Does River Bell pay?

[BLACKJACKPRO]

Ok soo my history with online casinos arent too great since my last post which was my first post which was my first online casino...lol i seem to never get my money.


Dont get me wrong river belle seems to be a good casino and i hope to stay with them as i have deposited quite a bit there already over the first week with them. Seeing there banner on the CM page i figured if he puts his trust in them so shall I.


For some reason i have an odd feeling about all this tho.

I think im gonna get the "RUN AROUND"...lol.


The Casino is LUCKY NUGGET

They have been treating me well up untill the last conversation where the live help tells me my check had been processed on Jan 1, 08 but i didnt withdraw untill Jan 2, 08 hmm weird!!

And it goes on .... pls do read on and ill keep you all posted on the situation.




Gareth: Thank you for confirming these details for me
tln12752740r: not a problem
Gareth: We require you to forward us documentation so that we may transfer the funds to you
Gareth: Congratulations on your win!
tln12752740r: thank you
tln12752740r: by documentation you mean
Gareth: Recent utility bill in your name (i.e. a bank statement, phone account, electricity bill, etc)
Gareth: • Copy of your driver's license (front & back)
tln12752740r: also is this required i deposited threw my ecocard not credit card
Gareth: This is required for all large fist time withdrawals.
tln12752740r: ahh ok
Gareth: We will not ask you for any further documentation in the future.
tln12752740r: great
Gareth: Thank you very much.
tln12752740r: i will have them over asap
Gareth: We just want the funds to go to the correct person.
tln12752740r: understood
Gareth: You may fax or email them Anita.
tln12752740r: where do i email them to
Gareth: Please send them to verifyme@bellerockentertainment.com
Gareth: My pleasure.
tln12752740r: hopefully ill will be able to deal with you again as you have been much help
tln12752740r: thanks and take care
Gareth: You as well Anita. It's been a pleasure assisting you.




Second chat


lauren: Please allow me 3-4 minutes to review this for you
tln12752740r: not a problem
lauren: Thank you so much for your patience Radhica
tln12752740r: no thnak you
lauren: Your cheque was processed on 1 January 2008
tln12752740r: check?
tln12752740r: i deposited with ecocard
tln12752740r: and i didnt make a deposit untill the 2
tln12752740r: of january
lauren: When you made the withdrawal, what was your preferred payment option
tln12752740r: ecocard
tln12752740r: sorry i dint make a withdrawal untill the 2nd
lauren: One moment for me please
tln12752740r: sure
lauren: Thank you once again for your patience
lauren: It seems that your payment was unable to be processed via EcoCard therefore a check was sent to you, being the default option
tln12752740r: and why was the payment not been able to be processed through ecocard
tln12752740r: I am really not up for being givin the run around
tln12752740r: i play big with your casino
tln12752740r: and over 4 grand witin 1 week
tln12752740r: if i cant withdraw a simople 2 k i wont be depositing more
tln12752740r: i would prefer a stop payment on the check and deposit to my ECOcard
lauren: Please allow me a further 3-4 minutes to review this for you
tln12752740r: ok
lauren: Thank you for your patience
lauren: I have just confirmed with our Operations Department that they have received your documentation
tln12752740r: ok
lauren: However the utility bill received was not approved as the copy received older than 3 months.
lauren: As soon as we receive a valid copy we will release the payment
tln12752740r: ok so i have to find another utility bill
lauren: Yes please, one not older than 3 months
tln12752740r: after i find one and submit it how long will it take to get my payment
tln12752740r: just for instance i submit it today
lauren: From the date of processing, it may take up to 72 hours
lauren: Providing we approve the document
tln12752740r: ok
tln12752740r: i will do that as soon as possible
lauren: Is there anything further I may assist you with?
tln12752740r: thank you for your help
lauren: Thank you Anita
lauren: It was my pleasure



K so let see what happens i do have confidence in them and its my fault that my utility bill isnt up to date so im sending them a new one today.

This post from me is to show that there still are good casinos out there or is there?


"The best machine at the casino that always pays is the one that says ATM!" LOL

[KasinoKing]

I do think that they are trustworthy, however I do not think it was wise to post your account number here!

Hopefully a mod will spot it & edit it out (about 20 times!)
KK

[RobWin]

The Casino is LUCKY NUGGET

They have been treating me well up untill the last conversation where the live help tells me my check had been processed on Jan 1, 08 but i didnt withdraw untill Jan 2, 08 hmm weird!!

And it goes on .... pls do read on and ill keep you all posted on the situation.

Second chat

lauren: Please allow me 3-4 minutes to review this for you
tln12752740r: not a problem
lauren: Thank you so much for your patience Radhica
tln12752740r: no thnak you
lauren: Your cheque was processed on 1 January 2008
tln12752740r: check?
tln12752740r: i deposited with ecocard
tln12752740r: and i didnt make a deposit untill the 2
tln12752740r: of january
lauren: When you made the withdrawal, what was your preferred payment option
tln12752740r: ecocard
tln12752740r: sorry i dint make a withdrawal untill the 2nd
lauren: One moment for me please
tln12752740r: sure
lauren: Thank you once again for your patience
lauren: It seems that your payment was unable to be processed via EcoCard therefore a check was sent to you, being the default option
tln12752740r: and why was the payment not been able to be processed through ecocard
tln12752740r: I am really not up for being givin the run around
tln12752740r: i play big with your casino
tln12752740r: and over 4 grand witin 1 week
tln12752740r: if i cant withdraw a simople 2 k i wont be depositing more
tln12752740r: i would prefer a stop payment on the check and deposit to my ECOcard
lauren: Please allow me a further 3-4 minutes to review this for you
tln12752740r: ok
lauren: Thank you for your patience
lauren: I have just confirmed with our Operations Department that they have received your documentation
tln12752740r: ok
lauren: However the utility bill received was not approved as the copy received older than 3 months.
lauren: As soon as we receive a valid copy we will release the payment
tln12752740r: ok so i have to find another utility bill
lauren: Yes please, one not older than 3 months
tln12752740r: after i find one and submit it how long will it take to get my payment
tln12752740r: just for instance i submit it today
lauren: From the date of processing, it may take up to 72 hours
lauren: Providing we approve the document
tln12752740r: ok
tln12752740r: i will do that as soon as possible
lauren: Is there anything further I may assist you with?
tln12752740r: thank you for your help
lauren: Thank you Anita
lauren: It was my pleasure

Sounds to me like Lauren is TOTALLY CLUELESS and obviously does not know what the FxzK she is talking about...some real great customer service there for sure...

I used to play a shit load at Bellerock casinos but I stopped just for the above reasons...what a crock !

[BLACKJACKPRO]

but its not my real player number lol thanks again

[Kellyokc]

I am having problem with River Belle sending me my winnings. Up to this point I thought they were pretty good. But now I'm just getting the run around about why I hadn't received my check as of yet.

Ok soo my history with online casinos arent too great since my last post which was my first post which was my first online casino...lol i seem to never get my money.


Dont get me wrong river belle seems to be a good casino and i hope to stay with them as i have deposited quite a bit there already over the first week with them. Seeing there banner on the CM page i figured if he puts his trust in them so shall I.


For some reason i have an odd feeling about all this tho.

I think im gonna get the "RUN AROUND"...lol.


The Casino is LUCKY NUGGET

They have been treating me well up untill the last conversation where the live help tells me my check had been processed on Jan 1, 08 but i didnt withdraw untill Jan 2, 08 hmm weird!!

And it goes on .... pls do read on and ill keep you all posted on the situation.




Gareth: Thank you for confirming these details for me
tln12752740r: not a problem
Gareth: We require you to forward us documentation so that we may transfer the funds to you
Gareth: Congratulations on your win!
tln12752740r: thank you
tln12752740r: by documentation you mean
Gareth: Recent utility bill in your name (i.e. a bank statement, phone account, electricity bill, etc)
Gareth: • Copy of your driver's license (front & back)
tln12752740r: also is this required i deposited threw my ecocard not credit card
Gareth: This is required for all large fist time withdrawals.
tln12752740r: ahh ok
Gareth: We will not ask you for any further documentation in the future.
tln12752740r: great
Gareth: Thank you very much.
tln12752740r: i will have them over asap
Gareth: We just want the funds to go to the correct person.
tln12752740r: understood
Gareth: You may fax or email them Anita.
tln12752740r: where do i email them to
Gareth: Please send them to verifyme@bellerockentertainment.com
Gareth: My pleasure.
tln12752740r: hopefully ill will be able to deal with you again as you have been much help
tln12752740r: thanks and take care
Gareth: You as well Anita. It's been a pleasure assisting you.




Second chat


lauren: Please allow me 3-4 minutes to review this for you
tln12752740r: not a problem
lauren: Thank you so much for your patience Radhica
tln12752740r: no thnak you
lauren: Your cheque was processed on 1 January 2008
tln12752740r: check?
tln12752740r: i deposited with ecocard
tln12752740r: and i didnt make a deposit untill the 2
tln12752740r: of january
lauren: When you made the withdrawal, what was your preferred payment option
tln12752740r: ecocard
tln12752740r: sorry i dint make a withdrawal untill the 2nd
lauren: One moment for me please
tln12752740r: sure
lauren: Thank you once again for your patience
lauren: It seems that your payment was unable to be processed via EcoCard therefore a check was sent to you, being the default option
tln12752740r: and why was the payment not been able to be processed through ecocard
tln12752740r: I am really not up for being givin the run around
tln12752740r: i play big with your casino
tln12752740r: and over 4 grand witin 1 week
tln12752740r: if i cant withdraw a simople 2 k i wont be depositing more
tln12752740r: i would prefer a stop payment on the check and deposit to my ECOcard
lauren: Please allow me a further 3-4 minutes to review this for you
tln12752740r: ok
lauren: Thank you for your patience
lauren: I have just confirmed with our Operations Department that they have received your documentation
tln12752740r: ok
lauren: However the utility bill received was not approved as the copy received older than 3 months.
lauren: As soon as we receive a valid copy we will release the payment
tln12752740r: ok so i have to find another utility bill
lauren: Yes please, one not older than 3 months
tln12752740r: after i find one and submit it how long will it take to get my payment
tln12752740r: just for instance i submit it today
lauren: From the date of processing, it may take up to 72 hours
lauren: Providing we approve the document
tln12752740r: ok
tln12752740r: i will do that as soon as possible
lauren: Is there anything further I may assist you with?
tln12752740r: thank you for your help
lauren: Thank you Anita
lauren: It was my pleasure



K so let see what happens i do have confidence in them and its my fault that my utility bill isnt up to date so im sending them a new one today.

This post from me is to show that there still are good casinos out there or is there?


"The best machine at the casino that always pays is the one that says ATM!" LOL

[winbig]

First, the check was sent out a day before you requested a withdrawal, then all of a sudden your documentation wasn't in order?

Have you sent in an updated utility bill yet?