this problem is specific to certain Microgaming casinos. I could be having these problems at one, but be able to connect and play normally at another half dozen.

This is a new PC, running XP with all the Microsoft updates installed. This is the kind of PC that the majority of players will have, and it this majority that the software should be tuned for. Clearly, it is possible to enhance the performance by upgrading, cleaning, defragmenting, etc, but none of this will be any good if the game result simply does not return from the server. It seems the Viper lobby does not have anythig to take into account the problems that might occasionally occur over the internet. If the game result does not turn up, the Viper lobby does nothing to resolve the situation, such as asking for the packet to be resent by the casino server.
In this session, it did not completely disconnect, the results DID return, but with huge delays, as though the data was stuck in a "traffic jam" on the internet somewhere. It could also be a problem of overload at the server, with a delay between receiving the "spin" request from the player and sending out the game result. This server delay is VERY EVIDENT with the Microgaming tournaments, since it is far more common, and more severe, than with the general lobby games. It shows that delays DO happen at the actual casino servers, and not just over the internet.

I have investigated this with "Sniphere", a local packet sniffer, which shows that it is the late, or non arrival, of the game result from the internet that causes the lobby to fail to display the game result, rather than a failure of the local casino software to act on the received data.

That sounds most likely what happened at the servers on their end. Maybe you could check to see if other casinos within the same group act the same way since they would be on the same servers...

[mysticjoz]

anytime i try to play med moolah at 3dice if i leave their chat window open or if i even minimize it or any other programs are running it will disconnect before i can even make it to the actual game, it really does suck....sometimes when i try super suites it disconnects alot

Me Too!!

BTW to all my 3dice chat friends I am not being rude.. It just doesn't run the same it's way toooooo sllloowwww .. and then all the disconnects/connectings are frustrating. But I did notice that if I am playing in a tourney my connection speed is faster (I still have disconnects in tourney mode also). I have at least 10 screen shots of disconnects or reconnectings (in real and tourney modes), sometimes it is so fast that I don't capture the "connecting" box.
I have sent in the "bug" reports. But ... I have yet to find out what or if there is a solution to this besides getting a new computer.

[peteyweestro]

yes mystic thats why when i first login to 3dice i stop by the chat and say hello then a couple of minutes later i close it out or i can't play, i hope peeps there don't think i'm just being rude either