Disconnects, Freezes, Slow games, failed deposits - Heads in the sand......

[brianzz]

VWM, I experience this same delay or continous spinning of the reels when playing at Fortune Lounge casinos, every day, consistantly between 6 and 8 AM EST. Support is no help at all (I'm shocked) they say everything is fine on their end. I chalk it up to game servers being rebooted at microgaming, since all MG casinos CLAIM the games are run on MG servers and the casinos websites have nothing to do with it.

You could clarify this for us with the packet sniffer, if all MG's are using about the same IP to get game results from.

[Nifty29]

I have a packet sniffer if anyone would like to try it.

It only works on crisps though......

[RobWin]

Me Too!!

BTW to all my 3dice chat friends I am not being rude.. It just doesn't run the same it's way toooooo sllloowwww .. and then all the disconnects/connectings are frustrating. But I did notice that if I am playing in a tourney my connection speed is faster (I still have disconnects in tourney mode also). I have at least 10 screen shots of disconnects or reconnectings (in real and tourney modes), sometimes it is so fast that I don't capture the "connecting" box.
I have sent in the "bug" reports. But ... I have yet to find out what or if there is a solution to this besides getting a new computer.

mysticjoz, try this when you first log on:

Go to the little gear wheel in the top left corner of the home screen and click on "Optimize for Quality"

Next go right back to the gear wheel icon and click on "Optimize for Speed" and see if this helps

[same_old]

It's souding more like SERVER delay's, Vinyl as a test try logging into Lucky Nugget at a different time (say later at night your time) see if you still get the same delay as say in the morning, if the site is having a lot of traffic at certain times of the day then it can cause a delay.
It does seem funny how it happens with certain casino;s and not others for you, it would be good if you could find out where the servers are located aswell so you can compare.
The packet flow program nifty was talking about would be good to see your incoming and out going packet flow (i use a packet flow program for games).

[mysticjoz]

mysticjoz, try this when you first log on:

Go to the little gear wheel in the top left corner of the home screen and click on "Optimize for Quality"

Next go right back to the gear wheel icon and click on "Optimize for Speed" and see if this helps

Thanks rob, that is the first thing i take care of... but I am still getting slow spins (really slow) and disconnects. I waited a long time before depositting again because I feel like I am just putting money into a casino and am not connected. (the balance just goes down, down, down.) I know this is part of gambling. So I took a break and did just tourneys... the same thing.. down ,down, down and not one free spin round for slot tourneys!

Tonight I gave into my impulses and depositted just $10. I got the same thing. What is so strange is the disconnect is so fast... and the reels are so slow that it's taking every bit of "confidence" that I MIGHT have left in 3dice to deposit!! Tonight proved to be the same old, same old... slow, slow, disconnect. $$ gone!
They were the only online casino I trusted. But, this happens every single session (tourney or real)!.. so now I play tourneys IF I play there at all.
I wish someone would address the problem!
I know it's not just me, as I have seen others in chat (when playing tourneys) talking about the same issues.!
(I thought it was my computer, so I used my boys computer which is way faster and more dependable, and lo and behold disconnects!) the problem there, if playing with real $$ it goes alot faster when I use thier computer!

[RobWin]

Thanks rob, that is the first thing i take care of... but I am still getting slow spins (really slow) and disconnects. I waited a long time before depositting again because I feel like I am just putting money into a casino and am not connected. (the balance just goes down, down, down.) I know this is part of gambling. So I took a break and did just tourneys... the same thing.. down ,down, down and not one free spin round for slot tourneys!

Tonight I gave into my impulses and depositted just $10. I got the same thing. What is so strange is the disconnect is so fast... and the reels are so slow that it's taking every bit of "confidence" that I MIGHT have left in 3dice to deposit!! Tonight proved to be the same old, same old... slow, slow, disconnect. $$ gone!
They were the only online casino I trusted. But, this happens every single session (tourney or real)!.. so now I play tourneys IF I play there at all.
I wish someone would address the problem!
I know it's not just me, as I have seen others in chat (when playing tourneys) talking about the same issues.!
(I thought it was my computer, so I used my boys computer which is way faster and more dependable, and lo and behold disconnects!) the problem there, if playing with real $$ it goes alot faster when I use thier computer!

Hey, yea there have been quite a few of us talking about how the play and payback really sucks there now in this thread:

http://www.casinomeister.com/forums/...tml#post214077

I thought that might fix your slow play thought as I have to actually do that same process each time I log on or it's real slow...

[mysticjoz]

Wow! Thanks Robwin!! You are da man!

[vinylweatherman]

VWM, I experience this same delay or continous spinning of the reels when playing at Fortune Lounge casinos, every day, consistantly between 6 and 8 AM EST. Support is no help at all (I'm shocked) they say everything is fine on their end. I chalk it up to game servers being rebooted at microgaming, since all MG casinos CLAIM the games are run on MG servers and the casinos websites have nothing to do with it.

You could clarify this for us with the packet sniffer, if all MG's are using about the same IP to get game results from.

I have often found particular time windows are far worse than others. For me, the times between 11am and 2 pm are particularly bad, and this is around 6 to 8 am EST. So it seems it does not matter which country the player is from, and therefore which ISP they use, the problematic time window is the same. I also find support find no problems at their end, but this is to be expected as they are not in the same position as players when it comes to accessing the casino. Support may also be checking the website, and not the casino server, which again would show no problems. The other thing is that by the time support read the Email, pass it to tech support, who pass it to Microgaming, the problem has gone away, so again checks will show no problems.

Players often have to solve such problems themselves, and indeed we, as a group, DID manage to improve the performance of the MG multi-player tournaments, and were we thanked, NO! Microgaming then simply found another way to implement the "problem" by a different method at the server end, and this lead to a cascade of new problems with these tournaments that continue to this day

MG can deny this, but they have been thoroughly busted by one of my "experiments".
On of these days, when promotions dry up, I may run this experiment again, take a video, and put it on youtube for all to see. So, better keep those promos rolling in eh Microgaming