Account blocked by Grand Virtual casino - Help needed

[Paj]

Hello,

I signed up to a Grand Virtual casino (1st one I have signed up for) and was playing there when I became unable to login. I e-mailed customer services to find out why this was and received the following response.

Thank you for your inquiry. Your account has been permanently blocked
by our Operations Department. The reason for blockage is that your
computer used to set up your player account has been connected to a
known fraud ring. There will be no further debits and/or credits posted
to your credit card or your preferred payment method and thus no
winnings will be paid out.

Regards,
Customer Care Team

I had deposited $200 and my balance was approx $760 when I became unable to login.

How should I proceed as this is clearly not true?

[ugaboga]

Can you please post a link to the casino? I don't know of any casino called "grand virtual", unless you mean it's powered by grand virtual software?

[Paj]

Apologies, the casino is Imperial Casino and they are accredited.

[ugaboga]

I personally have used Casino Fantasy, which is another Grand Virtual casino. I have won there and been paid after 24 hours. So they are definitely a legit operation.

Unfortunately the Pitch-A-Bitch section is currently closed and will be re-opened on the 8th of November. Until then, I suggest waiting until Bryan (Casinomeister) views this thread.

If as you say that their accusation is clearly not true, then I do believe that things will be resolved swifty as they are legit.

[Paj]

Contacted customer services for further information on the ban, received the following response.

Your account has been permanently blocked by our Operations Department.
There will be no further debits and/or credits posted to your credit
card or your preferred payment method and thus no winnings will be paid out.

If you wish to have more information, please see:
http://www.imperialcasino.com/en/pol...agreement.html
6.0 Termination.

At its sole discretion, Casino Management may terminate this Agreement
and the Player's ability to use the Casino at any time and for any
reason, and in particular in case of any activity that may harm the
Casino or other Players including, but not limited to: fraud; abuse of
promotions or privileges; misuse of the Casino website, software or
services; or frivolous or unsubstantiated claims.

We consider this matter closed.

Regards,
Customer Care Team

[lojo]

Was your computer new, out of the box and NO-ONE else has ever used it for online gaming? Have any other adults ever used it online? This is really important to know.

Often people 'fudge' this answer and continue on to pitch a bitch, as you can see that service isn't available right now. The reason for that is that too many people either didn't understand the rules, or were knowingly fraudulent and thought they might have a chance to get paid if CasinoMeister got involved. He finds them out every time, fraudsters never win.
He almost has the backlog cleared up, and as Ugaboga mentioned the service will be available again, probably with some refined rules soon.

I hope it is a minor misunderstanding and that you will be paid if you have it coming. Good luck.

[chuchu59]

This will be a tough one since the Grand Virtual casinos are not known to pull off stunts like this as an excuse not to pay players. When Bryan gets involved, it is likely that Imperial will give him more info on your case and if the meister does not agree with them that this is in any way related to fraud, he might be able to help out. The PAB Section will reopen on 8 Nov. Until then, please exercise patience and refrain from posting on this case again.

[jetset]

This bears repeating:

"The reason for that is that too many people either didn't understand the rules, or were knowingly fraudulent and thought they might have a chance to get paid if CasinoMeister got involved. He finds them out every time, fraudsters never win."

[Paj]

I am absolutely certain that no one else has ever used this computer for casino play other that me. My IP address is static and has never been used before I had it.

[Casinomeister]

I'm referring this to the casino rep:
http://www.casinomeister.com/forums/...liatedweb.html

She should be able to look into this for you. Please feel free to PAB mid-week. Thank you.